Cin7 Core

IntegrationKings review of Dear Systems

Comments: A great overall platform for anyone selling products in the market that wants to control their Inventory correctly and the workflows in relation to an Inventory business. Also from an accounting background it is a full end-to-end solution in relation to ensuring the accounting is 100% correct in the business.

Pros:

The features we like most about Dear Systems and so do the clients we work with are: - Integrations around stock control and sales workflows with Woo Commerce and Shopify. - Complete bi-directional integration with Xero and QBooks Online. - Love the fact that we can do Supplier Deposits and Customer Deposits, tracking them correctly within the accounting system. - Also the fact that we can do multi-level Build of Materials for manufacturing clients and then sell via multiple of sales channel.

Cons:

The features we least like most about Dear Systems: - Reporting in the platform takes abit to set-up and ensure you are getting the reporting you want out of the system. - Would like to see more integrations over time into the core platform overall as well.

Alternatives Considered: Cin7 Omni and Unleashed

Reasons for Choosing Cin7 Core: Wanted better integration overall with the accounting within the business and in some cases wanted to move away from their old clunky ERP platform that was running their business still from a server.

Switched From: MYOB Acumatica, Sage 300cloud, Attache and NetSuite

Reasons for Switching to Cin7 Core: Better integration overall in relation to the accounting workflows with Xero, plus a very good Partner network and team to work with internally.

Hard to set up

Comments: I liked the person who helped us to set up, but he's connection was poor so sometimes, it was hard to follow the conversation. The team don't really know how the app (integrations) works together without a inventory system so it's hard to have specifications about it. I liked the little video I had before, but at one point I wasn't able to use it again. Overall, It was a long process that wasn't really easy to follow step by step. We are live but a lot of thing is still unknown of not clear. We had product that was suppose to be "out of stock" because of past orders, that was "back on stock" so this morning we have to deal with customer. An onboarding journal would have been awesome so we can have a step by step guide and a place to write our thoughts a long the way instead of forgetting it between the meeting. For the cost on the onboarding, it didn't worth it at all

Pros:

Once you understand how it works, it makes everything easier.

Cons:

The integration is really hard to follow. There's a platform available to follow it, but you don't actually see anything on it or you you do, you don't really understand what you can do or not. I feel like there was no link between each task. I didn't like that the onboarding team do a lot instead of letting you do it so you get more familiar with all the process.

Alternatives Considered: Fishbowl

Reasons for Switching to Cin7 Core: I prefer the interface of Cin7 and I feel like there's less risk of loosing money because it's a monthly cost instead of one purchase.

Disappointment: Steer Clear of CIN7

Comments: Ever since CIN7 took over DEAR Systems, the shift in focus from quality service to maximizing profits has been blatantly obvious. The deterioration in service is both rapid and frustrating.

Pros:

Their customer support exists, which is something. They do respond to inquiries, albeit not always in the most helpful manner. If you’re looking for inventory management software and are okay with navigating a complex pricing structure, CIN7 might be worth considering. There are definitely options out there, but this is one of them.

Cons:

Their pricing is chaotic, filled with charges for unnecessary features, and the account closure process is ridiculously cumbersome, demanding a 30-day notice. It's evident they’ve designed it this way to continue extracting money from their users. Customer support is practically non-existent. They show no willingness to assist. In all honesty, this company and its software are a waste of your resources. There are much better alternatives available. Stay away at all costs.

Buggy software with lots of issues and poor customer support

Comments: We have used DEAR / Cin7 for 7 years now. Up until recently any bugs or issues that popped up would get resolved in a somewhat timely manner however now that has changed. They are focusing on rolling out new product features that are great for marketing while sacrificing having a system that actually just works.
Do not onboard your company onto this software, you will regret it, as it seems the company who acquired DEAR has no intention of fixing the buggy nature of DEAR and just wants to try and focus on selling more subscriptions.

Pros:

Cin7 is constantly improving the software.

Cons:

They sacrifice reliability, stability and fixing bugs for improvements that they can market as a new features.

Using Cin7 Core for Order Management

Comments: I had one-on-one help onboarding and troubleshooting from Muskan Israni who was very patient, helpful, and knowledgeable about the software.

Pros:

I like that I can integrate my sales channels (Etsy and Shopify - Amazon is an option too, but I opted not to integrate it to save money) and input manual orders in one place to keep track of orders, inventory, shipments, and payments. I used their previous product OrderHive, so it is all fairly intuitive to use, and they provided great onboarding and setup.

