What Is DispatchTrack?

Last mile logistics operations are often opaque, frustrating, and unpredictable---and these problems only get worse as you scale. As a modern shipper, you need a connected, streamlined solution that can handle as many trucks and orders as you can throw at it. You need fast, accurate routing for ever-changing delivery parameters. And you need real-time data flows to empower proactive customer service. DispatchTrack provides all this and more by way of a highly-scalable SaaS solution.

Who Uses DispatchTrack?

Furniture retailers, appliance retailers, 3PL, home delivery logistics companies, food and beverage distributors, building supply delivery, audio/video technicians, field service technicians etc.

Where can DispatchTrack be deployed?

Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile)

About the vendor

  • DispatchTrack
  • Located in Campbell, US
  • Founded in 2010
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Afghanistan, Albania, Algeria, American Samoa, Andorra and 224 others

Languages

English, Spanish

About the vendor

  • DispatchTrack
  • Located in Campbell, US
  • Founded in 2010
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Afghanistan, Albania, Algeria, American Samoa, Andorra and 224 others

Languages

English, Spanish

DispatchTrack videos and images

DispatchTrack Software - Scheduling & reservations
DispatchTrack Software - Route optimization
DispatchTrack Software - Proof of delivery
DispatchTrack Software - Analytics dashboard
View 5 more
DispatchTrack video
DispatchTrack Software - Scheduling & reservations
DispatchTrack Software - Route optimization
DispatchTrack Software - Proof of delivery
DispatchTrack Software - Analytics dashboard

Compare DispatchTrack pricing with similar products

DispatchTrack

N/A
Free Version
Free Trial
N/A
Free Version
Free Trial
N/A
Free Version
Free Trial
USD 650.00/month
Free Version
Free Trial

Features of DispatchTrack

  • Alerts/Notifications
  • Billing & Invoicing
  • Contact Database
  • Customer Management
  • Customer Portal
  • Delivery Tracking
  • Dispatch Management
  • Drag & Drop
  • Driver Management
  • Electronic Signature
  • Fuel Management
  • GPS
  • Live Driver Tracking
  • Mileage Tracking
  • Mobile Access
  • Mobile Signature Capture
  • Online Time Clock
  • Order Management
  • Payment Collection in the Field
  • Performance Metrics
  • Route Optimization
  • Routing
  • Scheduling
  • Service History
  • Two-Way Communication
  • Work Order Management

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Reviews of DispatchTrack

Average score

Overall
4.6 (10)
Ease of Use
4.4 (10)
Customer Service
4.3 (10)
Features
4.4 (10)
Value for Money
4.8 (10)

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
70%
4
20%
2
10%
Andre L.
Andre L.
Customer and Marketing Consultant in US
Verified LinkedIn User
Consumer Electronics, 10,000+ Employees
Used the Software for: 1-5 months
Reviewer Source

Stay on-time with this software

5.0 3 years ago

Comments: Saving customers time by staying on track and delivering updates along the way. Saving businesses money by not wasting delivery drivers time or gas

Pros:

Listen the customer communication feature is awesome. Schedule appointments with ease, give customers a delivery ETA the day off, lastly have the customer confirm the scheduled delivery now that is full circle awesomeness.

Cons:

I haven't run into problematic issues while implementing or using this software

Ron D.
Distribution Manager in
Furniture, 201-500 Employees
Used the Software for: 2+ years
Reviewer Source
Source: SoftwareAdvice

5 Years using Dispatch Track

5.0 5 years ago

Comments: This is the best tool out there to integrate your systems into for optimal distribution management. Their Product Teams are perpetually improving and reacting to customers' needs. Most importantly, DT keeps me informed 24/7 on all my devices.

Pros:

DT has steadily kept their capabilities up with Google Maps offerings making routing and tracking...fast, accurate, and intuitive. Manipulating routes and stops is easily done. Customizing drop down selections forever match your particular elements. They steadily offer new reports rendering valuable feedback on delivery performance. DT is FAST.

Cons:

I would like to see a training manual for each level user. If there is a DT newsletter, I'm unaware of it.

David V.
Owner in US
Logistics & Supply Chain
Used the Software for: 1+ year
Reviewer Source
Source: SoftwareAdvice

Best dispatching for final mile delivery, does have room for improveme

2.5 6 years ago

Pros:

The ability to route and call customers makes for easy scheduling.

Cons:

sometimes it hard to a clear picture on when improvements will be made.

Susan E.
Director of Sales and Marketing in US
Furniture, 11-50 Employees
Used the Software for: 2+ years
Reviewer Source

Saves resources and aids with accountability.

5.0 2 years ago

Comments: Increased efficiency, less overtime, less fuel used. We know where our truck is at all times. We were able to provide proof that our truck did not cause damage to a building because of the GPS feature.

Pros:

We use this to route our delivery truck each morning. We have been able to make more deliveries and use less fuel and labor because of the increased efficiency.

Cons:

Some initial bugs with the ipad interface. Works best on non-apple products.

Zev G.
Manager in US
Retail, 51-200 Employees
Used the Software for: 2+ years
Reviewer Source

We use the general portal and individual portals for different delivery companies

5.0 12 months ago

Comments: We use it to track the dozens of different deliveries handled by several different delivery teams who utilize DT

Pros:

The ability to track ongoing deliveries and the route. The upload of pictures and receiving the signed PODs.

Cons:

I didn't like that the disclaimer doesn't seem to be auto enabled. Printing PODs also don't seem to have the headers of each delivery company in the 360 version. However these are minor issues and can be resolved