---
description: Learn more about MindTouch price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: MindTouch Cost & Reviews - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Knowledge Management Systems](/directory/30094/knowledge-management/software) > [MindTouch](/software/137969/mindtouch)

# MindTouch

Canonical: https://www.capterra.com.au/software/137969/mindtouch

> Cloud-based knowledge management solution that helps businesses capture, manage and extend information across touchpoints \& channels.
> 
> Verdict: Rated **3.0/5** by 3 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Who Uses MindTouch?

Designed for midsize to large businesses, a knowledge management tool that supports
homepage editor, user permissions, engagement analytics, self-service for repetitive questions and more.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **3.0/5** | 3 Reviews |
| Ease of Use | 2.7/5 | Based on overall reviews |
| Customer Support | 2.7/5 | Based on overall reviews |
| Value for Money | 2.3/5 | Based on overall reviews |
| Features | 2.7/5 | Based on overall reviews |
| Recommendation percentage | 30% | (3/10 Likelihood to recommend) |

## About the vendor

- **Company**: MindTouch
- **Founded**: 2005

## Commercial Context

- **Starting Price**: USD 100,000.00
- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: SaaS subscription model includes solution pricing and per named user pricing. MindTouch offers unlimited knowledge consumption and content storage at no additional charge. NOTE: Pricing can vary based on specific customer requirements.
- **Target Audience**: 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: Chinese, Danish, Dutch, English, Finnish, French, German, Italian, Japanese, Korean, Portuguese, Spanish, Swedish
- **Available Countries**: Australia, Brazil, Canada, China, Germany, India, Japan, Mexico, United Kingdom, United States

## Features

- Access Controls/Permissions
- CRM
- Catalog Management
- Content Management
- Feedback Management
- Full Text Search
- Knowledge Base Management
- Knowledge Management
- Reporting/Analytics
- Self Service Portal
- Text Editing

## Integrations (4 total)

- Five9
- SAP Customer Experience
- Salesforce Service Cloud
- ServiceNow

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Knowledge Management Systems](https://www.capterra.com.au/directory/30094/knowledge-management/software)

## Related Categories

- [Knowledge Management Systems](https://www.capterra.com.au/directory/30094/knowledge-management/software)
- [Customer Satisfaction Software](https://www.capterra.com.au/directory/30541/customer-satisfaction/software)
- [Customer Service Software](https://www.capterra.com.au/directory/22/customer-service/software)
- [Digital Magazine Software](https://www.capterra.com.au/directory/20020/publishing-and-subscriptions/software)
- [Knowledge Base Software](https://www.capterra.com.au/directory/32454/knowledge-base/software)

## Alternatives

1. [Confluence](https://www.capterra.com.au/software/136446/confluence) — 4.5/5 (3663 reviews)
2. [Microsoft SharePoint](https://www.capterra.com.au/software/1167/sharepoint) — 4.4/5 (5412 reviews)
3. [Guru](https://www.capterra.com.au/software/145390/guru) — 4.8/5 (639 reviews)
4. [Notion](https://www.capterra.com.au/software/186596/notion) — 4.7/5 (2709 reviews)
5. [Paperpile](https://www.capterra.com.au/software/1015644/paperpile) — 4.8/5 (122 reviews)

## Reviews

### "Best Knowledge base I have used" — 5.0/5

> **Jace** | *15 November 2024* | Computer Software | Recommendation rating: 9.0/10
> 
> **Pros**: There are so many things that I liked about this tool, but the first one I will describe is its search capabilities. It would return the most relevant articles or even suggest articles similar to your keywords. There were also functionality where you could have internal only sections, which was awesome. Then there is a ratings system, so you could see how many people view your articles and how many liked them. It was an amazing tool that we let any employee submit articles and get rewards based on the number written.
> 
> **Cons**: When we were using the tool, there was not a great way to structure articles, where you just read topic A, next try topic B.

-----

### "Antiquated product with terrible" — 3.0/5

> **Irfan** | *7 June 2018* | Computer Software | Recommendation rating: 0.0/10
> 
> **Pros**: It worked, but there are way better products out there for cheaper. The onboarding process was good.
> 
> **Cons**: Antiquated product. The company is terrible to work with. Loose contract language will bite you if you don't tell them you are not renewing in time.

-----

### "Outdated tool that does not provide a fairly useful, appealing document site" — 1.0/5

> **Ana Maria** | *28 July 2023* | Computer Software | Recommendation rating: 0.0/10
> 
> **Pros**: I don't like it at all. Mindtouch is outdated, the UI looks ugly both for writers and end-users.
> 
> **Cons**: Mindtouch is an outdated tool designed to simulate a library, an organization that doesn't fit any software documentation site. The layout is unappealing, the information looks ugly and it's hard to find. There is no version control, no collaborative features,  no API documentation support. Additionally, it does not let you keep articles, let alone entire user guides private for stakeholders to review prior to publishing.
> 
> It's been awful, I don't recommend it to anyone,

## Links

- [View on Capterra](https://www.capterra.com.au/software/137969/mindtouch)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.capterra.com.de/software/137969/mindtouch> |
| de-AT | <https://www.capterra.at/software/137969/mindtouch> |
| de-CH | <https://www.capterra.ch/software/137969/mindtouch> |
| en | <https://www.capterra.com/p/137969/MindTouch/> |
| en-AE | <https://www.capterra.ae/software/137969/mindtouch> |
| en-AU | <https://www.capterra.com.au/software/137969/mindtouch> |
| en-CA | <https://www.capterra.ca/software/137969/mindtouch> |
| en-GB | <https://www.capterra.co.uk/software/137969/mindtouch> |
| en-IE | <https://www.capterra.ie/software/137969/mindtouch> |
| en-IL | <https://www.capterra.co.il/software/137969/mindtouch> |
| en-IN | <https://www.capterra.in/software/137969/mindtouch> |
| en-NZ | <https://www.capterra.co.nz/software/137969/mindtouch> |
| en-SG | <https://www.capterra.com.sg/software/137969/mindtouch> |
| en-ZA | <https://www.capterra.co.za/software/137969/mindtouch> |
| fr | <https://www.capterra.fr/software/137969/mindtouch> |
| fr-BE | <https://fr.capterra.be/software/137969/mindtouch> |
| fr-CA | <https://fr.capterra.ca/software/137969/mindtouch> |
| fr-LU | <https://www.capterra.lu/software/137969/mindtouch> |
| ja | <https://www.capterra.jp/software/137969/mindtouch> |

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