Who Uses This Software?

- Property Managers - Landlords and property owners - Letting Agents - Property Developers - Accountants - Fund/ Asset Managers

Average Ratings

76 reviews
  • Overall 4.5 / 5
  • Ease of Use 4.5 / 5
  • Customer Service 4.5 / 5
  • Features 4.5 / 5
  • Value for Money 4.5 / 5

Product Details

  • Free Version No
  • Free Trial No
  • Deployment Cloud, SaaS, Web
    Mobile - iOS Native
    Mobile - Android Native
  • Training Live Online
    Webinars
    Documentation
  • Support 24/7 (Live Rep)
    Online

Vendor Details

  • Re-Leased Software Company
  • http://re-leased.com/
  • Founded 2012

About Re-Leased

Re-Leased property software is a complete cloud-based property management software solution, designed for landlords and property managers of both residential and commercial property. Re-Leased are winners of Xero's Emerging Add-On of the Year award.

Re-Leased can be used with commercial and residential property, so you can run a varied property portfolio with a single application.

Re-Leased Features

  • Brand Management
  • CRM
  • Cash Flow Analysis
  • Critical Date Alerts
  • Deal Management
  • For Appraisers
  • For Brokers
  • For Investors
  • For Property Managers
  • Portfolio Management
  • Strategic Planning
  • Billing & Invoicing
  • Commercial Properties
  • Contact Management
  • Credit Check
  • Expense Management
  • Insurance Management
  • Landlord Database
  • Late Fee Calculation
  • Lease Management
  • Maintenance Management
  • Owner Portal
  • Payment Processing
  • Portfolio Management
  • Rent Tracking
  • Residential Properties
  • Tax Management
  • Tenant Database
  • Tenant Portal
  • Vacancy Tracking
  • Website Management
  • Credit Check
  • Online Payments
  • Tax Management
  • Tenant Management
  • Tenant Portal
  • Vacancy Management
  • Website Management

Re-Leased Most Helpful Reviews

I love the look and feel of the sofware - right down to the reports generated

Reviewed on 29/06/2017
Cassandra P.
Self-emplyed. Property Manager
Real Estate, Self Employed
Used the Software for: 1+ year
Reviewer Source 
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Confidence

Pros: Calendar based and cloud based system. Good looking owner statements that are easy to read Owner portal "Idiot -proof" ease of use . Pro-active and approachable trainer and development team

Cons: Would be great if the calendar integrated with outlook calendar . I was let down recently at tribunal by not being able to verify that an email went to a specific tenant email address - I'm relieved that these changes were made on the recent software upgrade. Tenancy letters are printed in a tiny font and not a very professional layout Would be great if documents and letters are linked to property rather than tenancies so that we can also generate owner letters using the merge fields Its good to now have KPI information - but I'd also like a vacancy period information set to each property and then captured for all propeties on the rent -roll. It's very asuring to tell an owner - Ive managed your property for X number of years and we've had a (nomininal ) vacancy average of X number of days ( I had this with Rent Master and was able to tell a customer that over 10 yrs the vacancy period averaged at 3 days over that time!) Its a really good KPI and marketing tool to promote a PM buiness for the entire rent -roll

Vendor Response

by Re-Leased Software Company on 30/06/2017

Thanks for the review Cassandra! It's great to hear feedback that our training team are able to provide a top-level service. In regards to your comments on documents and letters; we are looking to develop and build on our communication and document functionality in the near future and we will let you know when this happens! We appreciate your suggestions and will definitely use your feedback.

Overall a very good system to use.

Reviewed on 23/06/2017
Wilma H.
Assets Manager
Used the Software for: 6-12 months
Reviewer Source 
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like that it automatically produces Rent Invoices. So no need to worry about missing deadline dates.
I like the ability to send arrears letters etc.
Good Maintenance Hub and Works Ordering is simple and very effective.
Great that you can keep as much information in the Notes and Document folders. This is a vast improvement on our previous system.
I like how you can upload documents like photos etc. and store them against the properties.

Cons: The Reports do not quite match those of our previous system.
As I was not the originator, the system does not allow me to do certain tasks and this is frustrating.
It's a bit fiddly when the start date does not match the rental dates. It automatically selects the start date to create the invoices and we use either 1st to last of month or Scottish Quarter Dates.

Vendor Response

by Re-Leased Software Company on 27/06/2017

Hi Wilma,

Thank you for your feedback. I¿m glad you are enjoying the system and taking advantage of the unique property management functions and the unlimited photo and document storage Re-Leased provides.

