17 years helping Australian businesses
choose better software

What Is Confluence?

Confluence makes Project Management easier. Use it to track your most complex tasks, keep stakeholders in the loop, and collaborate with all participating team members. Confluence pages help track project milestones in an organized and concise way. Work better, together with Confluence.

Who Uses Confluence?

Today all kinds of functional departments of any size use Confluence, from technical teams and project management groups, to marketing, HR, legal, and finance. All teams get work done with Confluence.

Where can Confluence be deployed?

Cloud-based
On-premises

About the vendor

  • Atlassian
  • Located in San Francisco, US
  • Founded in 2013

Confluence support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Angola, Australia, Austria, Belgium, Brazil and 32 others

Languages

English, French, German, Japanese, Korean and 3 others

Confluence pricing

Starting Price:

USD 4.89/month
  • No free trial
  • Yes, has free version

Confluence has a free version and does not offer a free trial. Confluence paid version starts at USD 4.89/month.

Pricing plans get a free trial

About the vendor

  • Atlassian
  • Located in San Francisco, US
  • Founded in 2013

Confluence support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Angola, Australia, Austria, Belgium, Brazil and 32 others

Languages

English, French, German, Japanese, Korean and 3 others

Confluence videos and images

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Features of Confluence

  • @mentions
  • Access Controls/Permissions
  • Alerts/Notifications
  • Archiving & Retention
  • Assignment Management
  • Brainstorming
  • Calendar Management
  • Catalog Management
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Content Management
  • Content Publishing Options
  • Customisable Branding
  • Customizable Templates
  • Discussions/Forums
  • Document Capture
  • Document Classification
  • Document Management
  • Document Storage
  • Documentation Management
  • Drag & Drop
  • Email Management
  • Feedback Management
  • File Sharing
  • Full Text Search
  • Gantt/Timeline View
  • Goal Management
  • Goal Setting/Tracking
  • Idea Management
  • Ideation
  • Knowledge Base Management
  • Knowledge Management
  • Marketing Calendar
  • Meeting Management
  • Milestone Tracking
  • Mobile Access
  • Portfolio Management
  • Prioritization
  • Process/Workflow Automation
  • Product Roadmapping
  • Progress Tracking
  • Project Management
  • Project Planning
  • Project Planning/Scheduling
  • Real-Time Chat
  • Reporting & Statistics
  • Reporting/Analytics
  • Reporting/Project Tracking
  • Requirements Management
  • Resource Management
  • Rich Text Editor
  • Search/Filter
  • Self Service Portal
  • Status Tracking
  • Strategic Planning
  • Surveys & Feedback
  • Task Management
  • Task Progress Tracking
  • Template Management
  • Text Editing
  • Third-Party Integrations
  • Time & Expense Tracking
  • Unified Directory
  • Version Control
  • Visualization
  • Workflow Management

Alternatives to Confluence

IT Glue is documentation built for IT professionals. Track, find and know everything in under 30 seconds.
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Zendesk provides the complete customer service solution that’s easy to use and scales with your business. Learn more about Zendesk Suite
Notion is the only project management software that connects your notes, projects, and wiki in one tool.
DevOps solution that streamlines the process of software development using repositories, testing, package management, and more.
Cloud-based application developed for business communications that helps manage chat, meet, file sharing, and more.
Nuclino is your team's collective brain — a unified workspace for all your team's knowledge, docs, and projects.
Coda is the all-in-one doc that brings words, data, and teams together.
Stay in control of PMO with features that align strategy, planning, and execution. Enjoy 360° visibility, automation, and reporting.

