15 years helping Australian businesses
choose better software

What Is Toast POS?

Toast is an all-in-one POS and restaurant management system built to improve efficiency and dramatically cut costs.

Who Uses Toast POS?

Toast is designed exclusively for foodservice. While other POS systems are split up between industries, Toast has always been focused on addressing the specific challenges of foodservice providers.

Toast POS Software - 1
Toast POS Software - White Terminal
Toast POS Software - 3
Toast POS Software - Payroll Labor Approval
Toast POS Software - Real-time reports

Not sure about Toast POS? Compare with a popular alternative

Toast POS

Toast POS

4.2 (515)
USD 69.00
month
Free version
Free trial
75
44
4.3 (515)
3.9 (515)
3.7 (515)
VS
Starting Price
Pricing Options
Features
Integrations
Ease of Use
Value for Money
Customer Service
$129.00
month
Free version
Free trial
110
58
4.1 (967)
3.9 (967)
4.0 (967)
Green rating bars show the winning product based on the average rating and number of reviews.

Other great alternatives to Toast POS

Lightspeed Retail
Top rated features
Inventory Control
Inventory Management
Reporting/Analytics
KORONA POS
Top rated features
Barcode/Ticket Scanning
Inventory Management
Sales Reports
Lavu POS
Top rated features
For Restaurants
Payment Processing
Sales Reports
WebCRS
Top rated features
No features have been rated by reviewers for this product.
Square for Retail
Top rated features
Credit Card Processing
Payment Processing
Point of Sale (POS)
Maitre'D
Top rated features
No features have been rated by reviewers for this product.
Revel Systems
Top rated features
Point of Sale (POS)
Sales Reports
Separate Checks
Time Tracker
Top rated features
Online Time Clock
Online Time Tracking Software
Timesheet Management
POSitouch
Top rated features
Inventory Management
Multi-Location
Table Management

Reviews of Toast POS

Average score

Overall
4.2
Ease of Use
4.3
Customer Service
3.7
Features
4.1
Value for Money
3.9

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Jayelynn
Jayelynn
General Manager in US
Verified LinkedIn User
Food & Beverages, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Incredibly Efficient!

5.0 5 years ago

Comments: Overall, I'm thrilled we switched to Toast. It's simple to use, has made us more efficient, and wasn't as expensive as similar systems.

Pros:

Compared to POS systems I've used in the past, Toast is a lifesaver! It has tremendously improved efficiency and flow of our Taproom. We now have the ability to swipe a card and store credit card information; which is a huge benefit for those of us in co-op spaces. Although they look bulky, their handhelds fit into your back pocket and allow us to close tabs out table side. They are shock and water resistant, plus you can log into more than one device at the same time so if you're working alone, you can close out multiple parties at once. As a GM, I'm grateful that Toast is not only cloud-based, but allows me to access the back end from my laptop or smart phone so I don't have to be onsite to make system changes. Updates are incredibly quick so there's not a ton of down time. There is also Toast Central, where you can troubleshoot issues yourself rather rather than immediately calling Support. They are helpful instructions with screenshots and videos.

Cons:

Customer Support is hit or miss. I always get an answer, it's just a matter of when I get it. After hours and on weekends, I feel like their staffing is very limited which leads to delays in getting immediate help. Thankfully it's only happened once where I needed a quick answer and wasn't able to get it.

Toast Response

5 years ago

Hi Jayelynn, Jasmine from Toast here. Thank you for your feedback. We are thrilled to hear how multiple features of Toast have improved your operations, and that you are taking full advantage of Toast Central as a resource!

Adam
Adam
General Manager in US
Verified LinkedIn User
Food & Beverages, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

The system is great! The customer support is not.

4.0 7 months ago

Comments: The product is solid. If you are looking for a highly customizable system, Toast is perfect for you. I would recommend that if you make the change to Toast, have a personal resource that is good with technology so you can avoid customer service calls. Some of their add-ons are not worth the trouble, but the core POS system is top-notch!

Pros:

As far as POS systems go, Toast is very user-friendly and highly customizable to your restaurant, bar, or venue. It is easy to set up and when changes need to be made, they are easy to do.

Cons:

If you need customer support to resolve an issue, help with a feature you may be unfamiliar with or network support, Toast is very weak in this area. The customer service reps have minimal knowledge and are running off a script with no actual knowledge of the product. In the event they need to "escalate" your issue, the call is over at that point. The ability to speak with someone with the knowledge to help you with your issue promptly is practically non-existent. DO NOT use Toast Payroll services. They greatly messed up on tax reporting and nearly caused a significant increase in our IRS fees due to their incompetence.

Toast Response

6 months ago

Hi there, thank you for sharing your feedback using Toast. We understand customer support is important and will continue to make strides to improve your experience as a customer. -

Allie
Manager and Owner in US
Restaurants, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

We have yet to find anything that compares to Toast!

5.0 2 months ago New

Pros:

We love Toast and its modern/easy to use setup. It is very easy for both our employees and customers to utilize. We love the online ordering features, the terminal setup and the customer service.

Cons:

We are always left disappointed with the processing fees for credit cards. We wish we could price compare. This makes the system more expensive than it initially seems.

Toast Response

last month

Hi there, thanks for taking the time to leave us a review!

Jack
Jack
Bar manager in US
Verified LinkedIn User
Hospitality, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

I like toast

3.0 2 months ago New

Pros:

User interface is easy. I can find what I am looking for quickly.

Cons:

Can be confused with other options and new updates are hard to confirm

Toast Response

2 weeks ago

Hi Jack, thanks for taking the time to leave us a review! We're happy to know that you're finding the interface easy to use! if you haven't already, join the Toast community at community.toasttab.com to connect with other restaurants!

Don Reno
Don Reno
Marketing Director in US
Verified LinkedIn User
Hospitality, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Horrendous customer service.

4.0 3 months ago

Comments: The product was good enough until we experienced an issue that needed support and this is where they dropped the ball entirely. I would not recommend this product for anybody that needs reliable support.

Pros:

The app works well and it's fairly easy to use, although they forced an update recently that made the system worse.

Cons:

We use toast at our Food Truck in Rehoboth Beach, Delaware. We tried integrating doordash into toast and when we visited the shop on Toast it was locked and we were unable to add the integration. After reaching out to our onboarding contact [sensitive content hidden] who was unable to resolve the issue and directed us to Customer Care. After contacting customer care they gave us the runaround yet again ultimately telling us it was not a billing hold but a hold placed by the onboarding team. This hold has persisted now for 5 days with 0 resolution or support from Toast, they have dropped the ball completely on us. We expressed we had an advertisement running for several days that we spent money on to promote that we were on doordash and that money has now been wasted, not to mention the potential sales we have lost. Toast's support has been horrendous. If I knew this was going to be the case we would have never gone with toast.

Toast Response

3 months ago

Hi Don, thank you for sharing your feedback with us. We're sorry to hear that this was your experience. We will be reaching out directly to get this resolved.