CheckMarket

CheckMarket

by CheckMarket

Who Uses CheckMarket?

The CheckMarket survey platform is software that helps organizations gain actionable insights from customers, employees, citizens, users, attendees, etc.

What Is CheckMarket?

Enterprise survey software with users in 150 countries. Conduct insightful surveys and gain actionable feedback! Monitor customer experience (CX), employee experience (EX) and engagement. Close the loop with shareable reports, dashboards, alerts and follow-up tools. Integrate with Slack, Zendesk, API, CRM & more. Includes unlimited users and works in 47 languages.
Clients include L'Oreal, Toyota, Citibank, Q8, Heineken, Sony, Manpower, ...

CheckMarket Details

CheckMarket

https://www.checkmarket.com/

Founded 2002

CheckMarket Cost Overview

CheckMarket does not have a free version but does offer a free trial. CheckMarket paid version starts at USD 995.00.

Starting Price

USD 995.00

Pricing Details

From a one-time survey to yearly plans with millions of respondents.

Free Version

No

Free Trial

Yes

Deployment

Cloud, SaaS, Web

Training

Live Online

Webinars

Documentation

Support

24/7 (Live Rep)

Online

CheckMarket Features

360 Degree Feedback Software
Dashboard
Progress Tracking
Question Library
Rater Selection
Reporting/Analytics
Self Service Portal
Surveys & Feedback
Analytics
Customer Segmentation
Dashboard
Knowledge Management
Multi-Channel Data Collection
Negative Feedback Management
Predictive Analytics
Sentiment Analysis
Survey/Poll Management
Text Analysis
360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management
Benchmarking
Employee Recognition
Goal Management
Negative Feedback Management
Performance Management
Pulse Surveys
Benchmarking
Compensation Management
Data Management
Email / Online
Face-to-Face
Panel Management
Paper-Based
Phone-Based
Sample Management
Statistical Analysis
Survey Management
Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

CheckMarket Reviews

Showing 5 of 138 reviews

Overall
4.4/5
Ease of Use
4.3/5
Customer Service
4.9/5
Features
4.2/5
Value for Money
4.6/5
Toon R.
Communication and Event Coordinator
Management Consulting, 51-200 Employees
Used the Software for: 1+ year
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    4/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 23/01/2019

"GO team"

Comments: I use it internally & externally. It looks professional and it's efficient tool overall.

Pros: The customer service is the best thing about this product. Even if I don't understand something at once, I am only one call away from the solution. They are very friendly and really patient, even if I have the most stupid questions!

Cons: If I want send a mailing from CheckMarket to track the surveys, it might come in the spam inbox.

  • Reviewer Source 
  • Reviewed on 23/01/2019
Marc E.
Custoemr Experiecne Manager
Insurance, 501-1,000 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 27/11/2019

"The perfect solution for creating online surveys."

Comments: We now have a tool within the company that is used by multiple teams for all kind of projects: from large customer surveys and NPS surveys, to small internal projects as sending invites for events or polling our employees about their job. As the tool is easy to use and no training is needed, everyone can start creating surveys right away.

Pros: - 7/7 support with correct, helpful answers and tips & tricks. The response times are impressive
- A tool with lots of features, I cannot think of one that is missing.
- You can create and share custom dashboards and reports.
- You can set up closed loops for contacting dissatisfied customers.
- They have specific features for NPS surveys.
- Multilingual surveys are possible
- You can choose where in the world your data are stored.
- They offer additional services if you lack time or experience.
- The value for money is top.
- You can distribute surveys through multiple channels (including email, SMS, QRcode)
- Surveys and emails work great on mobile devices.
- The number of users is unlimited.

Cons: The reporting optiosn were limited but as they released a new version that allows you to create custom dashboards and reports with lots of features, I cannot fidn another 'con'.

  • Reviewer Source 
  • Reviewed on 27/11/2019
Henna E.
UX Research Specialist
Health, Wellness & Fitness, 51-200 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    4/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 02/04/2020

"Easy to use and great customer service (research team)"

Comments: Everything has worked as expected - great features, easy to use, easy to find guidance. The customer service of CheckMarket research team has really surprised me positively - They have always responded quickly to my e-mails (we bought some respondents for concept test) and helped me and spare no effort (Thank You [SENSITIVE CONTENT HIDDEN]!).

Pros: It's easy to use and has advanced features. The possibility to update contact lists with additional information was important for us. It's also very easy to find guidance from the webpage about how to use the software, that was also important for us. Pricing is based on number of respondents, not users, and it's very easy to add users - that works well for us. One important thing was also that you can buy respondents globally and full service if needed. These were the reasons we selected CheckMarket and it has been excellent choice!

Cons: I don't really have experienced anything negative yet.

  • Reviewer Source 
  • Reviewed on 02/04/2020
Loekie V.
Marketing Manager
Logistics & Supply Chain, 1,001-5,000 Employees
Used the Software for: 1+ year
  • Overall Rating
    3/5
  • Ease of Use
    4/5
  • Features & Functionality
    3/5
  • Customer Support
    5/5
  • Value for Money
    3/5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 08/08/2019

"Easy to use, good insights and good support"

Comments: We use it for internal and external surveys. I works good and is very flexible.

Pros: The system is flexible and easy to use and the support team is very helpfull

Cons: We still need extra tools for reporting, so the output is not always suitable for us and there are limits on the respondents, which is sometimes a problem for us

  • Reviewer Source 
  • Reviewed on 08/08/2019
Ngoc tho N.
Student
Education Management, Self Employed
Used the Software for: Free Trial
  • Overall Rating
    4/5
  • Ease of Use
    4/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    4/5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 04/03/2020

"First time user satisfaction"

Comments: I was able to customize my survey on a budget. In future projects, I'm willing to spend more if possible to explore other features.

Pros: The features offer rich opportunities to customizing a survey. The design can also be very neat, minimalist and prevent distractions.

Cons: The display logic was the most complicated feature for me that I will need more support on.

  • Reviewer Source 
  • Reviewed on 04/03/2020