CRM Analytics

Analytics platform for everyone under one roof!

Pros:

1. We are using it to create dashboard by integrating Salesforce CRM 2. We are also using SQAL and SQL queries to create dashboards 3. Salesforce Analytics Cloud - we call it Wave Analytics creates beautiful dashboards

Cons:

1. This is a web os platform so you will need internet connection to access it 2. Can expect more functionalities compared to other reporting tools i.e. integration with other data connectors

Easy to use but has hurdles too

Comments: Quite easy to use for the end user, could do with some improvements but is a good tool all in all

Pros:

It helps out your data into a visual point which helps to track news business as well as existing quotes. It links to external applications which is helpful

Cons:

The views can be limited sometimes so may not be able to entirely personalize the way you want to use it. You need coding knowledge in order to be able to maneuver or change things which makes it tough

CRM Analytics review

Comments: Overall it’s been a good option for basic and mid-level analytics routines

Pros:

Great features and high performance, together with professional support

Cons:

Lacks Visualization tools found in other top products

Great BI tool if you know SAQL

Comments: we use wave analytics to product sales and service dashboards

Pros:

Produces great-looking dashboards that work within salesforce enviroment

Cons:

difficult to create dashboard with out a good understanding of sql and sqal

SalesForce

Pros:

I am able to share our POD's KPI report with my team.

Cons:

It is not updated often enough for next month.

Easy to use with some minor kinks

Pros:

The most effective was getting the information that the patients needed about sales of the medication elsewhere other than CVS. We could see where the medication was being sold where as the competitors would not do that for the patients.

Cons:

The most difficult was navigation wise and the amount of help someone would really give because they expect you to know everything about the software you know nothing about.

Greatly improved CRM and improved customer engagement

Comments: Salesforce Analytics Cloud is great to use to engage with customers. Pay as you go can be a pain but it is worth it

Pros:

It helps us with analytics on customer movement and preferences. It makes marketing and sales easier and more targeted allowing us to serve their needs better, improving customer satisfaction

Cons:

There is a learning curve associated with the use of the software. Training videos would help immensely

Superb Analytics Tool

Pros:

Great analytics tool used to make data driven decisions.

Cons:

You need to be heavily invested in Salesforce products to use this.

This software has been useful in my non-profit management experience.

Pros:

The export functionality made it easy to share information with those outside the nonprofit organization.

Cons:

I wish it had greater permissions settings so that I could give volunteers outside of the organization the ability to use the tool.

Efficient, but needs updates

Comments: We've been trying to implement Salesforce in our business for months, but it's been quite difficult and tedious. It is not a very user friendly platform.

Pros:

It is amazing for our business being able to have all information from our users in just one platform.

Cons:

It needs an update. It is not easy to implement and the user experience is a bit inefficient.

Helpful software

Comments: Overall, I've had a good experience with Salesforce. The software has streamlined processes in our organization.

Pros:

Product is easy to use and has the option for a lot of different functionality. Reports are helpful and the chatter function is great to have as a cross-check feature.

Cons:

It takes me 5-10 tries to login to the software every day. I enter the same username/pw but I have to click login multiple times before I can actually get in.

Salesforce review

Comments: Great tools for sales as well for building up your leads with a lot of functions linked with the phone.

Pros:

The effectiveness in organizing the leads and the contracts sent to the accounts -as soon as they click through by e-mail everything is done

Cons:

I wouldn’t call cons , it a very complex software because the wide functionality you can deploy- you have to study in order to make the most of it!

Amazing platform for Amazing Analytics

Pros:

Amazing visual experience for your data. Users find it so much easier to use and view data as well, which allow them to drive their performance in the right directions. The visualization of data not just from salesforce but also from outside systems is a huge plus as well, as now we can see all of our data in one place.

Cons:

It is a heavy lift to implement and at first it can take a little bit of time to understand what you are looking at. But once it clicks it is off to the races.

