--- description: Learn more about Act! price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Act! Cost & Reviews - Capterra Australia 2026 --- Breadcrumb: [Home](/) > [CRM Software](/directory/2/customer-relationship-management/software) > [Act\!](/software/133171/act) # Act\! Canonical: https://www.capterra.com.au/software/133171/act Page: 1 / 36\ Next: [Next page](https://www.capterra.com.au/software/133171/act?page=2) > Act\! Advantage is an all-in-one, full front-office CRM solution that unites sales, marketing, and customer management. > > Verdict: Rated **3.9/5** by 857 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Act\!? Act\! Advantage is a front-office CRM solution that unites sales, marketing, and customer management in one affordable platform to help you stay organized, and turn relationships into results. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.9/5** | 857 Reviews | | Ease of Use | 3.9/5 | Based on overall reviews | | Customer Support | 3.6/5 | Based on overall reviews | | Value for Money | 3.8/5 | Based on overall reviews | | Features | 3.9/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Act\! - **Location**: St. Petersburg, US - **Founded**: 1987 ## Commercial Context - **Starting Price**: USD 30.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Act\! offers both cloud-based and on-premises CRM, email marketing and marketing automation solutions, designed for individuals and small to medium-sized businesses (SMBs). - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Dutch, English, French, German - **Available Countries**: France, Germany, United Kingdom, United States ## Features - Activity Dashboard - Alerts/Notifications - Appointment Scheduling - Batch Processing - CRM - Calendar Management - Calendar/Reminder System - Campaign Analytics - Campaign Management - Collaboration Tools - Commenting/Notes - Contact Database - Contact Management - Customer Database - Customizable Fields - Customizable Reports - Data Security - Document Storage - Drip Campaigns - Email Management - Email Marketing - For Insurance Industry - Insurance Management - Interaction Tracking - Landing Pages/Web Forms - Lead Management - Lead Qualification - Marketing Automation - Mobile Access - Multi-Channel Communication - Multi-Channel Marketing - Performance Metrics - Pipeline Management - Quotes/Estimates - ROI Tracking - Reporting & Statistics - Reporting/Analytics - Sales Activity Management - Sales Forecasting - Sales Pipeline Management - Search/Filter - Segmentation - Shared Contacts - Social Marketing - Social Media Integration - Task Management - Template Management - Third-Party Integrations - Website Visitor Tracking - Workflow Management ... and 4 more features ## Integrations (24 total) - BigCommerce - Dropbox Business - Ecwid - Eventbrite - FreshBooks - Freshdesk - Google Contacts - Google Workspace - Instagram - LinkedIn for Business - Meta for Business - Microsoft 365 - Microsoft Outlook - QuickBooks Online - Shopify ... and 9 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [CRM Software](https://www.capterra.com.au/directory/2/customer-relationship-management/software) ## Related Categories - [CRM Software](https://www.capterra.com.au/directory/2/customer-relationship-management/software) - [Marketing Automation Software](https://www.capterra.com.au/directory/6/marketing-automation/software) - [Sales Force Automation Software](https://www.capterra.com.au/directory/12/sales-force-automation/software) - [Customer Service Software](https://www.capterra.com.au/directory/22/customer-service/software) - [Contact Management Software](https://www.capterra.com.au/directory/30016/contact-management/software) ## Alternatives 1. [HubSpot CRM](https://www.capterra.com.au/software/152373/hubspot-crm) — 4.5/5 (4451 reviews) 2. [Zoho CRM](https://www.capterra.com.au/software/155928/zoho-crm) — 4.3/5 (6964 reviews) 3. [Bigin by Zoho CRM](https://www.capterra.com.au/software/204998/bigin-by-zoho-crm) — 4.7/5 (724 reviews) 4. [EngageBay CRM](https://www.capterra.com.au/software/178819/engagebay-marketing) — 4.7/5 (907 reviews) 5. [Salesforce Sales Cloud](https://www.capterra.com.au/software/61368/salesforce) — 4.4/5 (18768 reviews) ## Reviews ### "Cloud version a little clunky" — 4.0/5 > **Justin** | *11 September 2024* | Airlines/Aviation | Recommendation rating: 7.0/10 > > **Pros**: Has some good capabilities in CRM and email marketing > > **Cons**: Its a little clunky the interface and could do with some redesign to make it more streamlined and user friendly > > Whilst it does have CRM and email marketing capaibilities, it needs some work to make the UX more user friendly and easy to navigate ----- ### "Act\! is still our go to software" — 5.0/5 > **Victor** | *27 January 2025* | Primary/Secondary Education | Recommendation rating: 8.0/10 > > **Pros**: Act\! allows the entry of up to date notes and a quick way to review the history of a contact. I have also been able to customize the data fields to suit my company's needs. > > **Cons**: I have found a work-around to enable the dialer to work with an external USB modem but it is not straight forward. > > We have incorporated Act\! into our office and it has been vital software for our customer relations department for over 25 years. ----- ### "great CRM for small business" — 5.0/5 > **Verified Reviewer** | *18 July 2025* | Management Consulting | Recommendation rating: 8.0/10 > > **Pros**: There are continual updates and they are very receptive to concerns. Immediately responding to changes that didn't work. > > **Cons**: Sometimes the features are confusing - lots to figure out and learn. Sometimes more than we need in our business. > > very positive - always respond quickly. I was super impressed at the latest roll out and that they changed it back to easier use. ----- ### "A reliable platform for sales." — 5.0/5 > **David** | *13 March 2026* | Food Production | Recommendation rating: 9.0/10 > > **Pros**: ACT is very easy to learn and use. It is a reliable and stable platform. It is the first program that I open everyday. > > **Cons**: My understanding it is not meant for storing videos and photos. If I am not correct, please enlighten me. > > I have been using it for years and find it an indispensable tool for sales. I have used other sales CRMs such as SAP and PRONTO and find ACT far superior. ----- ### "Displeased with Act\!" — 2.0/5 > **Jackson** | *9 February 2026* | Marketing & Advertising | Recommendation rating: 2.0/10 > > **Pros**: I liked that it keeps all the records in the same place, but the data was not very organized. I did not care for it. > > **Cons**: I did not like Act Remote database version. It was very slow and archaic. It was hard to use and would freeze all the time. > > Not Great. I had a hard time with customer support anytime I needed help. Usually waited on hold for over an hour. ----- Page: 1 / 36\ Next: [Next page](https://www.capterra.com.au/software/133171/act?page=2) ## Links - [View on Capterra](https://www.capterra.com.au/software/133171/act) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data