Kixie PowerCall

Saved us a ton of money for a simple trackable dialer

Comments: Simplicity. Consistent. Great pricing. I can't recommend it enough, took quite a few calls to find something that easily could track my team, record phone calls, and sit right on their computers. My team loves it and so do I. Best thing is, it doesn't cost an arm and a leg, and the team actually wants to help you unlike most SaaS companies... If you have a problem, sometimes they call you right away, if not within a day... Its amazing.

Pros:

I love the simplicity of the product. We were using Outreach.io Voice, and paying out the waaazooo for it, and there were hidden fees... It was a nightmare. I called at Kixie and he answered all my questions, no BS in the sales pitch... set me up and even helped me get started in rolling it out to the team. They even offered consulting to help integrate with my CRM but I declined for the time being. The morale of my team went way up... No more issues. The reporting is simple which helps them create reports, and the portal is easy for me to go in and manage my team and make sure productivity is up. I love the red click to calls that even show up on peoples websites so its fast. I would highly recommend this for businesses using SDR's who don't want to over complicate making a dang phone call. I haven't used all the features to the full ability yet but it has been doing what I need it to. Its also cheaper than buying new phone lines for each person in the company. We had a small learning curve, but that was easily managed and expected from switching softwares.

Cons:

I really like most everything about it. The setup did take awhile to figure out, but I think that was more on my end. If I had to pick one thing, I would say adding notes takes one extra click than I want... But that is me stretching to find something, and might just be my use case.

Tech Support and API ease of use for the win!

Pros:

Tech Support were quick to reply to me and resolve a minor issue I had. The API is easy to use.

Cons:

Nothing sticks out as far as a con honestly. The only issue I've encountered was resolved within a day of bringing it to Kixie's help desk/tech support

Our company used KIXIE for almost 2 years. Save your money. Their customer service is non-existent

Comments: This company is terrible. They should go the way of Enron.

Pros:

When we first started using KIXIE they were competitive, wanted our business--they were helpful. Two years later, you can't get a live customer service rep. They cost 5x the competitor, and NO REFUNDS! Save your money. Check out JUSTCALL.io. It's 1/4 the price. Month-to-month. They have live customer service. What a difference!

Cons:

KIXIE now offers ZERO customer service--Terrible! Zero REFUNDS. They don't care about the customer. Not responsive to building in new technology that is needed (hello? Bulk texting???) What more is there to say?

Happen Ventures review

Pros:

I believe the power dialer is the best feature as we are able to target more people in 1 go

Cons:

sometimes its a bit slow but there was recently an update that helped with this issue

Great platform

Pros:

very fast and easy to use, many capabilities and functions.

Cons:

no complaints this platform is the best ever

5 star rating for Kixie Powercall

Pros:

The feautures that are most impactful are the auto dialing and call recordings, these also me to run my business more effectively and efficiently.

Cons:

Integration with my exisitng business process was simple, quick, and easy. There are no products that are difficult to use .

Easy to use

Comments: Great

Pros:

It is easy to use and you can record a voicemail that you can then "drop" instead of having to leave a message for each call. Customer Support is very helpful.

Cons:

Occasionally I have to restart because I get logged out but that typically happens if I go long periods without daily use.

Kixie Power Call

Comments: Excellent!

Pros:

Desired FeaturesEase of useIntegration with other apps

Cons:

There is nothing that I don't like about the software.

Ease of use

Comments: It is easy and simple to use and fit into our business model

Pros:

It is easy to use for all the team. No matter the computer literacy level of our users.

Cons:

I sometimes need to go out of the software and reinstall to get the power dialer to show and work.

Great product for a great price

Comments: Everything's been great, the click the dial works, it records all our phone calls, tracks all our numbers. helps keep my dialer's accountable.

Pros:

I love that this product integrates with my crm salesforce, in a records all phone calls and tracks all activities

Cons:

With all online phone systems, sometimes the call quality could be a little better, but overall it works very well.

