CiiRUS

CiiRUS

by CiiRUS

Who Uses CiiRUS?

Vacation Rental Home Managers, Vacation Rental Home Owners, Property Managers, Holiday Parks, Management Rights Companies, Motels, BNBs, Inns, Resorts, Travel Agents, Listing Services.

What Is CiiRUS?

CiiRUS is a full vacation rental software suite ideally suited for companies with at least 10 properties. Our software is fully equipped with website design, online booking, CRM, booking channel services, property management tools and more to help you grow your business!

Vendors, House Keepers and Staff can access CiiRUS via their own dedicated platforms keeping you up-to-date 24/7.

Your Home Owners will always be kept in the loop with their own online portal.

CiiRUS Details

CiiRUS

http://ciirus.com

Founded 2008

CiiRUS Cost Overview

CiiRUS does not have a free version but does offer a free trial.

Free Version

No

Free Trial

Yes

Deployment

Cloud, SaaS, Web

Mobile - iOS Native

Mobile - Android Native

Training

In Person

Live Online

Webinars

Documentation

Support

24/7 (Live Rep)

Business Hours

Online

CiiRUS Features

Hospitality Property Management Software
Built-in Accounting
CRM
Catering
Employee Management
Extended Stay
For Vacation Rentals
GDS/OTA Integration
Loyalty Program
Maintenance Management
Marketing Automation
Multi-Property
Online Booking
Point of Sale (POS)
Single Property
Activities Booking
Booking Notes
CRM
Customer Support
Group Reservations
Promotions Management
Rate Management
Room Booking Management
Third Party Booking
Accounting
Commission Management
Contract Management
Lead Management
Maintenance Management
Owner Management
Property Management
Sales Tracking
Tour Management
Commission Management
Contact Management
Guest Communications
Guest Experience Management
Housekeeping Management
Lead Management
Owner Statements
Payment Processing
Reservations Management
Vendor Management
Work Order Management

CiiRUS Reviews

Showing 5 of 53 reviews

Overall
4.5/5
Ease of Use
4.2/5
Customer Service
4.4/5
Features
4.3/5
Value for Money
4.3/5
Verified Reviewer
OWNER
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    4/5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 25/07/2018

"Ciirus has helped me jump start my business"

Comments: Helped get a head start on my business

Pros: Customer Service is great, quick, and very helpful. Software is easy to navigate and use. Easy to find homes, add homes, features, descriptions, etc...

Cons: You need to pay or contact support for certain access. A little expensive when you have a lot of properties but they have options you can work with.

  • Reviewer Source 
  • Reviewed on 25/07/2018
Kerry N.
President
Real Estate, 2-10 Employees
Used the Software for: 6-12 months
  • Overall Rating
    4/5
  • Ease of Use
    4/5
  • Features & Functionality
    4/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 19/10/2019

"CiiRUS software makes vacation property management way easier!"

Pros: The CiiRUS team is always working to improve their product

Cons: Reports functionality needs to be easier to customize

  • Reviewer Source 
  • Reviewed on 19/10/2019
Guillermo R.
Director
Hospitality, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    1/5
  • Ease of Use
    1/5
  • Features & Functionality
    1/5
  • Customer Support
    1/5
  • Value for Money
    1/5
  • Likelihood to Recommend
    0/10
  • Reviewer Source 
  • Reviewed on 27/04/2020

"worst software I’ve ever use! Read my review"

Comments: The experience was extremely bad. I selected Ciirus to make my company grow and instead of making it grow Ciirus made lost U$ [SENSITIVE CONTENT HIDDEN]! As I said to them, problems can occur and I didn’t request them the money I lost for connectivity but I was hoping they fix the problems. They never contacted me to fix the problem. Once they contacted me was when I requested a deduction on the monthly payment for coronavirus they contacted me to offer Love rentals . They said with that I was going to increase my sales .. hahahaha how funny! I don’t know if they live in planet earth or what but we had 100% cancellations! When I requested a discount on the monthly payment was because other softwares are giving between from 1-3 months free payments to keep their clients !

Pros: We’ve selected ciirus because once we start using it there were not too many softwares in the market as they are right now . Big mistake! Now looking other softwares I don’t see any pros ..

