18 years helping Australian businesses
choose better software
Zingtree
What Is Zingtree?
Zingtree makes it easy to create, customize, deploy, and analyze interactive decision tree FAQs, knowledge bases, and online troubleshooters. With Zingtree, it's incredibly easy to help customers self-solve problems and better navigate knowledge base information. Customers are gently guided to answers, and if a problem can't be solved your support techs get background information on the customer's problem. Easily integrated with email, chat, CRM or Help Desk systems, saves time and money.
Who Uses Zingtree?
Zingtree allows contact centers, healthcare providers and insurance companies build no-code, interactive decision trees that help create agent scripts, guide customers, and manage internal processes.
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Reviews of Zingtree
It did everything we wanted to
Pros:
- easy to use - fast start - seamless integration
Cons:
- Design options could be better - Could have even more integrations with other platforms
Quick, efficient, great training tool. Downside is it can be sometime glitch y.
Comments: Compliance is 100% improved from this time last time. There is another huge bonus in that it has reduced the time required for our team members to understand and use the script. However there are numerous communication issues it has with salesforce that create major issues in the pitch and flow. These mistakes while easy for me to identify are not easy for team members to fix.
Pros:
Ease of use for team members. Great scripting tool for compliance. Greatly reduces on boarding time.
Cons:
It can be glitchy and screens can lock. Not frequent but creates disruptions for team members.
Basic, but Effective
Comments: Great for call centers and easy to use in terms of getting new employees off the ground and going.
Pros:
Like my title suggests, this software is easy to use and has proven to be a good tool for my agents as our company has started out. It is good for training purposes as well as remaining functional on a day to day basis. Something my company desperately needs.
Cons:
The only real con of Zingtree I can think of in terms of software is the simplicity of it for supervisors. I often see my team wishing there was more they could do with Zingtree, but it does what it is essentially supposed to do. I also wish it had a better navigation bar to help narrow searches.
It is pretty easy to use and customize.
Pros:
Made my life easier in terms of conveying directions to end user. Very user-friendly for both end user and development. The interface is relatively easy to navigate and has tons of application in our line of work.
Cons:
As the product is easy to use. The interface is not really complicated and pretty straightforward. And based on what Ian using the product for, I have nothing negative to say about the product.
This is excellent and easy to learn. Great flexibility for implementation. Great product.
Comments: Used to set up interactive trouble shooting guide to capture tribal machine and maintenance knowledge, and this worked great. Feed back email great feature to correct/add information to trees.
Pros:
Easy to learn and setup with flexible implementation techniques to make the presentation of each screen unique. Great support to help resolve any issues. Working on Interactive In-house Trouble Shooting Guide, and great place to capture tribal knowledge.
Cons:
Had to get a separate software to put videos into trees due to IT firewall of facility. Has to have access to internet to work, or pay great price to put in isolated version.
