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What Is NetSuite?

NetSuite cloud ERP provides the tools and insights companies need to operate effectively by operating core processes. Run your entire business with a single, integrated suite of applications for managing accounting, order processing, inventory management, production, supply chain, and warehouse operations. Get real-time visibility into financial and operational performance across your organization, whether you have a single location or multiple subsidiaries.

Who Uses NetSuite?

From pre-revenue startups to small and mid-size organizations, fast-growing businesses use NetSuite to automate core processes and get real-time insights into operational and financial performance.

NetSuite Software - Access financial, operational and transactional data from across the organization.
NetSuite Software - Manage multiple subsidiaries, business units and legal entities from a single ERP.

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Reviews of NetSuite

Average score

Overall
4.1
Ease of Use
3.8
Customer Service
3.7
Features
4.1
Value for Money
3.8

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Michelle Lyn
Michelle Lyn
Virtual Assistant and Social Media Manager in Philippines
Verified LinkedIn User
Food & Beverages, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Netsuit for K's

5.0 2 months ago New

Comments: So far, everything is going well. Of course except for the signal issues and database access I mentioned above. But overall, my use of the netsuite app really helps us to efficiently communicate with potential customers with ease. And makes us sure everything is logged and well documented

Pros:

I like that we are able to communicate to our current and potential clients, as well as to our suppliers without hassle. All info, templates and previous conversations are in one placem If another person is going to attend to their concerns, no need for lots of instructions, just need to go through netsuite and everything is there. It also has lots of features that I didn't expect. Especially the trend and reporting analysis, it helps us see how many customers we are serving so we can better manage them. We can also get back to the last task the previous user has worked on. If any problem occurs, rhe customer service is ready to help and is very accommodating.

Cons:

I just love the app. Only that i sometimes have poor signal when I'm at an remote area. The problem is that the database cannot be uploaded when theres no signal. So if I needed to go through my tasks or call a customer, I need to go to a place where the signal is good so i can do that.

Oracle Response

2 months ago

Thanks for taking the time to leave a review, Michelle! If you haven’t already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite

John
Ecommerce and IT management in UK
Retail, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Netsuite for Ecommerce

5.0 2 weeks ago New

Comments: Would highly recommend, is a learning curve like any new system. definitely worth while moving too if your looking for progressive expansion

Pros:

Full customization to handle drop ship and on hand stock, Security systems in place. workflows to enable automation to be setup. integrations with other platforms such as Yooz

Cons:

scripting knowledge is required one you get past basic customization, which if your unsure can be costly.

Oracle Response

2 weeks ago

Thanks for taking the time to leave a review, John! If you haven’t already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite

Alanna
Director of Operations in US
Renewables & Environment, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Better than the alternatives, but only slightly

3.0 last month New

Comments: Overall we've found gains working with Netsuite, but it took about 18months before it was really integrated in our organization and I still question whether some of the gains are worth the drawbacks.

Pros:

Netsuite has helped with financial transparency in our company, tying our inventory in with our accounting better than our previous system.

Cons:

Interface and templates are terribly outdated and difficult to edit / improve. Netsuite is a big investment for our size company but we feel small to them, as customer support has been hard to come by.

Oracle Response

last week

Thank you for taking the time to leave a review, Alanna. We take our customer feedback very seriously as we strive to improve every aspect of your experience. Please reach out to your Account Manager directly and/or email me at [email protected] so we can connect directly with you on feedback.

Gary
Netsuite consultant in UK
Information Technology & Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Very comprehensive accounting functionality and a pretty rounded ERP.

5.0 2 months ago

Comments: In general I love Netsuite and how flexible it is for addressing the needs of the vast majority of customers.

Pros:

How easy it is to customize without need for expensive resources and the vast majority of the accounting functionality works out of the box.

Cons:

Whilst it’s good to see new functionality delivered with every release, more effort should be made to address existing enhancement requests, some of which have been open for more than a decade.

Oracle Response

2 months ago

Thanks for taking the time to leave a review, Gary! If you haven’t already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite

David
IT Support in US
Machinery, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Net-suite Review

5.0 2 months ago New

Comments: Overall, our experience with NetSuite has been highly positive. The platform has significantly improved our inventory and order management processes, providing us with real-time visibility into our operations and helping us streamline our workflows for greater efficiency and accuracy. While there was a learning curve during the implementation process, the benefits we have gained from using NetSuite have far outweighed any initial challenges. We are extremely satisfied with the platform and its impact on our business.

Pros:

What I liked most about NetSuite was its comprehensive suite of inventory and order management features, which provided real-time visibility into our inventory levels, streamlined our order processing, and helped us optimize our warehouse operations for greater efficiency and accuracy.

Cons:

What I liked least about NetSuite was its initial complexity and the learning curve associated with setting up and customizing the system to meet our specific business needs. Additionally, the cost of implementation and ongoing maintenance could be prohibitive for some businesses.

Oracle Response

last week

Thanks for taking the time to leave a review, David! If you haven’t already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite

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