Cons: DON’T USE CIIRUS! Once we started with Ciirus they first told us that it was cloud based and it was not MAC friendly, we had to download an app where we could use it that way but it failed every day. Now they did a new version but it is bad. Then, when we signed up they told us they were working with new channels to connect ( Booking.com will be ready soon they said.. probably in just 1 or 2 months hahaha .. you know what? It passed 3 years and they still don’t have connectivity 2 ways with Booking.com, if they say they have don’t believe them ! They work with channel manager where you can connect thought them but there are always errors. we lost more than U$ [SENSITIVE CONTENT HIDDEN] for that and they never took any responsibility. Ciirus said it was the channel manager error and the channel manager said it was a ciirus error ..unbeleivable! Search for a software that has direct connectivity with main channels ( Airbnb, booking.com, expedia , homeaway) .
Ciirus has connectivity with Airbnb but they charge you 1% of confirmed bookings ( other softwares don’t charge anything) .
The software it is not friendly at all. Customer service it is really bad. It doesn’t have Unified inbox for the different channels ( if they say they have don’t believe them because they don’t have direct connectivity ) . The accounting side it is very poor, you can’t make a properly owner statement as it should be. Reports are very poor. I don’t even know why I’ve been using this software this long time!

  • Reviewer Source 
  • Reviewed on 27/04/2020
Amanda N.
Founder
Leisure, Travel & Tourism, 2-10 Employees
Used the Software for: 1+ year
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 06/03/2020

"Easy to use & great customer support"

Comments: We have increased our portfolio of homes and sales revenue by using the Ciirus software

Pros: Really easy to use. Very simple and straightforward when producing owner statements. The support from the Ciirus team is first class. Very friendly and approachable. Also with Ciirus you have the added bonus of working with Love Rentals and they work very hard to get you good bookings. We are very happy with Ciirus.

Cons: It would be good if we could store documents related to the owner and have an email too build within Ciirus.

  • Reviewer Source 
  • Reviewed on 06/03/2020
Natasha F.
Property Manager
Leisure, Travel & Tourism, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    4/5
  • Features & Functionality
    4/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 04/10/2019

"Property Manger User of CiiRUS Vacation Software"

Pros: 1. Ciirus Customers Services are very helpful and this Vacation Rental Software has many capabilities for companies big and small
2. It great that the system can integrate with Channel Operators, so you can manage all your bookings in one place
3. The Mobile App is wonderful for Managers on the go
4. Ciirus has made many improvements since I started using it in 2017 and the support team continue to work with managers asking for their input, so thank you!

Cons: 1. The desktop version is not very user friendly for Property managers on the go as trying to access it on your phone while out on the field to add and edit bookings or add costs to a work orders is a task...I can do it on my Iphone but its not very easy so adding that feature to the mobile app would be a great addition to the mobile app
2. Ciirus does not integrate with my online Quickbooks, you must have the QB Desktop version which is another licence
3. The Owner Statements can be a bit confusing when there are lots of entries to the Owner
4. I think a 3 day training course in learning how to fully utilize everything Ciirus has to offer to small businesses like myself would be very useful and I would pay money to attend this course if it was offered. I think if i learned how to properly use Ciirus I would save lots of time trying to figure where i am financially with my business, as i have to input manually everything onto Quick books, so double work

Vendor Response

by CiiRUS on 10/10/2019

Hi Natasha,

We really appreciate your kind feedback. All of us here value the partnership we have together and thank you for your loyal business. If you are not already using it, we recently launched a major update to the software, meaning that all the functionality is now available in your web browser from any device, so you no longer need to use the old mobile app, which does miss some of these features. I hope you'll check it out! Also, great news, we have just added an integration with QuickBooks online, and it should be going live in a matter of days. Please contact us to set that up. It's included in the all-in-one subscription you already have. Lastly, it would be our pleasure to host you for training. We love meeting with our customers and host training daily, online and in person. Please email [email protected] to set up a multi-day session as you requested. We can't wait!

Kind regards,
The CiiRUS Team.

  • Reviewer Source 
  • Reviewed on 04/10/2019