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Who Uses Zingtree?
Zingtree allows contact centers, healthcare providers and insurance companies build no-code, interactive decision trees that help create agent scripts, guide customers, and manage internal processes.
What Is Zingtree?
Zingtree allows you to build no-code, interactive decision trees that help you create agent scripts, guide customers, and manage internal processes. By turning your workflows into a choose-your-own-adventure-type experience, you help your users reach the next best action and make the complex simple. And because its a no-code solution, business users can create, deploy, and manage their decision trees with little-to-no IT work.
Zingtree Details
Zingtree
http://zingtree.com
Founded 2014
Compare Zingtree with similar products
Starting price
Free Version
Free Trial
Zingtree deployment and support
Support
- Email/Help Desk
- Chat
Deployment
- Cloud, SaaS, Web-based
- Android (Mobile)
- iPhone (Mobile)
- iPad (Mobile)
Training
- Live Online
- Webinars
- Documentation
Zingtree Features
Business Process Management Software
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Approval Process Control
- Audit Management
- Audit Trail
- Business Process Automation
- Business Process Control
- CRM
- Calendar Management
- Collaboration Tools
- Commenting/Notes
- Compliance Management
- Configurable Workflow
- Customisable Forms
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Data Import/Export
- Data Visualization
- Document Management
- Document Storage
- Drag & Drop
- Email Management
- Forms Management
- Graphical Workflow Editor
- Monitoring
- No-Code
- Process Change Tracking
- Process Control
- Process Modeling & Designing
- Projections
- Real Time Data
- Real Time Reporting
- Real-time Updates
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- Rules-Based Workflow
- Task Management
- Task Progress Tracking
- Template Management
- Templates
- Third Party Integrations
- User Management
- Version Control
- Visual Workflow Management
- Workflow Management
Call Centre Software
- API
- Activity Dashboard
- Activity Tracking
- Alerts / Escalation
- Auto-Dialer
- Automatic Call Distribution
- Blended Call Center
- CRM
- Call Center Management
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Tracking
- Call Transfer
- Callback Scheduling
- Caller ID
- Campaign Management
- Chat/Messaging
- Computer Telephony Integration
- Contact Database
- Contact Management
- Customizable Reports
- Email Management
- IVR / Voice Recognition
- Inbound Call Center
- Interaction Tracking
- Live Chat
- Manual Dialer
- Monitoring
- Multi-Channel Communication
- Outbound Call Center
- Performance Management
- Predictive Dialer
- Progressive Dialer
- Queue Management
- Real Time Analytics
- Real Time Data
- Real Time Monitoring
- Real Time Reporting
- Real-Time Chat
- Reporting & Statistics
- Reporting/Analytics
- Social Media Integration
- Third Party Integrations
- Voice Mail
- Workflow Management
Contact Centre Software
- API
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Notifications
- Auto-Dialer
- Automated Routing
- Automatic Call Distribution
- CRM
- Call Center Management
- Call List Management
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Tracking
- Call Transfer
- Callback Scheduling
- Caller ID
- Campaign Management
- Chat/Messaging
- Chatbot
- Collaboration Tools
- Computer Telephony Integration
- Contact Database
- Contact Management
- Customer History
- Customizable Reports
- Data Import/Export
- Email Management
- IVR / Voice Recognition
- Interaction Tracking
- Live Chat
- Monitoring
- Multi-Channel Communication
- Performance Management
- Predictive Dialer
- Quality Management
- Queue Management
- Real Time Analytics
- Real Time Data
- Real Time Monitoring
- Real Time Reporting
- Reporting & Statistics
- Reporting/Analytics
- Social Media Integration
- Third Party Integrations
- Voice Mail
- Workforce Management
Corporate Wellness Software
- API
- Activity Dashboard
- Activity Management
- Activity Tracking
- Assessment Management
- Benefits Management
- Calendar Management
- Chat/Messaging
- Class Scheduling
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Compliance Management
- Customisable Branding
- Customizable Reports
- Employee Database
- Employee Management
- Employee Onboarding
- Employee Portal
- Employee Profiles
- Employee Reward Programs
- Employee Self Service
- Engagement Tracking
- Feedback Management
- Gamification
- Gift Card Management
- Goal Setting / Tracking
- Health Coaching
- Health Monitoring
- Health Risk Assessment
- Incentive Management
- Live Chat
- Mobile Access
- Monitoring
- Performance Management
- Program Management
- Progress Tracking
- Pulse Surveys
- Real Time Analytics
- Real Time Data
- Real Time Reporting
- Reporting & Statistics
- Rewards Management
- Risk Assessment
- Scheduling
- Self Service Portal
- Surveys & Feedback
- Task Management
- Third Party Integrations
- Training Management
Customer Service Software
- API
- Activity Tracking
- Alerts / Escalation
- Appointment Management
- Auto-Responders
- Calendar Management
- Call Center Management
- Call Routing
- Communication Management
- Contact Database
- Contact Management
- Customer Database
- Customer History
- Customer Segmentation
- Customer Service Analytics
- Customisable Forms
- Customizable Templates
- Data Import/Export
- Drag & Drop
- Email Management
- Employee Management
- Engagement Tracking
- Event Triggered Actions
- Inbox Management
- Knowledge Base Management
- Live Chat