Cons:

I wish it was more affordable for my small business like OrderHive was

Alternatives Considered: QuickBooks Online

Reasons for Choosing Cin7 Core: Cin7 Core is the new offering from OrderHive, so I didn't have a choice.

Reasons for Switching to Cin7 Core: I tried using Quickbooks Online to integrate my sales channels and manage my inventory, but the system didn't work.

Customer care, purchasing and Point of Sale is useless

Comments: Frustrating to deal with your help desk people who tell you to log a feature request when they are done talking to you and can't solve your problem

Pros:

Easy to understand and figure out when starting off.

Cons:

Your point of sale system you offer with this software is less than useless its remedial in functionality and offering. Struggle to program in store promotions on it you can't create area specific promotions for outlets in an area. Your way of setting up a cash float is useless and not user friendly. Your journals between Xero and Cin7 do not push correctly. Till overs and shorts are a nightmare to investigate. Gift cards are cumbersome to use and implement. We were using We where using Lightspeed as a point of sale before and you c=guys can learn some lessons from them your system will be something from the stone age compared to Lightspped.

Cin7 Core Review

Comments: Our onboarding was very informative and taught us a lot about the best ways to use the system as it related back to our business objectives. Himash was extremely patient and very informative. He did a great job!

Pros:

The level of detail you can achieve within the system.

Cons:

My response would be unfair since we just activated the system today. However, I haven't experienced any particular part of the program that I would take issue with.

Administrator Feedback

Comments: Thank you for the very good software that is really helpful to everyone, keep updating its features and I suggest that can you also please update the support website. Please do more in integration side to be posted, the side effects if we have the wrong steps that may affect each software. I would like to apprecaite [sensitive content hidden] from her/his last support to me, I was really satisfied on her response, it's being clear and detailed and informative, I was successfully implemented my client's needs because of good support. I look forward to see that kind of support to improve your customer service.

Pros:

It's inventory module that is really in detailed feature. It's not easy to integrate since you have to feed the data more detailed and informative especially in importing the products. Some companies are not complete in their product details. But it worth the patience, when it's successful, it will be more ease for the users/clients to use the whole system as well as they are trained and learned how to use it.

Cons:

About the support in my previous months, I cannot get the satisfaction based on their answers, especially when I have a very technical and critical situation. They are not consistent on their solutions, hence, I was disappointed. The support is given 24 to 48 hours of response and yet there are times that their answer to my query is not kind of convincing for me to follow. I have this instance that their advise for me to do this and that lead me to almost danger situation of the system and to my client. So I want your support team to always discuss the DO's and DON'Ts and the effect of the situation of each query especially when it comes to technical side of integrations between other software like in Xero, most commonly cloud based integration.

Alternatives Considered: Xero

Reasons for Switching to Cin7 Core: In terms of Inventory Management, Cin7 Core is the best way to use because its detailed and more functional features that every large or small companies really needed to be more at ease in monitoring the movements and transactions of their inventory .

Energenic

Comments: Dear is an overall well planned software, i enjoy working on it, I will say I am 80% happy - still need development in certain areas

Pros:

Procurement and Stock keeping working great, Can have latest prices on hand

Cons:

Job Costing is difficult and need to go to reports to get information cast export job cost directly from Job's BOM in Production cant be exported and work on average cost - need to work on latest price as i am using the BOM for price costing

Alternatives Considered: Manu Online and Katana Cloud Inventory

Reasons for Choosing Cin7 Core: Needed a manufacturing software - Dear offer all in one

Switched From: Sage 50cloud Pastel

Reasons for Switching to Cin7 Core: Look the best for our Company at the time

Good

Comments: Not enough experience yet with the system.

Pros:

Overall good platform, but needs some basic improvement.

Cons:

Purchase orders. They do not populate all products per vendor and does not populate 90 day usage of product on PO. This is vital for creating purchase orders.

Good tool that does all we need, pricing and support can be improved

Pros:

Cin7 Core is feature rich and does inventory management very well. We also use it for stock control and order fulfilment.

Cons:

For what's become a relatively large monthly investment, the support could be improved when we (rarely) need it. Even though we started small, each additional user, API and integration has quickly increased the total subscription price.

Himash was great

Comments: Some integrations such as Quickboks online transfer all vendors or purchases I've made to people and automatically populate them as suppliers in CIN7 Core. Similarly Avatax, once a transaction occurs, it automatically populates that specific location and it's tax rate in the drop down field, when I will always only need Tax lookup selected from the drop down. So both integrations have these messy autopopulations that don't have a simple fix to.

Pros:

Onboarding support with Himash has been fantastic.

