15 years helping Australian businesses
choose better software

What Is Slack?

Slack is your productivity platform.
Welcome to the command center of your workday. Discover a more flexible way to work with all your people, apps and partners in one space. Slack connects people with each other and with their tools and data. Equip teams to be their most efficient and productive—to save time, increase ROI and open up all kinds of opportunities. Slack isn’t just a tool for sending messages. It’s a place where work flows between all your teams, tools, customers and partners.

Who Uses Slack?

Our customers range from two-person startups to Fortune 100 corporations. In fact, 77% of the Fortune 100 uses Slack.

Slack Software - Slack channels
Slack Software - Slack search tools
Slack Software - Slack task creations
Slack Software - Slack video/audio calls
Slack Software - Slack mobile application

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Reviews of Slack

Average score

Overall
4.7
Ease of Use
4.6
Customer Service
4.4
Features
4.6
Value for Money
4.5

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Nelson
Nelson
Growth Marketing Specialist in Portugal
Verified LinkedIn User
Financial Services, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

The best chat for work

5.0 2 months ago New

Pros:

Slack is the best communication tool there. I work remotely so having a tool that can effectively allow us to communicate is very important and Slack has done a perfect job there. Besides communications, we can also have integrations with Hubspot, Airtable, PandaDoc, etc so we can receive important notifications when something important happens.

Cons:

Nothing to point out. Sometimes there are some bugs where I record a video or audio message and the audio is not there, it's missing. Which is a bit annoying since I have to do it again, but it only happens once in a while.

Lina
Principal Software Engineer in US
Information Technology & Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Great collaboration platform

5.0 4 weeks ago New

Comments: Slack seems to been the best collaboration currently available

Pros:

Simple to install, setup, and use for an organization of any size. They continue to enhance and improve. The search capability is very slick and the option to save a message for quick find later is great. Easy to organize channels and direct messages into groups. Has a lot of add ons which help integrate with other tools within a work environment. Great documentation and community support. Ease of management is a highly desired feature, which slack provides. Collaboration options like audio/video calls, file sharing, screen sharing, ability to select which screen/desktop to share, and group calls are amazing features which work really well

Cons:

Nothing that stands out other than occasional bugs which get addressed soon. Some apps send notifications even after they are muted.

Chaya
Chaya
Trainee Software Engineer in Sri Lanka
Verified LinkedIn User
Computer Software, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Slack – Managing projects optimally

3.0 5 years ago

Comments: Slack is a tool which can be used as a project management tool for managing projects and also it can be used for internal communication inside a project group or a company. Each project group can have its own channels inside the company workspace. Communication through private and public channels has made Slack more popular among the users.

Pros:

Slack can be considered as a project management tool. Slack provides both mobile version and desktop version applications where the mobile version is installed in the mobile phone so that whatever may be the situation user may not miss any important information about the project instantly. While the desktop version helps to transfer files of the working project easily while working on the project. Slack provides the facility to share the files, folders, audio and video clips, links. there are private and public channels in slack. Users can be added to these channels and if the users prefer they can have their own personal chats through slack. The emojis, stickers, GIF are also added In Slack to provide better user experience and attract the users with its familiar look to most of the social media or texting apps.

Cons:

In order to use Slack users need to have a proper network connection. Without proper network coverage, Slack won’t work. Sometimes messages won’t be delivered to the other side after a selected time(10 PM). Unless the user sets his or her state into active user won’t receive notifications after 10 pm. If the state is away then the messages sent after 10 pm won’t be delivered till the next morning. Because of this sometimes users may miss some important messages. It is both an advantage and a disadvantage too. There is no mechanism to know whether the receiver read the message or not once a message is sent. The sender has to wait until other messages come from the receiver acknowledging that the receiver read the message.

Sylvia
Web Designer/ Web Developer in Kenya
Information Technology & Services, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Great Platform for Internal Communication

5.0 3 months ago

Comments: Slack is a convenient workplace communication tool. It allows us to create different team channels where we share the details of a specific project. Slack sends real-time notifications to ensure no one misses important information. We usually use it for business communications and use other apps for personal chats and it meets our expectations.

Pros:

Slack is a versatile platform that allow convenient communication using text, audio, or video. It has an simple design which makes it easy for anyone to get started easily. Slack sends notifications quickly, ensuring you don't miss important files or communication. It is better for official communication than the regular apps we use on phones daily.

Cons:

I dislike too many emails notifying me what happened on Slack. The notifications may come in handy when you missed a lot but they could also bother you because they are rather too many. The mobile app seems too congested compared to the desktop access version.

Verified Reviewer
Verified LinkedIn User
E-Learning, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

I LOVE Threads and Apps. Slackbot is my new best friend

5.0 3 weeks ago New

Comments: Overall, absolutely love it. I have always been a preacher of adopting Slack at workplace

Pros:

I love the threads - they way collaborative messaging is arranged. Easy to manage and track in the future. I also love apps and slack bot to automate some stuff and communications

Cons:

I feel it is a bit pricey for smaller size teams.