SFDC BI Platform

Pros:

One of the best cloud BI platform. We can notice that Salesforce is improving Einstein Analytics continuously in their releases. AI in Einstein analytics is simply superb and easy to adopt.

Cons:

More functionalities needs to be added.We all know it is improving but when compared to other BI tools like Tableau, some features are lagged.

Beware of the server your service is on.

Pros:

It has lots of customization functions which are great but time consuming. Reporting functions are nice but you need to dedicate the time to get it right.

Cons:

Our services were on one of their servers that went down. This crippled operations and sales for a full day. Although we appreciated the constant updates about their fix, there should have been safe guards or back ups that would help them avoid these situations. The droid phone ap is extremely difficult to use.

A truly amazing addition to SFDC

Comments: General end user. Learning to develop solutions and dashboards more and more though.

Pros:

Just about everything. It's an amazing platform to bring all of your Salesforce data together in one place and see a truly holistic view of the things that matter. The end user experience is great.

Cons:

Admin/development work can be very cumbersome and difficult. Generally requires a knowledgeable Salesforce developer, but with that asset you can far.

Excellent Business Intelligent Software

Pros:

Salesforce Analytics Cloud is Valuable in areas rich with recorded information, analytics relies on the simultaneous application of statistics, computer programming and operations research to quantify performance. Analytics often favors data visualization to communicate insight, the best part is making reports and dashboards.

Cons:

It's not really geared to handle lots of campaign changes. It's a bit tough to pick up the logic at the beginning when you first use it.

Has been amazing so far!

Comments: We recently implemented wave and it has been really amazing so far! The grouping, cutting and slicing of data is just amazing. It really makes the sales reps and the management team be in Salesforce and do most, if not all, their reporting needs. It took us about 3 months to get this up and going and we were happy with the way things had rolled out. The only thing is that it takes some training to use this tool the right way.

Pros:

Great insights to your data, clean polished UI

Cons:

Training costs and resource availability to get this going.

Perfect Analytics Cloud tool!!

Pros:

The pictorial representation of the overall data and its mapping on the Dashboard is the most fascinating thing of this tool and the parallel processing is also remarkable

Cons:

There is nothing as such that can be least liked, However it would be great if the query time out time is increased from 2 minutes to more.

Doesnt live up to the expectations

Comments: The look and feel of this tool is really good but as you start using it more and more you see where it lacks.
Salesforce really did sell this one big! I like it for its features but I dont think it is value for the money. I think for the amount we paid we could have found a cheaper tool with similar functionalities. Its speed is definitely fast compared to the normal salesforce reporting and dashboards. It loads up reports and shows them pretty neatly. To achieve a specific ask, it takes a lot of customization and then you again need to invest on a dedicated resource to keep building the lenses and views for you.

Pros:

fast and clean Flexible

Cons:

Pricey Too much customization needed

Worst analytics tool ever

Pros:

Salesforce sales team work hard to persuade their client that Wave is what they need. Unfortunately, having no technical background, clients rather rely on Salesforce brand than the actual functionality of the tool.

Cons:

It is not a self-sufficient product, but rather an API with very limited functionality and bugs. Almost impossible to scale the tool, or build something usable once the complexity of tasks increases.

Extremely easy to use

Comments: Extremely easy to learn this very powerful analytics tool. But needs to be easier to integrate outside data.

Pros:

Easy to ise

Cons:

Outside data hard to bring in

Great Product

Comments: So cool the product itself. Can drill into detail in a sec. Nice visualization. Nice features. Great Product.

Analytics Cloud WAVE

Pros:

The Reporting and the Summary fetching capabilities of the application makes it one of the best in the market today.

Cons:

Nothing as such, but yes there are some scope of improvements for the product.

Senior Customer Support Executive

Pros:

We are using Salesforce CRM analytics for our merchants to easily track their requests, complaints and services related issues, easily to access there previous records through his case id, easy to use after integration with our knowledge base

Cons:

To close the generated Service appointment number