15 years helping Australian businesses
choose better software

What Is MindTouch?

MindTouch is a provider of enterprise-grade, AI-powered knowledge management solutions for mid-size to large organizations looking to increase customer lifetime value. Built with an outside-in design approach, the MindTouch platform gives organizations everything they need to quickly and easily capture, manage, extend, update and optimize knowledge across touchpoints, channels and devices for superior experiences across the entire customer journey.

Who Uses MindTouch?

Designed for midsize to large businesses, a knowledge management tool that supports homepage editor, user permissions, engagement analytics, self-service for repetitive questions and more.

MindTouch Software - Content insights
MindTouch Software - Intelligent search
MindTouch Software - Salesforce integration
MindTouch Software - Customer insights
MindTouch Software - Genesys integration

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Reviews of MindTouch

Average score

Overall
2.0
Ease of Use
1.5
Customer Service
1.5
Features
1.5
Value for Money
1.0

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

3
50%
1
50%
Irfan
CEO in US
Computer Software, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Antiquated product with terrible

3.0 6 years ago

Pros:

It worked, but there are way better products out there for cheaper. The onboarding process was good.

Cons:

Antiquated product. The company is terrible to work with. Loose contract language will bite you if you don't tell them you are not renewing in time.

Ana Maria
Technical Writer in Mexico
Computer Software, 501–1,000 Employees
Used the Software for: 1+ year
Reviewer Source
Source: SoftwareAdvice

Outdated tool that does not provide a fairly useful, appealing document site

1.0 11 months ago

Comments: It's been awful, I don't recommend it to anyone,

Pros:

I don't like it at all. Mindtouch is outdated, the UI looks ugly both for writers and end-users.

Cons:

Mindtouch is an outdated tool designed to simulate a library, an organization that doesn't fit any software documentation site. The layout is unappealing, the information looks ugly and it's hard to find. There is no version control, no collaborative features, no API documentation support. Additionally, it does not let you keep articles, let alone entire user guides private for stakeholders to review prior to publishing.