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Cin7 Core
What Is Cin7 Core?
Cin7 Core, formerly DEAR, empowers businesses with warehouse and inventory management, manufacturing, sales integration, reporting, and automation. Optimize your operations using this multi-module software, from material intake to sales and returns. The Core WMS app boosts efficiency with mobile barcode scanning, guided paths, and dedicated warehouse zones. Handle receiving, picking, packing, and shipping right from your handheld device.
Who Uses Cin7 Core?
Retailers, wholesalers, distributors, and manufacturers with 5 to 100 employees seeking everything in one system at the fraction of the cost of ERPs.
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Reviews of Cin7 Core
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IntegrationKings review of Dear Systems
Comments: A great overall platform for anyone selling products in the market that wants to control their Inventory correctly and the workflows in relation to an Inventory business. Also from an accounting background it is a full end-to-end solution in relation to ensuring the accounting is 100% correct in the business.
Pros:
The features we like most about Dear Systems and so do the clients we work with are: - Integrations around stock control and sales workflows with Woo Commerce and Shopify. - Complete bi-directional integration with Xero and QBooks Online. - Love the fact that we can do Supplier Deposits and Customer Deposits, tracking them correctly within the accounting system. - Also the fact that we can do multi-level Build of Materials for manufacturing clients and then sell via multiple of sales channel.
Cons:
The features we least like most about Dear Systems: - Reporting in the platform takes abit to set-up and ensure you are getting the reporting you want out of the system. - Would like to see more integrations over time into the core platform overall as well.
Alternatives Considered:
Administrator Feedback
Comments: Thank you for the very good software that is really helpful to everyone, keep updating its features and I suggest that can you also please update the support website. Please do more in integration side to be posted, the side effects if we have the wrong steps that may affect each software. I would like to apprecaite [sensitive content hidden] from her/his last support to me, I was really satisfied on her response, it's being clear and detailed and informative, I was successfully implemented my client's needs because of good support. I look forward to see that kind of support to improve your customer service.
Pros:
It's inventory module that is really in detailed feature. It's not easy to integrate since you have to feed the data more detailed and informative especially in importing the products. Some companies are not complete in their product details. But it worth the patience, when it's successful, it will be more ease for the users/clients to use the whole system as well as they are trained and learned how to use it.
Cons:
About the support in my previous months, I cannot get the satisfaction based on their answers, especially when I have a very technical and critical situation. They are not consistent on their solutions, hence, I was disappointed. The support is given 24 to 48 hours of response and yet there are times that their answer to my query is not kind of convincing for me to follow. I have this instance that their advise for me to do this and that lead me to almost danger situation of the system and to my client. So I want your support team to always discuss the DO's and DON'Ts and the effect of the situation of each query especially when it comes to technical side of integrations between other software like in Xero, most commonly cloud based integration.
Good
Comments: Not enough experience yet with the system.
Pros:
Overall good platform, but needs some basic improvement.
Cons:
Purchase orders. They do not populate all products per vendor and does not populate 90 day usage of product on PO. This is vital for creating purchase orders.
The worst and most useless support you can get. Terrible Software
Comments: If I could leave less than one star I would.We have been using similar software for over 6 years, but Cin7 Core acquired the company and to everyone's surprise decided to stop supporting it and we were forced to move to Cin7 Core , uniting us that it offers the same functionalities as the old system. The onboarding process was OK, but even then, we noticed that Cin7 Core has much less functionality than the previous software we used [sensitive content hidden]The real problems came when we launched the system and started actually using the Cin7 Core.We have several channels through which we sell: our own sites and a marketplace, and all our orders are processed by a 3PL ( fulfilment center)
Pros:
Тhere is nothing I like comparing it to the previous software we used
Cons:
The worst thing about Cin7 Core is their support. Support is extremely slow and so far has not resolved any of the cases we have written to them about. The open cases so far are:- Cin7 Core does not send our orders to the fulfillment center and therefore the orders are not processed on time.- Cin7 Core does not submit accurate quantities to the marketplace we sell in- Cin7 Core is not properly syncing all the new listings we put on the marketplaceIn general, basic functionalities for which similar software is still used are not implemented, which means that users like us suffer lost benefits in the most important period of the year.
Thank you [sensitive content hidden] for Excellent Onboarding Experience, Top Notch Customer Service
Comments: Overall experience so far is excellent, again I truly appreciate the excellent service provided by [sensitive content hidden] to help us get up and running as soon as possible.
Pros:
Cin7 Core is intricate, but in time will prove to be a viable resource.
Cons:
Cin7 Core could be made more user friendly, I have used other platforms that I was able to learn without educational content etc. This platform is great, but could be softened up some for the user.
