Who Uses Northpass?

Northpass helps SaaS companies, such as Twilio, Shopify, and Freshworks, streamline customer onboarding, mitigate churn and maximize NPS, and train across the customer lifecycle.

What Is Northpass?

Northpass helps SaaS companies like Twilio, Shopify, and Freshworks, streamline customer onboarding, mitigate churn, and maximize NPS!

Our intuitive authoring tools allow non-technical users to create modern training content and seamlessly integrate it into their existing product infrastructure, enabling users to access training when and where it's needed. Our platform is perfect for companies seeking a customizable learning solution.

Northpass Details

Northpass

https://www.northpass.com/

Founded 2013

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Northpass pricing overview

See pricing plans

Northpass does not have a free version but does offer a free trial.


Free Version

No

Free Trial

Northpass deployment and support

Support

  • Business Hours
  • Online

Deployment

  • Cloud, SaaS, Web

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

Northpass Features

  • Academic/Education
  • Asynchronous Learning
  • Blended Learning
  • Built-in Course Authoring
  • Corporate/Business
  • Gamification
  • Learner Portal
  • Mobile Learning
  • SCORM Compliance
  • Synchronous Learning
  • Video Conferencing
  • eCommerce
  • eLearning Companies

View full list of Learning Management Systems

  • Academic / Education
  • Asynchronous Learning
  • Blended Learning
  • Built-In Course Authoring
  • Certification Management
  • Content Management
  • Corporate / Business
  • Employee Training
  • Engagement Monitoring
  • Gamification
  • Media Management
  • Skills Tracking
  • Social Learning
  • Student Portal
  • Synchronous Learning
  • Testing / Assessments
  • Training Companies
  • Video Conferencing
  • Virtual Classroom
  • eCommerce

View full list of Mobile Learning Tools

  • Document Management
  • E-Verify/I-9 Forms
  • Electronic Forms
  • Electronic Signature
  • Employee Handbook
  • Job Description Management
  • Orientation Workflow Management
  • Self Service Portal
  • Task Management
  • Training Management

View full list of Onboarding Software

  • Academic/Education
  • Asynchronous Learning
  • Blended Learning
  • Built-in Course Authoring
  • Built-in LMS
  • Certification Management
  • Corporate/Business
  • Learner Portal
  • Mobile Learning
  • Simulation
  • Synchronous Learning
  • Training Companies
  • eCommerce

View full list of Training Software

Northpass Alternatives

More Northpass alternatives

Northpass Reviews

Read all reviews

Overall rating

4.8/5

Average score

Ease of Use 4.9
Customer Service 4.8
Features 4.3
Value for Money 5

Review software

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Thomas (tc) R.
Senior Director, Data & Analytics
Media Production, 51-200 Employees
Used the Software for: 1+ year
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 18/11/2020

"Great platform with unlimited possibilities"

Comments: Northpass has been incredible to work with from an administrative perspective. Not only do they make account management easy, but are there to support us with every obstacle we face. Anyone can quickly learn to build there own courses and there is an incredibly low barrier to entry.
On top of the benefits from an Admin perspective, we LOVE how customizable Northpass is. We have deployed LMS solutions to over 150 clients and each of them has different requirements and requests for their academy. Northpass' liquid template-based construction allows us to provide as much, or as little, customization as any client needs and easily create hundreds of unique LMS platforms with minimal work on our end.

Pros: The biggest pros to Northpass relate to their incredibly straight-forward platform with incredible support. We had a unique need in requiring hundreds of LMS accounts for various clients, but I would recommend Northpass to anyone looking to deploy an individual LMS or deploy them at scale.
In addition to a very intuitive platform that enables you to be building your own courses within minutes, the incredible support team at Northpass is there to help you at every turn. You might not need it often because of the great platform, but always great to have incredible support, if it is needed!

Cons: There aren't many drawbacks to utilizing Northpass, but they are a smaller/younger company than some of the other big players in the LMS space. Some might view this as a disadvantage since they have less native integrations with other platforms, but I'd argue that it's actually an advantage. Northpass truly treats each customer as if they're the most important and we've personally seen that you just don't get service like that form some of the 'bigger names' in the space.