Cons:

some integrations with ship station and Quickbooks haven't been as smooth as I had hoped

Customer Support on WMS Deployment and Set-Up

Pros:

[sensitive content hidden] was very helpful with me on the support call and answered all of my questions and gave me walkthroughs.

Cons:

Automatic printing i believe is essential, Would be very good to have this functionality.Also WMS Scanner i feel should have more control. An example would be that the scanners should have the ability to raise transfers to and from warehouses from scratch, no input from Cin7 core on the web browser.

Great Software

Pros:

Very functional, lots of opportunities to manage different parts of business under one roof.

Cons:

Advanced software, can look a bit complicated from first look.

Terrible, Terrible Software for Small Businesses

Comments: I loathe this software. I sincerely wish we had never ever implemented. It is completely unfit for purpose for a small ecommerce business and should be not marketed as such. Unless you have staff to dedicate to this software, it's a complete waste of precious resources.

Pros:

Nothing. It's been a battle from start to finish.

Cons:

Appalling integration with Shopify and Xero.Total lack of decent supportHas driven more cost into my business than remove it - extra staff required.Incoherent logic - eg posts Sales but not corresponding COGS if fulfilment is delayed.No on screen reportingDiabolical UI

[sensitive content hidden] is a legend

Comments: Good thanks to [sensitive content hidden]
and his support with resolving inventory issues.

Pros:

The CS that has been received to date from [sensitive content hidden]

Cons:

Some complexity around inventory control, that is due to novice users.

Implementation Review

Comments: The experience has been wonderful. [sensitive content hidden] was extremely helpful throughout our entire process, and was a professional throughout our journey, and helped us get onboarded with everything we need.

Pros:

- Integrations- UI/UX- Implementation Help- Functionality

Cons:

- Could be a cleaner UI/UX and a little bit faster to load.

Alternatives Considered: Fishbowl

Reasons for Switching to Cin7 Core: Integrations

Customer Support

Comments: Lakitha Thirimanne from Cin7 Core was very helpful and friendly when it came to an issue that i was experiencing on the system its self, she managed to get everything fixed and back up and running for me Will definitely recommend Cin7 Core as well as its friendly staff

Pros:

I liked how attentive there staff are to solving issues

Cons:

Have not experienced any negative issues

Great product

Comments: After a few months trying to get everything working, I had a great experience with support agent Anitra De Silva. She was able to resolve all the pending issues that nobody else got me answers on. I am finally up and running as I expected.

Pros:

Great solution for a fraction of the price of enterprise software

Cons:

would like to see more integrations but has the most important ones

Can't be beat for the price

Comments: After going around in circles with a few reps, I finally got connected with [sensitive content hidden]. He was extremely helpful with ironing out some issues I was encountering. I think dear is an amazing product and always recommend it to my clients. I hope that the product continues to be a great program even after the transition to Cin7.

Pros:

Features are exhaustive; you can accomplish any setup. Easy to scale up with more features.

Cons:

Can be finicky, but once you learn the workarounds it works beautifully.

Alternatives Considered: Fishbowl and Finale Inventory

Reasons for Switching to Cin7 Core: Robust features for a great price

No customer service to speak of, many features do not work

Comments: Just aweful. Their customer support is less than helpful, it's a waste of time.

Pros:

I dont really like it. My main need was to sync inventory across online stores, but it doesn't work. My inventory numbers drift over time, and are basically never accurate. I can't pin down the source of the errors and there is no useful customer support to speak of.

Cons:

My main need was to sync inventory across online stores, but it doesn't work. My inventory numbers drift over time, and are basically never accurate. I can't pin down the source of the errors and there is no useful customer support to speak of.

Fantastic Support & Product

Comments: Amazing

Pros:

There is so much to list that is good about Dear. The system is a very easy to use and their tech support are friendly and available 24 hours a day

Cons:

Just the mobile app for picking and packing orders. Its a little slow and not user friendly.

Great Product

Pros:

Great features: Assemblies, inventory control, best before dates, lot codes

Cons:

Minor complaints: Having to create separate SKUs for case packs, creating custom forms for purchases/invoices is a bit of a burden and isn't streamlined in the system itsel

Use in Manufacturing

Pros:

Easy to use. Multiple functions for whole business. Excellent traceability functions. Easy to adjust it to suit your business.

Cons:

Quite time consuming to upload all current stock to system at initial use

Good Customer Service

Pros:

Integration with Shopify and the E-commerce feature

Cons:

Unable to have more integrations - there are better ways to integrate the e-commerce and I think they should look at this as its very important to scale.