After thorough research, Kixie was our best option.

Comments: They have a white glove approach. They have really worked to make using their product easy.

Pros:

I like that I can text directly through the system--this drastically improves response rates and speed of closing. I also like that it records everything directly in the CRM. It's actually motivated me to stay with Pipedrive--they integrate so well together. Additionally, Kixie went out of its way to help me integrate its software with ClickUp. That was very impressive.

Cons:

The phone app needs some work. I do have to update the Chrome extension pretty regularly as well, but that makes sense for how often they update their software. :)

Fischer Homes LOVES Kixie!

Comments: Kixie has been great! We have had very few issues with their system and they are always quick to respond and help us with any issues we have. The ease of use and connectivity that Kixie provides is fantastic!

Pros:

The ease of use, compatibility with our CRM, transparency of activity, and ease of reporting usage.

Cons:

Kixie is constantly adding new features to allow more avenues for usage. I would like to see the call filters work a little bit better - for example, when I want to filter an agents calls to only view inbound or outbound, the filter doesn't always work well and I still have a mixture of call types. I also understand the mass dialing function was a bit complicated and had a few pieces that made it difficult for us to utilize efficiently. I'd love to see Kixie continue to groom that feature as it would be super beneficial for us to be able to roll through a list of outbound calls quickly. Finally, I would say not having the ability to mass text. This would be another super useful feature for us but something we are unable to do today.

Great Product and Great Support

Comments: The SMS program is fantastic, and the support is top notch. [SENSITIVE CONTENT] responded to my question within minutes, and then maintained communication over multiple days until my question was answered. She escalated the question when I explained the setup and got a technical engineer's input. She went as far as was necessary to get my an answer, and as a business, that type of support is greatly appreciated.

Pros:

We are implementing the Kixie business SMS integrations with Hubspot, to automate SMS messages and allow a team to respond to messages as they are available

Cons:

Hardly a negative on the software, but I was figuring it out on my own. At first support said the integration I was trying to do was not possible. But they were also very helpful and very responsive.

Kixie works the best!

Pros:

Saves our users times and energy to call the leads placed in our system.

Cons:

So far so good. I wish I used them earlier to automate the time.

Best dialer solution I have worked with!

Comments: Since we switched over to Kixie, we have increased our sales by 40% and our departments output by 14%. It was allowed us to scale our business and easily track what works great and where we have room for improvement through their real-time reporting.

Pros:

Kixie is great right out of the box. Very easy and intuitive to use and comes with all the bells and whistles needed. Integrates perfectly with our CRM and is priced very fairly for the value we get from it.

Cons:

I am not crazy about the new upgraded view. I wish they have more video tutorials so that users can easily (and quickly) learn about all the added features.

#1 software for small businesses

Comments: Very easy to use and is integrated with the software the CRM I have

Pros:

I like the ease of use of the platform and the customer service is very attentive.

Cons:

Numbers have to be manually checked on a regular basis to ensure spam likely is not on the caller id

Great Tool

Comments: I haven't used this feature yet as we are currently now developing our outbound strategy.

Pros:

Recording capabilities and integration to Pipedrive.

Cons:

As a new user, I don't have any least favorite features of this software.

Great Product

Pros:

Whenever I run into an issue Great support.

Cons:

Some bugs that need to be resolved with rolling updates

Easy integration and quick to use

Comments: As a fully remote company, my team needed ONE phone number for our contacts to call to reach an available ear. Giving our contacts the option to route their call directly to a specialist with their own extension came in handy.

Pros:

Loved the synced up logging feature of notes to the contact record in our Hubspot CRM. My team could complete a call/text/voicemail and the timestamp and notes from the correspondence were automatically added to the record. Helped keep us on the same page!

Cons:

I am not sure that there was a downside other than getting a few stubborn team members to adopt it. Perhaps there could be more video tutorials to make it easy to onboard slow-adopters.

