--- description: Learn more about Hardware Asset Management price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Hardware Asset Management Cost & Reviews - Capterra Australia 2026 --- Breadcrumb: [Home](/) > [IT Asset Management Software](/directory/30077/it-asset-management/software) > [Hardware Asset Management](/software/133399/asset-management-servicenow) # Hardware Asset Management Canonical: https://www.capterra.com.au/software/133399/asset-management-servicenow Page: 1 / 3\ Next: [Next page](https://www.capterra.com.au/software/133399/asset-management-servicenow?page=2) > Optimize hardware, software, and cloud costs while reducing risk. > > Verdict: Rated **4.3/5** by 32 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Hardware Asset Management? Run ITAM where you plan, service, and operate IT—on one platform, one data model, one architecture. Automate asset workflow with Now Platform® capabilities. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 32 Reviews | | Ease of Use | 3.8/5 | Based on overall reviews | | Customer Support | 4.2/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: ServiceNow - **Location**: Santa Clara, US - **Founded**: 2012 ## Commercial Context - **Pricing model**: Per Feature - **Pricing Details**: Contact ServiceNow for pricing details. - **Target Audience**: 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Argentina, Armenia, Australia, Austria, Azerbaijan, Bahrain, Bangladesh, Belarus, Belgium, Benin, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana and 173 more ## Features - Asset Tracking - Audit Management - Compliance Tracking - Inventory Management ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [IT Asset Management Software](https://www.capterra.com.au/directory/30077/it-asset-management/software) ## Related Categories - [IT Asset Management Software](https://www.capterra.com.au/directory/30077/it-asset-management/software) - [Fixed Asset Management Software](https://www.capterra.com.au/directory/10026/fixed-asset-management/software) ## Alternatives 1. [Iru](https://www.capterra.com.au/software/181954/Iru) — 4.9/5 (477 reviews) 2. [Wasp Asset](https://www.capterra.com.au/software/80853/assetcloud) — 4.5/5 (376 reviews) 3. [ACMP Suite](https://www.capterra.com.au/software/175522/acmp-inventory) — 4.5/5 (173 reviews) 4. [BlueTally](https://www.capterra.com.au/software/1022846/bluetally) — 4.6/5 (80 reviews) 5. [IT Glue](https://www.capterra.com.au/software/170401/itglue) — 4.6/5 (331 reviews) ## Reviews ### "Very Useful But Be Cautious" — 3.0/5 > **Ryan** | *8 March 2019* | Religious Institutions | Recommendation rating: 7.0/10 > > **Pros**: ServiceNow Asset Management is very powerful and highly customizable and is well suited to handle complex configuration management and business configuration scenarios and with a decent developer can be integrated into pretty much any other system. It's useful for streamlining business processes such as bridging the notification and response gap between support centers, business managers and technical professionals (application administrators, system administrators, engineers etc.). It also has great reporting and dashboarding support in and out of the user interface and can even be leveraged to drive internal and external compliance programs. > > **Cons**: ServiceNow doesn't seem to scale really well from a performance standpoint and the user interface is quite clunky when it comes to load notification. It's not uncommon to click on a link and think that nothing is happening because there are no visual indicators that it's loading. It's only after the request has been running for 15-20 seconds that a toaster pops down indicating that the transaction hasn't completed. All of our users complain about this. Generally speaking, it can be very slow at times. It doesn't take a whole lot before the navigation pane becomes VERY convoluted, making it overwhelming to look at. Filtering down options while typing and using the favorites feature helps alleviate this struggle but overall , the navigation is essentially nothing but a giant list of links. Navigation between screens, grids and custom dashboards can get very disconnected. Especially if you have a grid open in one browser tab and open multiple records in other tabs. The browser session gets REALLY messed up when you do things like that and most of the time you end up having to close all but one tab and go back to the beginning. This may be more of a caution than a con but it's wise to limit the scope of what you want to accomplish with Service Now because this solution can easily grow into something that you couldn't get away from. Break up your business solutions to stay agile. > > Overall we've had a positive experience with ServiceNow in our organization. Obviously