NetSuite

Great ERP

Comments: Help us at a time we were growing the company, so right now we are more efficient and have real time data because of Netsuite.

Pros:

- Very Robust and Fully customizable - Have an API and so connect with third party and other tools you use internally can be definitely doable. - Multiple currencies, locations and internationalization help you when you have to access in different subsidiaries - Have great tools for making reports The support have been great the last 2 or 3 times I used it.

Cons:

- Sometimes tends to be slow, It seems like that was a problem with the implementation but in general it feel slow. - The UI looks old, but does what you need. - The documentation is really heavy and sometimes is hard to find things there.

Great product for a Small / Medium Bussiness

Comments: Since I have experience in implementing ERPs, it was fairly easy to implement and train the personnel, after a few months the company runs smoothly and with great KPIs.

Pros:

- It was very standardized and easy to implement in the company once we know what we needed - Specific modules help you focus on the company's needs - Data Management is robust, allowing to have a clean Data Base - Oracle provides an excellent customer service - We didn't need many it specialists to implement the ERP

Cons:

- Price is high - Being standardized not allow for much customization - Sometimes adding another module is difficult because the tools is a little strict - Tool is weak for specialized industries such a manufacturer, warehouse and specialized technical business.

Alternatives Considered: SAP S/4HANA

Reasons for Choosing NetSuite: We needed better integration and customer support.

Switched From: Odoo

Reasons for Switching to NetSuite: I knew NetSuit which improve my project to succedd

Lots of Potential for Large Businesses, but Not a Good Fit for Small Businesses

Comments: For small businesses, I would not recommend Netsuite. The licensing is very expensive, and you ideally need a certified Netsuite professional on staff in order to utilize the software to its full potential. The customer service experience was also lacking, but that tends to be ubiquitous across most platforms of this genre. For big businesses that can dedicate staff to the maintenance and configuration of the application, there are endless possibilities, and you are likely to find everything you need all in one software bundle. For everyone else, however, I would suggest a more economical option.

Pros:

Netsuite has seemingly endless business uses and integrations, and can perform a wide variety of tasks from basic accounting to project management. The system itself is very customizable to meet your specific business needs, with a variety of different service add-ons available for and additional fees. When used correctly, Netsuite can potentially be a one-stop shop for all of your primary business functions, and is adjustable to accommodate virtually every user role possible.

Cons:

Netsuite is very expensive, even for its basic feature package. The licensing fees increase each year automatically, and there is little room to negotiate with your account manager. In my experience, customer service has been less than satisfactory, and you are constantly tossed back and forth between departments whenever there is an issue. The customization process for the application is also extremely complex, so if you do not participate in formal training program for the software, you may have a difficult time setting up your desired features.

Alternatives Considered: QuickBooks Online Advanced

Reasons for Switching to NetSuite: We switched from QuickBooks online over to Netsuite to gain access to more services, but then eventually switched back to QuickBooks because Netsuite was too expensive and complex.

100% Cloud Based Solution from the start

Comments: Great overall experience with the software. We have found it to be easy to use, its configurable to meet our needs and a solution we can grow with. Overall good value, reasonably low cost feature rich completely cloud based ERP system.

Pros:

Product is completely cloud based and easy to use. Updates to software are automatic and painless. Do not need an IT Staff to support it. We've been using for 8 years and haven't needed any dedicated full-time IT staff. Features are rich and it is highly customizable to meet your company's needs.

Cons:

Owned by Oracle now. Cost keeps increasing.

Alternatives Considered: Openbravo, SYSPRO, Sage Intacct, Epicor for Distribution, Brightpearl and JD Edwards EnterpriseOne

Reasons for Choosing NetSuite: Wanted cloud solution with multi-company and multi-currency capabilities.

Switched From: AccountEdge

Reasons for Switching to NetSuite: 100% cloud based from beginning, most configurable and easy to use.

Strategic system selection

Comments: Once implemented very powerful - the business has doubled in size and NetSuite has not broken a sweat to help with that. But getting in set up, and bedded in, is hard work

Pros:

Range of capability addressing a numbe of our business issues. Configurability and single source of data

Cons:

This product can do a lot - it can be really difficult to find the information you need to decide what to use and how to do it well

Alternatives Considered: Salesforce Service Cloud and Dynamics 365

Reasons for Switching to NetSuite: Balance of factors including relationship with implementation partner, ability to configure and limited need for integrations