Reviews of Confluence

Average score

Overall
4.5
Ease of Use
4.2
Customer Service
4.3
Features
4.4
Value for Money
4.3

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Vinod
Vinod
JIRA Admin in Canada
Verified LinkedIn User
Shipbuilding, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Modern day Knowledge Management Repository

5.0 last year

Comments: It has greatly improved our team's ability to create, organize, and share information effectively. The platform's features such as real-time collaboration, version control, and content organization have enhanced our productivity and streamlined our workflows. While there may be some areas for improvement, such as more advanced formatting options and task management capabilities, the user-friendly interface and intuitive design have made it relatively easy to navigate and use. Additionally, the availability of integrations and Atlassian's support resources have helped us integrate Confluence with our existing business processes, further enhancing its value. Overall, Confluence has been an essential tool in facilitating knowledge sharing and enhancing collaboration within our organization.

Pros:

Confluence is a powerful collaboration tool that offers several impactful features. Its most impactful features include the ability to create and organize content, collaborate in real-time, and have version control for easy tracking and reverting of changes. With a user-friendly interface and intuitive design, Confluence is generally considered easy to use, allowing users to navigate, create, and edit content seamlessly. As for integration with existing business processes, Confluence provides various integrations and APIs that make integration with other tools and systems relatively straightforward. It offers flexible options for customizations, allowing businesses to tailor the tool to their specific needs and workflows, thus facilitating a smooth integration process with existing business processes.

Cons:

As an end user of Confluence, I find the tool to be quite robust for collaboration, but there are a few features that I feel could be improved or added. For instance, I would appreciate more advanced formatting options, better task management capabilities, and improved visualization options for data. Additionally, I must admit that certain aspects of the product, such as complex permissions settings and the learning curve associated with advanced features, can be difficult to use initially. When it comes to integrating Confluence with our existing business processes, the level of difficulty can vary based on the complexity of our processes and the specific integrations required. In some cases, it has been challenging and has required additional configuration or development efforts, but Atlassian does provide resources, documentation, and support to help facilitate the integration process.

Alternatives Considered: Oracle Primavera Cloud and Asana

Reasons for Choosing Confluence: Less features in Workday

Switched From: Workday Adaptive Planning

Reasons for Switching to Confluence: Those are planning tool but confluence come with JIRA tool as KM application.

Linda
Linda
Human Resources Generalist in US
Verified LinkedIn User
Hospital & Health Care, 5,001–10,000 Employees
Used the Software for: 2+ years
Reviewer Source

Excellent knowledge base and group collaboration platform

4.0 last year

Comments: I appreciate the simplicity of the Confluence platform because it has been really helpful to my company. The intuitive design makes it simple to disseminate internal communications and choices made in meetings.

Pros:

It's the greatest centralized location for everyone involved in a project or at a company to store, share, and retrieve information and data. It's helpful for teamwork because it's simple to edit, it syncs with Jira, and it can provide useful visual representations of data.

Cons:

The design of Confluence just seems archaic and cumbersome to me. It's also difficult to allow access, and to copy and paste across other applications like Microsoft Office.

Jon
Financing in Germany
Information Technology & Services, 501–1,000 Employees
Used the Software for: 1+ year
Reviewer Source

Excellent Knowledge Management and Collaboration Tool

4.0 2 weeks ago New

Comments: Confluence has been invaluable for organizing and sharing knowledge within our team. It provides a centralized place to store documentation, collaborate on projects, and maintain transparency.

Pros:

Effective Knowledge base and documentation, real-time collaboration and customizable templates.

Cons:

high learning curve for new users, limited formatting and design and permissions can be complicated.

Annie
HR Assistant in UK
Financial Services, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source

Good for basic use but functionality needs improving

3.0 2 months ago New

Pros:

I like the ability to search for content easily, and the layout of the content side bar

Cons:

The functionality is quite limited in terms of creating content and its not very instinctive to use e.g. takes forever to work out where to add a column to a table.

Sheen
Product Manager in Spain
Information Technology & Services, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

One of the best

5.0 3 months ago

Pros:

The ease of use makes it one of the best team work management platforms out there. We are a development team that uses Jira and the integration with Confluence makes our work seamless.

Cons:

As of now, nothing really. We still don't use the Database functionality as it is in alpha.