  • Reviewer Source 
  • Reviewed on 18/11/2020
Kaitlyn M.
Merchant Acceleration Project Coordinator
Internet, 201-500 Employees
Used the Software for: 6-12 months
  • Overall Rating
    4 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    4 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    7/10
  • Reviewer Source 
  • Reviewed on 14/03/2018

"The customer experience and support is what really makes this solution shine!"

Pros: The support and engagement from Northpass that we've received has been amazing. From our first interactions to where we are now 1 year later, the level of engagement from Northpass has not changed. They're incredibly responsive to questions and requests we have, ensuring we have the correct information, our devs receive the best resources to help with our build, and often keep us in the loop on upcoming features that will help with our instance. The basic UI is quite intuitive and user-friendly for both admins and learners.

Cons: This software will work well for certain businesses and their requirements. Our needs can sometimes be a bit more complex and so requires us to build out different (and sometimes more involved) integrations and developments to fit our audience. Even with our complexities, Northpass is very open about what they can help with, what is on the road map that could benefit our needs, and setting realistic expectations of what cannot be done, instead of empty promises.

Vendor Response

by Northpass on 20/03/2018

Hey Kaitlyn,

Thanks for leaving a review and for your kind words on our experience and support! We strive to provide industry-leading experiences for our customers, so we¿re glad to hear that it makes our solution shine.

We appreciate you and the entire team at Shopify Plus giving us the feedback to help drive your training programs forward. We¿re looking forward to the continued collaboration.

Thanks again for taking time to share your thoughts on Northpass!

Best,
Peter

  • Reviewer Source 
  • Reviewed on 14/03/2018
Lisa E.
Director of Operations
Food & Beverages, 11-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 14/01/2021

"5 Stars for User Experience!"

Pros: Northpass is extremely User Friendly. We have a platform filled with gig workers all over the country and we rarely have any confusion because it is straightforward. Creating courses is extremely simple and Northpass is constantly implementing new features to make the process better. There are options to create a variety for your learners to enhance the education process and engagement.

Cons: There are not many aspects about the platform that I dislike. We did have to change over our system for a variety of reasons and create a whole new learners platform. This was not convenient but worth the efforts in the end.

  • Reviewer Source 
  • Reviewed on 14/01/2021
Terri A.
Owner
Used the Software for: 1+ year
  • Overall Rating
    3.5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    2 /5
  • Customer Support
    2 /5
  • Value for Money
    Unrated
  • Likelihood to Recommend
    5/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 01/10/2015

"Started with SchoolKeep"

Pros: As SchoolKeep launched, the ability to speak to a 'live' person was great. All my questions were answered and my suggestions were addressed. I had many online learning platforms to choose for my business but decided to use SchoolKeep because of their customer service and their initial pricing model.

Cons: Changes in their pricing model. As a small business owner, their pricing model seemed to be one of nickel and diming. For example, in order to download students' emails, I had to upgrade to a paid plan. Their free plan was too limited and too restrictive for my business. I finally closed down my online school on SchoolKeep and decided to look elsewhere. My school's current platform offers many more services on a free plan than SchoolKeep ever did. To say the least, I was extremely disappointed.
I don't see an ongoing support system for their instructors. Last time I checked, April 2015, their dedicated Facebook group had closed.

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 01/10/2015
Sean L.
Host Success Manager
Used the Software for: 6-12 months
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    4 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    Unrated
  • Reviewer Source 
  • Reviewed on 15/08/2017

"SchoolKeep has allowed us to scale new user onboarding while keeping the the team small"

Pros: Setting up our first course to train new users was fairly easy. One of the limitations our team had in mind when evaluating LMS options was that our central operations team would need to roll the new process out without any engineering help. Our scrappy 2 person (at the time) Host Success team was able to successfully pull that off and users have responded well. The structured way in which SchoolKeep allows us communicate learnings and marketplace guidelines has not only enabled us to keep up with increasing demand, but has also made a dramatic impact on team productivity and user engagement. We're able to onboard new users quicker than we ever have, without sacrificing the quality of the onboarding education and process.

Cons: No major cons from our point of view. We've had a few technical hiccups using some of the more advanced features, but the SchoolKeep team has been quick to look into those. As a startup ourselves, we definitely appreciate their support, willingness to listen to feedback and regular updates to the product.

  • Reviewer Source 
  • Reviewed on 15/08/2017