I've outlined a fair number of cons but most software that's designed to service an enterprise has challenges. It's a powerful solution and should be used deliberately and with some level of caution lest you over commit. ----- ### "ServiceNow: a Realtime Service Management tool" — 4.0/5 > **Athena Ordona** | *27 February 2019* | Retail | Recommendation rating: 8.0/10 > > **Pros**: Asking for a service request or an incident for a tool at work is made hassle-free with ServiceNow. As soon as you hit send, a copy of the service request or incident report will be sent to your email within seconds which also means that it queues up your request practically in real-time. The interface is very user-friendly and it has description of the info it needs to be able to fulfil a service request or report an incident, so no prior training is needed to be able to utilize the tool. > > **Cons**: Though the interface is user-friendly, the report that gets generated is less user-friendly. It's archaic and not as appealing to the eyes because of the placement of items (super close together and with no line breaks) which makes it hard to read the summary/report. This is mostly apparent in the comments section of the intake requests where the space is very little, making the words very difficult to understand. > > ServiceNow makes case management very efficient and organized. For users reporting incidents, the tool allows one to not only see the actual incident report, but also see its actual progress as it goes through the different stages of incident resolution. For teams submitting access requests through the app, it also makes submission quick and standardized. It also generates emails that would give a summary of the issue, making it easier for both the user and the management to keep track of all the issues/incidents reported as well as access requests made for record-keeping. ----- ### "I've been using ServiceNow daily for almost 5 years and it is indispensable in my organization." — 5.0/5 > **George** | *10 July 2018* | Food & Beverages | Recommendation rating: 10.0/10 > > **Pros**: I love that I am able to track the entire lifecycle of my IT assets in ServiceNow and keep track of the users that they are assigned to. It all ties back into our User database that is from our Active Directory structure. I am able to, at a glance, see all of the IT assets in our company (more than 15,000) and see where they are and to whom they are assigned. The search and filtering functions are also very powerful, and have improved with each iteration of the software. > > **Cons**: If I could name one thing I like the least about ServiceNow's asset management module, it would be the ease with which an asset can be overwritten accidentally. If a novice is using it, they can overwrite an asset, if they have a "write" role in the system. It is important to have proper training for anyone that will be able to create and edit assets. > > I am able to run a large company's (15,000+ employees) entire hardware asset management program using ServiceNow asset management. ----- ### "Great product better than share point" — 5.0/5 > **Verified Reviewer** | *12 February 2019* | Financial Services | Recommendation rating: 8.0/10 > > **Pros**: this product is great for managing project work flow and so much better than share point. It is easy to use, user friendly interface, you can keep track of the project based on date, time and all attachments are easy to see, you can also easily to see comment and reply back on the same platform. effective, efficient. > > **Cons**: I wish I can look at the attachment based on date modified descending so I can see the latest file rather than go through and clicking each attachment one by one. > > Our company happy to use ServiceNow and gladly moving forward from share point. It is effective, efficient, easy to use, user friendly, and performs well, hardly any bug we experience. overall, the best\! ----- ### "Very useful tool" — 5.0/5 > **Adam** | *16 August 2019* | Food & Beverages | Recommendation rating: 10.0/10 > > **Pros**: Easy to use, Does a great job on tracking our assets in our environment, SNow admins are able to customize the UI for better use in our environment. The ability to draw reports based on customized information that is requested from us. > > **Cons**: Software performs as expected, no complaints > > This tool works very well in our environment, especially for prepping for Asset Audit in our company. Tool works flawlessly and as expected. ----- Page: 1 / 3\ Next: [Next page](https://www.capterra.com.au/software/133399/asset-management-servicenow?page=2) ## Links - [View on Capterra](https://www.capterra.com.au/software/133399/asset-management-servicenow) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data