--- description: Learn more about Cin7 Omni price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Cin7 Omni Cost & Reviews - Capterra Australia 2026 --- Breadcrumb: [Home](/) > [Inventory Management Software](/directory/30006/inventory-management/software) > [Cin7 Omni](/software/133133/cin7) # Cin7 Omni Canonical: https://www.capterra.com.au/software/133133/cin7 Page: 1 / 25\ Next: [Next page](https://www.capterra.com.au/software/133133/cin7?page=2) > Connect your inventory, sales channels, orders and warehouses in one automated solution with built-in EDI and 700 integrations. > > Verdict: Rated **4.3/5** by 601 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Cin7 Omni? Brands, wholesalers, retailers, distribution and light-manufacturers who need automation across everything to run smoothly, operate at scale, and easily match supply to demand. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 601 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 4.2/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Cin7 - **Location**: Auckland, New Zealand - **Founded**: 2011 ## Commercial Context - **Starting Price**: USD 349.00 - **Pricing model**: Flat Rate (Free Trial) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Brazil, Canada, China, Germany, India, Japan, Mexico, New Zealand, South Africa, United Kingdom, United States ## Features - Accounting - Accounts Receivable - Activity Dashboard - Alerts/Notifications - Bank Reconciliation - Barcode Recognition - Barcode/Ticket Scanning - Barcoding/RFID - Billing & Invoicing - CRM - Catalog Management - Channel Management - Cost Tracking - Customer Management - Customization - Data Security - Database Support - Delivery Management - Demand Forecasting - Discount Management - Financial Management - Financial Reporting - General Ledger - Integrated Business Operations - Inventory Control - Inventory Management - Inventory Tracking - Mobile Access - Multi-Channel Marketing - Order Fulfillment - Order Management - Order Tracking - Promotions Management - Purchase Order Management - Real-Time Data - Reorder Management - Reordering - Reporting & Statistics - Reporting/Analytics - Retail Inventory Management - Sales Reports - Serial Number Tracking - Shipment Price Calculation - Shipment Tracking - Shipping Labels - Shipping Management - Shopping Cart - Third-Party Integrations - Website Management - eCommerce Management ... and 21 more features ## Integrations (74 total) - 3PL Warehouse Manager - Adobe Commerce - Afterpay - Airwallex - ApprovalMax - Avalara - BigCommerce - Capabl - Capsule - CartonCloud - Crossfire - Descartes ShipRush - EVO Payments - Easy Insight - EasyPost ... and 59 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Inventory Management Software](https://www.capterra.com.au/directory/30006/inventory-management/software) ## Related Categories - [Inventory Management Software](https://www.capterra.com.au/directory/30006/inventory-management/software) - [Distribution Software](https://www.capterra.com.au/directory/30079/distribution/software) - [Accounting Software](https://www.capterra.com.au/directory/1/accounting/software) - [Shipping Software](https://www.capterra.com.au/directory/30104/shipping/software) - [Supply Chain Management Software](https://www.capterra.com.au/directory/4/supply-chain-management/software) ## Alternatives 1. 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[Booqable](https://www.capterra.com.au/software/138689/booqable) — 4.8/5 (1176 reviews) ## Reviews ### "Excellent Support and user Friendly System" — 4.0/5 > **Mia** | *18 February 2025* | Cosmetics | Recommendation rating: 9.0/10 > > **Pros**: How user friendly it is, also the support you get to intergrate the system the response time is quick also. > > **Cons**: WMS system is very basic and limiting for what we needed have to integrate another system now. > > Great Experience with lots of support to get you started ----- ### "Great Product, Feature Packed, Helpful Support Team" — 4.0/5 > **Allan** | *31 July 2025* | Consumer Goods | Recommendation rating: 8.0/10 > > **Pros**: Cin7 Omni is packed with functionality and connects to all the common marketplaces we work with. The core functionality powers our eCommerce operations, inventory management and warehouse. The value delivered is significant and the capability would be hard to replicate with alternative solutions. > > **Cons**: We have intermittent performance / loading issues with the system from time to time that usually resolve themselves within a minute or two and configuring the system correctly can be challenging given the level of flexibility the system has to adapt to your workflows but the support team are there to help guide you if you get stuck. I recently had a great interaction with \[sensitive content hidden\] in the support team when configuring my new Amazon Marketplace connection. > > Overall we love Cin7 and would be lost without the platform. We're mostly happy with the product but it would be great if they could address the intermittent performance issues and improve the help articles so they more clearly articulate what the "best practice" settings are when configuring the software for a typical business. ----- ### "Outstanding Support and Quick Resolution" — 5.0/5 > **Charlotte** | *24 July 2025* | Cosmetics | Recommendation rating: 10.0/10 > > **Pros**: The help feature is excellent, with agents available within minutes and