--- description: Learn more about Help Scout price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Help Scout Cost & Reviews - Capterra Australia 2026 --- Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [Help Scout](/software/136909/help-scout) # Help Scout Canonical: https://www.capterra.com.au/software/136909/help-scout Page: 1 / 10\ Next: [Next page](https://www.capterra.com.au/software/136909/help-scout?page=2) > Help Scout's email management software has the features you need to keep things simple, move fast, and focus on delighting customers. > > Verdict: Rated **4.6/5** by 226 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Help Scout? SaaS, eCommerce, financial services, education, media, healthcare, professional services, logistics, property management, manufacturing, and real estate ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 226 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Help Scout - **Founded**: 2011 ## Commercial Context - **Starting Price**: USD 55.00 - **Pricing model**: Flat Rate (Free version available) (Free Trial) - **Pricing Details**: Free trial available. Standard pricing starts at $20 per user per month. Standard: $25 user / month, or $20 user / month billed annually Plus: $40 user / month, or $35 user / month billed annually Company: $60 user / month billed annually Help Scout serves businesses from small to enterprise. Plans range from Free to keep everyone on the same page, to Standard for automation features and reporting, to Plus for advanced reporting \& features designed for large teams. All Plans include 24x7 support, unlimited volume \& storage, and 40+ third party integrations. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more ## Features - Access Controls/Permissions - Alerts/Notifications - Automated Routing - Autoresponders - Catalog Management - Chat/Messaging - Collaboration Tools - Contact Management - Customer Database - Customer History - Customisable Branding - Customizable Templates - Email Management - Feedback Management - Full Text Search - Inbox Management - Interaction Tracking - Knowledge Base Management - Knowledge Management - Live Chat - Macros/Templated Responses - Mobile Access - Multi-Channel Communication - Multi-Language - Prioritization - Queue Management - Real-time Consumer-facing Chat - Reporting & Statistics - Reporting/Analytics - Self Service Portal - Shared Inboxes - Signature Management - Support Ticket Management - Surveys & Feedback - Text Editing - Third-Party Integrations - Workflow Management ## Integrations (80 total) - ActiveCampaign - Aircall - AppFollow - Asana - BriteVerify - Campaign Monitor by Marigold - Capsule - Census - ChannelReply - ChargeDesk - Chatra - Churn Buster - ChurnZero - CircleLoop - Clockify ... and 65 more integrations ## Support Options - Email/Help Desk - Knowledge Base - Chat ## Category - [Customer Service Software](https://www.capterra.com.au/directory/22/customer-service/software) ## Related Categories - [Customer Service Software](https://www.capterra.com.au/directory/22/customer-service/software) - [Help Desk Software](https://www.capterra.com.au/directory/30008/help-desk/software) - [Knowledge Management Systems](https://www.capterra.com.au/directory/30094/knowledge-management/software) - [Email Management Software](https://www.capterra.com.au/directory/30553/email-management/software) - [Customer Communications Management Software](https://www.capterra.com.au/directory/31002/customer-communications-management/software) ## Alternatives 1. [Zendesk Suite](https://www.capterra.com.au/software/164283/zendesk) — 4.4/5 (4076 reviews) 2. [Freshdesk](https://www.capterra.com.au/software/124981/freshdesk) — 4.5/5 (3412 reviews) 3. [Salesforce Sales Cloud](https://www.capterra.com.au/software/61368/salesforce) — 4.4/5 (18771 reviews) 4. [LiveChat](https://www.capterra.com.au/software/62194/livechat) — 4.6/5 (1719 reviews) 5. [LiveAgent](https://www.capterra.com.au/software/102188/liveagent) — 4.7/5 (1758 reviews) ## Reviews ### "A clean, no-fuss support tool that makes shared inbox management easy" — 4.0/5 > **Verified Reviewer** | *19 April 2026* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: The simplicity is what stands out most. Help Scout has a clean, intuitive interface that doesn't overwhelm users with unnecessary complexity - new team members can get comfortable with it quickly without much hand-holding. Managing a shared inbox feels organised and transparent, with conversations easy to assign, track, and follow up on. It keeps the team aligned without things slipping through the cracks. > > **Cons**: While the simplicity is a strength, it can also feel limiting for teams with more advanced support needs. Reporting and analytics are fairly basic compared to some alternatives, and there's limited flexibility when it comes to customising workflows or automations. For teams that need deeper functionality or more sophisticated routing rules, it may start to feel restrictive as support volume grows. > > We use Help Scout for managing our shared inbox and handling customer support tickets, and it's been a solid addition to our workflow. It strikes a good balance between being feature-rich enough to handle real support volume and simple enough that the whole team can get up and running quickly. It does the fundamentals really well, even if it doesn't try to do everything. ----- ### "A minimal yet powerful tool for customer support by a support centric team" — 5.0/5 > **Verified Reviewer** | *25 March 2025* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: It's a no frills help desk tool that gets out of your way and just lets you help your customers > > **Cons**: The reporting isn't as advanced as some tools out there. > > Help Scout is a great tool made for customer support by customer support. They build great features that directly benefit our support team, and when any issues arise they are responsive and open to changes to help improve the experience for everyone. ----- ### "Help Scout - We're always getting worse" — 1.0/5 > **Thomas** | *1 October 2024* | Information Technology & Services | Recommendation rating: 2.0/10 > > **Pros**: The price was good, but now I see why they charge so little. > > **Cons**: They are constantly making poor decisions when designing updates. The last six months have been update after update that has made the platform harder to use for my agents. Applying Custom Fields, an action that previously took 1 click is now hidden behind a collapsed panels. Adding links is no longer a simple cmd+K macro. They replaced this standard keyboard command with their own internal "Command Pallet," which serves no use to our team. They still don't have SLA support. > > Overall, I regret purchasing Help Scout and plan on switching back to Zendesk. ----- ### "Let Help Scout Help You\!" — 5.0/5 > **CJ** | *8 April 2025* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: Saved replies are a giant help\! Reports help keep tabs on productivity and quality assurance. The new AI features takes a lot of the anxiety out of how to respond in a respectful and professional manner. > > **Cons**: I would love to see a possible integration with MindBody software. > > Couldn't imagine my job without it. Makes customer service so much easier\! ----- ### "A great, cost effective help desk tool" — 4.0/5 > **Josh** | *22 May 2025* | Legal Services | Recommendation rating: 8.0/10 > > **Pros**: Lightweight help desk portal for our team to collaborate on tickets and create articles for future reference > > **Cons**: No easy option for dark mode theme; HTML on the portal breaks some signatures; have to refresh the page often for notification badges to display properly. ----- Page: 1 / 10\ Next: [Next page](https://www.capterra.com.au/software/136909/help-scout?page=2) ## Links - [View on Capterra](https://www.capterra.com.au/software/136909/help-scout) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data