I¿m happy to hear you can completely rely on the automated invoice generation system and maintenance hub for day to day work orders and task management.

Whilst Re-Leased provides over 30 instant reports ranging from property, finance, budget, tenant and maintenance, we are always looking to improve and would love to hear your suggestions on how we can optimise our one click analytics.

Re-Leased has advanced user permissions which you, as the account owner can control. You can also fully customise your rent dates and frequencies as well as adjust user permissions, so I¿ll be in contact with you directly to guide you through all of this.

Thanks again,
Doug

Excellent value for money and has improved our admin efficiency massively

Reviewed on 08/08/2017
Daniel M.
Accounts Manager
Commercial Real Estate, 13-50 Employees
Used the Software for: 6-12 months
Reviewer Source 
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: The ability to automate our invoicing was a big reason as to why we went ahead with this software package. Also to be able to use the cloud storage to store all the property documents and maintenance logs was another major plus for us when deciding on systems.

Pros: The initial setup team were very helpful, understood our needs and requirements via 'data calls' where we would explain how our business works and they would then assist with the implementation of the data. Very easy to find your way around the system, streamlined and effective. The breakdown of sections make it very easy to find specific information and file accordingly. Automatic rent invoices, with the ability to add future rents is very helpful. Invoices can be emailed automatically to tenants as well, reducing the amount of admin workload.

Cons: It is frustrating that you cannot merge multiple properties into a single tenancy. With our park we have large tenants who occupy up to 3 properties on one lease agreement, however the system doesn't allow such a thing and you must create multiple tenancies that do not link to each other.

Vendor Response

by Re-Leased Software Company on 09/08/2017

Hi Daniel,

Thank you so much for taking the time to review our product, your feedback is really appreciated.

It is great that you find Re-Leased a streamlined and effective tool for your property management operations by taking advantage of its many automated features.

Thank you for your suggestion about allowing one tenancy to occupy multiple properties. This would be very useful for clients with similar portfolios to yours also, I have passed these comments over to our development team.

Thank you again

professional, efficient and good extensive training by the staff on how to use it.

Reviewed on 21/11/2017
Janine S.
lettings manager
Real Estate, 2-10 Employees
Used the Software for: 1+ year
Reviewer Source 
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: The ability to manage our portfolio in an efficient way, in particular the landlord paymetns and statements, lots of our landlords have commented on the way they recieve their statements and how easy they are to read and understand.

Pros: I've worked with 3 software management systems in the past and each of them had their own unique way. I find with Re-leased that it guides you through the day and you cant really make any mistakes (well I can but then that's me and not re-leased) I tells you everything you need to know for the day and what is coming up in the next few days, I partially like the list for the day which comes up on my email each morning. Overall it really works for me. It's really easy to use and if we do need any further help the team in re-leased are just an email away. They are really knowledgeable people and always happy to help with any questions ( even silly ones which generally come from me!)

Cons: I find the banking side confusing but I think this is my ignorance and not re-leased. Apart from this there isn't really nothing I do not like about it.

Vendor Response

by Re-Leased Software Company on 22/11/2017

Hi Janine,

Thank you! This feedback is very in-depth and useful for our team. The daily todo list are a great feature once set up. I would also recommend using the Calendar integration to pull these tasks across to your Outlook/Google/Office365 calendar. I will call you to go through this process.

Thank you Janine

Re-leased is easy to use with excellent customer backup if you have any queries.

Reviewed on 24/09/2017
Lisa H.
Director
Hospital & Health Care, 51-200 Employees
Used the Software for: 6-12 months
Reviewer Source 
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Streamlining business processes, creating productivity gains in the housing team and reducing time spent with accounting

Pros: I like the ability to be able to search by tenant or by property and I like that you can get to the information you're looking for several different ways. I also like the interoperability with Xero which makes our rent collection and accounting processes much more streamlined.
The reporting function is useful but could do with some enhancements to save us time when reporting to the Board
The software is intuitive and easy to use - very user friendly.
Customer service has also been excellent and very interactive.

Cons: There are two main developments which would improve the software: 1) the ability to interrogate the system in relation to voids on each property and then to report on this in an aggregated way. It would be really useful to know the number of days of voids for each property and to attach a monetary value to this. Equally it would be helpful to be able to collate this information to get a sense of voids across the whole portfolio.
2) The ability to create an easily understood tenant statement which could be distributed to tenants and which separates out payments from housing benefit and payments directly from the tenant. This would also mean separating out payments when they are entered in, which would be helpful in terms of our accounting processes.

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