- Multi-Channel Communication
- Multiple User Accounts
- Performance Management
- Performance Metrics
- Queue Management
- Real Time Analytics
- Real Time Monitoring
- Real Time Notifications
- Real Time Reporting
- Real-time Updates
- Reporting & Statistics
- Rules-Based Workflow
- SMS Messaging
- Self Service Portal
- Single Sign On
- Social Media Integration
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Template Management
- Third Party Integrations
- Virtual Assistant
- Voice Mail
- Workflow Management
Customer Support Software
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Application Management
- CRM
- Call Center Management
- Chat/Messaging
- Chatbot
- Client Portal
- Communication Management
- Configurable Workflow
- Customer Database
- Customer History
- Customisable Branding
- Customisable Forms
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Email Management
- Email Templates
- Event Triggered Actions
- Feedback Management
- Help Desk Management
- Interaction Tracking
- Inventory Management
- Knowledge Base Management
- Live Chat
- Multi-Channel Communication
- Queue Management
- Real Time Analytics
- Real Time Data
- Real Time Notifications
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- SSL Security
- Search/Filter
- Self Service Portal
- Service Level Agreement (SLA) Management
- Single Sign On
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Tagging
- Third Party Integrations
- Website Integration
- Widgets
- Workflow Management
Decision Support Systems
- "What If" Scenarios
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Ad hoc Reporting
- Alerts / Escalation
- Alerts/Notifications
- Application Development
- Application Management
- Budgeting/Forecasting
- Charting
- Collaboration Tools
- Customisable Forms
- Customizable Reports
- Customizable Templates
- Dashboard Creation
- Data Analysis Tools
- Data Capture and Transfer
- Data Visualization
- Decision Support Systems
- Drag & Drop
- Financial Analysis
- Forecasting
- Monte Carlo Simulation
- Performance Metrics
- Planning Tools
- Predictive Analytics
- Prioritization
- Project Management
- Project Workflow
- Projections
- Real Time Analytics
- Real Time Data
- Real Time Reporting
- Real-time Updates
- Reporting & Statistics
- Reporting/Analytics
- Risk Assessment
- Rules-Based Workflow
- Sensitivity Analysis
- Single Sign On
- Strategic Planning
- Task Management
- Thematic Mapping
- Third Party Integrations
- User Management
- Version Control
- Visual Analytics
- Workflow Management
Flowchart Software
- API
- Access Controls/Permissions
- Brainstorming
- Change Management
- Charting
- Chat/Messaging
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Customizable Templates
- Customization
- Data Import/Export
- Data Visualization
- Design Management
- Diagramming
- Document Storage
- Drag & Drop
- Feedback Management
- File Management
- Gantt/Timeline View
- Graphical Data Presentation
- Graphical Workflow Editor
- Ideation / Crowdsourcing
- Image Library
- Meeting Management
- Mind Maps
- Multi-Language
- Offline Access
- Organizational Charting
- Process Modeling & Designing
- Project Management
- Project Planning
- Project Templates
- Project Workflow
- Projections
- Real Time Data
- Revision History
- SSL Security
- Search/Filter
- Secure Login
- Single Sign On
- Strategic Planning
- Task Planning
- Template Management
- Templates
- Text to Chart
- Third Party Integrations
- Whiteboard
- Wiki
- Workflow Management
Help Desk Software
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts / Escalation
- Alerts/Notifications
- Automated Routing
- CRM
- Call Center Management
- Chat/Messaging
- Client Portal
- Customer Database
- Customer History
- Customisable Branding
- Customisable Forms
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Data Import/Export
- Document Storage
- Email Management
- Email Templates
- Feedback Management
- Help Desk Management
- IT Asset Management
- Interaction Tracking
- Knowledge Base Management
- Live Chat
- Macros/Templated Responses
- Monitoring
- Multi-Channel Communication
- Network Monitoring
- Performance Metrics
- Prioritization
- Real Time Notifications
- Real-Time Chat
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Social Media Integration
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Third Party Integrations
- Ticket Management
- Workflow Configuration
- Workflow Management
Telemedicine Software
- API
- Activity Dashboard
- Alerts/Notifications
- Appointment Management
- Appointment Scheduling
- Billing & Invoicing
- Calendar Management
- Charting
- Chat/Messaging
- Claims Management
- Client Portal
- Communication Management
- Compliance Management
- Confirmation/Reminders
- Customisable Branding
- Customisable Forms
- Customizable Templates
- Document Management
- Document Storage
- E-Prescribing
- Electronic Payments
- Email Invitations & Reminders
- File Sharing
- For Medical Purposes
- HIPAA Compliant
- Live Chat
- Medical Billing
- Mobile Access
- Mobile Alerts
- Monitoring
- Multi-Location
- Multi-Provider Practice
- One-to-One Messaging
- Online Forms
- Payment Processing
- Practice Management
- Records Management
- Reminders
- Remote Treatment Plans
- Reporting & Statistics
- Scheduling
- Secure Data Storage
- Self Service Portal
- Softphone Software
- Surveys & Feedback
- Third Party Integrations
- Two-Way Audio & Video
- Video Conferencing
- Virtual Waiting Room
- Workflow Management
Zingtree Alternatives
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Zingtree Reviews
Read all reviewsOverall rating
Average score
Yogesh S.