Shout-out to the Kixie Team for Being an Integral Part of My Business!

Comments: Sign up for the trial to get a sense of how it works since it’s free for 7 days and takes two seconds to setup. Kixie integrates great with my CRM, saves me ton of time, helps keep me organized, and eliminates manual logging tasks. Like I said before, I can’t even remember what it feels like to make calls before using Kixie. I dial 100 customers a day to grow lead generation and create interest for our sales team. I constantly track my call reporting which keeps me focused on reaching the dial numbers and average call duration. This is huge in making me stay competitive with my team so I always reach my sales goals.

Pros:

forget what life before having Kixie felt like - almost the same way that I forgot what it felt like before I had a cellphone. I felt like writing a review for Kixie since I sometimes forget how impactful Kixie is to my phone sales efforts. Before Kixie, I had to manually dial 100’s of outbound sales calls. Without a Click-to-Call button right next to the phone numbers, I wasn't able to see which contacts were calling me from my CRM. I didn’t have Local Presence Dialing so my prospects saw my out-of-state number on outbound caller id and often wouldn’t pick up, and I couldn’t review my call recordings to numbers or names I had forgotten to write down. Since we have partnered, Kixie has kept on adding new features, though the pricing has stayed the same. For instance, the addition of SMS Messaging and voicemail drop functionality has been a huge benefit. Their customer service team is also phenomenal. When I call or send Kixie an email, a tech-savvy rep from the US answers my calls answers the phone or replies. They don’t have an outsourced service team and they actually care about my business which is hard to do for any size company.

Cons:

I would suggest for Kixie to add a real time performance leaderboard to show my team on a TV screen, and maybe a search feature in the dashboard for call history.

Kixie review

Comments: It has really been amazing and gives complete satisfation with respect voice clairty and connectivity.

Pros:

The call barging is smooth and the connectivity is really good with proper voice quality

Cons:

The cost is on higher side when we compare with go auto dial also skype.

Look no further - The best VOIP dialer is Kixie

Pros:

This product is easy to use, and integrates well with other software. Customers service is quick to respond when asked questions/for help.

Cons:

Occasionally there can be a 'lag' from the time of initiating a call, and when the call actually starts ringing.

Kixie is AWESOME!

Pros:

Kixie is the best VOIP platform I have ever used. It integrates incredibly well with salesforce (and many others), logging calls and other activities. The Voicemail Drop and Text Templates save people like me, who make 100+ calls a day, a ton of time writing or personalizing messaging to prospects. The "Connection Boost" feature is incredible, and at least doubles our connect rates. Furthermore, the app I downloaded on my personal cell allows me to monitor important texts or calls outside of working hours. 10/10 would recommend Kixie, especially for high output sales teams!

Cons:

About a year ago and earlier, there were minor issues with short outages. Kixie support was always fast to respond, and our entire org hasn't had any issues in the last year or so.

Amazing System

Comments: I use it daily it's great and I'm happy to have it. The SMS templates are great and efficient

Pros:

Everything. Caller ID, how it integrates with our CRM, the text messages, the SMS templates. the VM drop

Cons:

Sometimes there are glitches, but it happens with technology

Just as you'd expect

Comments: Overall, it works great and I'm probably spoiled now for other VOIP services.

Pros:

Kixie works just like it should. I use it every day with a seamless integration with Insightly CRM where I click to dial and it records the calls and files the calls away in Insightly records just where it should. It was really easy to set up the integration. And Kixie is very easy to set up, adjust, monitor its use, and add new users. You can easily set up the forward feature to your phone, customize your away greeting, and it emails you when you've missed a call with a link to hear the recorded message. Plus, they have very responsive customer service. Except because they are based in Pacific time, I sometimes have to wait a few hours in the morning before I hear from them, but they have always responded and helped with a real call (or email) from a live person. I'm actually much more impressed with Kixie than Insightly, but keep them both because of the seamless integration.

Cons:

Nothing that is of any significance. It really works well.