ready to assist you to the best of their ability. > > **Cons**: Sometimes there are connection issues where orders don’t export properly, or the system shows that an order hasn’t exported even though it actually has, which can lead to further complications. Fortunately, \[sensitive content hidden\] was able to resolve this for me today. > > \[sensitive content hidden\] assisted me today and helped resolve an error that had persisted for over a month. Their prompt responses and efficient resolution made the entire process smooth and stress-free. I truly appreciate their support and professionalism. ----- ### "It has potential but ..." — 4.0/5 > **Liza** | *17 September 2025* | Publishing | Recommendation rating: 7.0/10 > > **Pros**: -User-friendly interface that’s easy to navigate -Integration with Shopify and Xero -Copy-and-paste import feature (useful in many areas) -Centralized inventory management across products and locations -Cloud-based system, accessible from anywhere > > **Cons**: -Onboarding support lacked experience and slowed down implementation -Frequent error messages requiring logouts to resolve -Limited custom field options (text only, no dropdowns or numerical fields) -Importing custom pricing into Sales Orders not supported -Shopify click-and-collect sync issues with incorrect default branches -Support team lacks deep understanding of business processes -Limited integrated fields across third-party platforms like Shopify and HubSpot > > We’ve spent the past 8 weeks implementing Cin7 Omni, and while the platform has potential, there were several challenges that hindered our experience. We are a small organization with a team of just 10 people, and given our size, we couldn’t afford a third-party partner to assist with implementation. We were initially sold on the idea of having an onboarding specialist to guide us through the process. However, the specialist assigned to us, though eager to help, was new to the role. While he made genuine efforts to understand our requirements, his limited experience occasionally slowed down the process. At times, we felt that we weren’t getting the most efficient support and that the company could benefit from assigning a more experienced person to the job. One of the most frustrating aspects was the system’s tendency to give error messages when navigating between functions. This issue was frequent, and I often had to log out and back in to resolve it—sometimes taking up to 5 minutes to clear. Another key limitation is the customization of fields. We were disappointed to find that only text-based fields could be created as custom fields, and we didn’t have the ability to make them numerical or include dropdown lists. While we were able to get support for this from Cin7, it required significant persistence and was not a seamless process. We also ran into issues with the import functionality, particularly with Sales Orders. While the copy-paste feature is convenient, it only allows for importing product and quantity. Unfortunately, we were unable to import custom pricing, which became a major hurdle for large orders (up to 500 lines). Additionally, we faced challenges with branch management. The system defaults to a "Main Branch," which we requested to be removed and replaced with our actual branch. While Cin7 indicated that this was done, the Main Branch continued to reappear in forms. We later learned that the Main Branch couldn’t be removed, and we would need to re-import our entire inventory to make this change, which was far more time-consuming than expected. Our Shopify integration also presented challenges, particularly with the click-and-collect feature, which kept syncing to the wrong branch. Despite several attempts to resolve this, the issue persists. As a small team with only one physical store, we can only imagine how complicated things would be with multiple locations. Lastly, the integration with HubSpot is very limited, syncing only basic contact and product information, which was another disappointment. Similarly, the Shopify-Cin7 sync is restricted to a narrow set of fields. It would have been helpful to have a clearer understanding of what data is actually integrated before committing to the platform. Overall, while Cin7 Omni has promise, the support process and system limitations made it challenging for us to achieve the smooth, efficient experience we were hoping for. We hope that Cin7 will address these issues to improve the onboarding and functionality for future users. ----- ### "Not suitable for my business." — 3.0/5 > **Hugh** | *9 December 2025* | Retail | Recommendation rating: 4.0/10 > > **Pros**: Cin7 showed a lot of promise early on being able to sync to multiple shopify stores. Interface of the system is user friendly. > > **Cons**: Unfortunately my data including inventory levels and value conti ies to be corrupted. When Iraise these issues with Cim7 support they fix the issue but never share with you what the issue is in the back end. Support is slow and ticketed and often tickets go unresolved. > > Ever increasing costs for ever decreasing functionality and service. I have just submitted my notification of cancellation after 3 years using the system. ----- Page: 1 / 25\ Next: [Next page](https://www.capterra.com.au/software/133133/cin7?page=2) ## Links - [View on Capterra](https://www.capterra.com.au/software/133133/cin7) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data