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Overall Rating
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Customer Support
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Value for Money
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Likelihood to Recommend
- Reviewer Source
- Reviewed on 20/06/2018
"Love it! Use to create comprehensive trees to assist support teams"
Comments:
Execution Accuracy.
Operational Efficiency
Improved resource utilisation
Improved experience for our support teams.
Pros:
ease of creating content
integration with Wordpress - which hosts our knowledge base.
Extremely professional Technical support . support team come back to me in few hours not days.
Seamless purchase
I recommended a feature and they had the technology but they hardened it very quickly. So Webhooks is a great addition.
Cons:
cost. could be more economical.
If your tree is very complex with hundreds and thousands of moving pieces - you've to build your trees 'outside' of zingtree . I use workflowy instead and then circle my way back to Zingtree.
- Reviewer Source
- Reviewed on 20/06/2018
Verified Reviewer
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Overall Rating
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Ease of Use
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Customer SupportUnrated
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Value for Money
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Likelihood to Recommend
- Reviewer Source
- Reviewed on 19/06/2018
"Quick, efficient, great training tool. Downside is it can be sometime glitch y."
Comments: Compliance is 100% improved from this time last time. There is another huge bonus in that it has reduced the time required for our team members to understand and use the script. However there are numerous communication issues it has with salesforce that create major issues in the pitch and flow. These mistakes while easy for me to identify are not easy for team members to fix.
Pros: Ease of use for team members. Great scripting tool for compliance. Greatly reduces on boarding time.
Cons: It can be glitchy and screens can lock. Not frequent but creates disruptions for team members.
- Reviewer Source
- Reviewed on 19/06/2018
Fran L.
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Value for Money
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Likelihood to RecommendUnrated
- Reviewer Source
- Reviewed on 21/06/2018
"Very easy to set up and edit"
Pros: I liked the easy set-up, it did not take a lot of time before we had a base version running. Editing is done on the spot with no fuss. Nice clean design (finished product).
Cons:
Editing mode can be a bit cleaner graphic wise. The editing itself is easy once you know how. I do think that the editing menu can be improved.
More templates would be a nice addition
Vendor Response
by Zingtree on 25/06/2018
Hi Fran -
Thanks for the review. If you have any specific suggestions on how to improve editing, we'd love to hear them. Just about all of our product updates are customer driven.
Please reach out to me at [email protected] if you'd like to share your ideas.
Thanks,
Bill Dettering
Zingtree
https://zingtree.com
- Reviewer Source
- Reviewed on 21/06/2018
Brooke P.
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Overall Rating
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Likelihood to Recommend
- Reviewer Source
- Reviewed on 19/06/2018
"Zingtree was just what we needed for our call center to troubleshoot!"
Comments: Easy to use, easily customizable, great for new hires and scripting alike!
Pros: Great for new hire training as well as existing employees scripting! Zingtree has added many new features and functionality upgrades over the past year that have made wonderful improvements.
Cons: Sometimes it takes a while to get someone to respond when you submit a question or enhancement request through customer service or tech support but they always to respond and help out as they are able!
- Reviewer Source
- Reviewed on 19/06/2018
Verified Reviewer
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Overall Rating
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Ease of Use
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Features & Functionality
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Customer Support
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Value for Money
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Likelihood to Recommend
- Reviewer Source
- Reviewed on 20/06/2018
"It is pretty easy to use and customize."
Pros: Made my life easier in terms of conveying directions to end user. Very user-friendly for both end user and development. The interface is relatively easy to navigate and has tons of application in our line of work.
Cons: As the product is easy to use. The interface is not really complicated and pretty straightforward. And based on what Ian using the product for, I have nothing negative to say about the product.
- Reviewer Source
- Reviewed on 20/06/2018
