15 years helping Australian businesses
choose better software
Paycor
What Is Paycor?
Paycor empowers leaders to modernize every aspect of people management so they can focus on what really matters: building winning teams. The unified HCM solution ensures employee data is in one place, so you’ll never have to switch platforms, access multiple systems or re-key information. Automate tedious work, mitigate compliance risk, drive efficiencies, empower employees to control their own financial health and gain a deeper understanding of your business with robust analytics and insights.
Who Uses Paycor?
More than 29,000 medium-sized and small businesses trust Paycor to help them manage and develop employees and run their business.
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Reviews of Paycor
Managing payroll with ease.
Comments: The ability for employees to manage their own information and request time off through the system is great, it also promotes autonomy and reduces administrative burden.
Pros:
I really like the ability to generate customizable reports and being able to get deep analytics is incredibly helpful for making data-driven decisions.
Cons:
Well during times of high demand, I have noticed that the platform can slow down which is frustrating when trying to complete payroll tasks under strict deadlines.
Paycor Response
3 weeks ago
Thank you for your feedback. We're glad to hear that you find Paycor helpful for managing payroll and appreciate your positive comments about the ability to generate customizable reports and access deep analytics. We apologize for any frustration caused by the platform slowing down during times of high demand. We understand the importance of meeting strict deadlines and will work to improve the performance of our system to ensure a smoother experience. Your input is valuable to us and we appreciate your business.
Alternatives Considered:
Robust but not without glitches
Comments: Overall, positive enough that I am launching it again with my new employer.
Pros:
Eliminating paper, confusing, automating many process like evals and attendance points, ample training, surveys and analytics, the list goes on.
Cons:
Customer service can be lacking, don't trust what sales tells you unless it's in your contract, if you elect the ODP feature be aware there have been complete fiascos with the provider bank. Launch had myriad errors in each EE file which required a week of all hands to audit and correct.
Paycor Response
last month
Thank you for your feedback on Paycor. We appreciate your positive comments about the robust features and automation capabilities of our software. We apologize for any issues you experienced with customer service and the ODP feature. We value your feedback and will use it to improve our services. We are glad to hear that you are choosing Paycor again with your new employer.
Paycor - Great for Small, Not-So-Great for Any Other Size
Comments: Very poor. Implementation was difficult and the staff was not helpful (keep in mind this was late 2021). Paycor was short-staffed and needing to hire new faces at a rapid rate. The implementation reps did the job as quickly as possible and were then very eager to end their engagement and have you submit problems to their general support line. Their customer support model is dated, they are consistently adding updates to the platform without proper communications, and they continue to expand their scope into new product areas (i.e. possible future compensation benchmarking data offerings) rather than develop/enhance the products they currently have. Would not recommend. Red flags all over if you are a company with 100+ employees or more. Look elsewhere.
Pros:
Visually, the system is very easy to use and navigate. This is great for employees who are not in the system day-to-day. Better than UltiPro or comparable systems.
Cons:
Everything else. Customer service is horrendous; their model is based on reaching out to their general support line or live chat for direct assistance, but it's a 50/50 shot as to whether you get someone knowledgeable, or whether you get someone who needs knowledge FROM YOU. Also, the live chat does not support all products Paycor offers (i.e. benefits advisor aka bswift), so that will not be a place you can rely on.Paycor has a pattern of going out, acquiring products, and 'loosely' integrating them, so if you want/need barebones add-ons for little additional expense, this is the option for you. Don't expect the systems to 'talk' to each other outside of providing name, email, department, job title, and little else. Perfect examples of these are the ATS (formerly Newton Software), the learning management system (Litmos), the benefits platform (bswift), and the talent management tool (7geese). If you have to choose Paycor, I'd suggest NOT taking these additional platforms and integrating outside vendors to Paycor via API/SFTP. Paycor has an open API platform, so if you can find an engineering resource to help you set up those feeds, you will be good to go.Last thing: Paycor DOES NOT support equity or bonus-type reporting fields in the system. You can add a 'custom field', but that field will not reflect history or changes as they occur. Bonus and equity data can be imported into the payroll paygrid directly, but don't expect those standard fields in the Paycor system.
Paycor Response
last month
We appreciate your detailed feedback on Paycor, and we apologize for any negative experiences you've had. While we're glad to hear that you find the system visually easy to use and navigate, we understand that you have concerns about customer service and integration of additional platforms. We're continuously working to improve our support and communication processes, and we appreciate your feedback on the need for better integration and reporting capabilities. We apologize for any difficulties you encountered during implementation, and we're committed to addressing these issues. If you have any further suggestions or concerns, please don't hesitate to reach out to us.
Having a payroll hub like Paycor is great
Comments: Having a one location to handle all of my payroll needs is fantastic. Paycor has been very attentive to our requests and recommendations. When compared to our old system, Paycor is night and day.
Pros:
Paycor allows me to do almost all I need to in human resources, from distributing and collecting performance reviews to processing payroll and generating reports and analytics, managing ACA requirements, keeping tabs on assets, onboarding new hires, and completing tax paperwork. Having such a comprehensive tool at HR's disposal greatly facilitates their work, freeing them from time-consuming administrative duties.
Cons:
Everything about Paycor is great for me. The system's built-in help manuals are one place for enhancement. Sometimes they are hard to find, and other times they aren't really a step-by-step instruction.
Paycor Response
4 months ago
Thank you for your thoughtful review of Paycor. We're thrilled that our platform has streamlined your HR process and that you appreciate the comprehensive features. We acknowledge your feedback regarding the built-in help manuals, and we're working on enhancements to make them more user-friendly. Your satisfaction is our priority, and we're glad Paycor has proven to be a valuable tool for your needs.
Paycor is a Fantastic Payroll System - and More!
Comments: My overall experience with Paycor has been very positive. We switched from another platform that seemed outdated and not nearly as user-friendly,
Pros:
Paycor allows me to be self-sufficient in all things related to payroll. At a moment's notice I can look up and see exactly how much time I've used, and what remains. I can easily request time off and the request is sent directly to my supervisor. It just makes life easier! It is reliable and efficient.
Cons:
I really don't have any complaints at all about Paycor. It requires some learning as all software products or platforms do - but it was pretty straightforward and simple. And that's saying a lot coming from someone who is not tech savvy at all!!
Paycor Response
3 weeks ago
Thank you for your fantastic review of Paycor! We're thrilled to hear that our payroll system has made your life easier and that you find it reliable and efficient. We appreciate your positive comments about the self-sufficiency it provides, such as easily tracking your time and requesting time off. We understand that learning any new software can take some time, but we're glad to hear that Paycor was straightforward and simple for you, even as someone who is not tech-savvy. We're honored that you chose Paycor over ADP Workforce Now and we believe that our ease of use, reporting capabilities, and cost-effectiveness played a role in your decision. Thank you for your feedback and for being a valued Paycor user!
