TenantCloud

by TenantCloud

Who Uses TenantCloud?

Tenants, Landlords, Property Managers and ServicePros

What Is TenantCloud?

TenantCloud is a rental property accounting and management software that provides Landlords, Tenants and ServicePros with personal portals to manage online rent collection, communication, and maintenance requests.

As a multitasking system, TenantCloud includes rental accounting, advertising and invoicing capabilities in addition to tenant screening and application status tracking functionality.

TenantCloud Details

TenantCloud

https://www.tenantcloud.com

Founded 2014

TenantCloud Software - Landlord Dashboard
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TenantCloud video
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Compare TenantCloud with similar products

Starting price

USD 12.00/month
USD 280.00/month
USD 50.00/month
USD 2,500.00/year

Free Version

Free Version Yes
Free Version No
Free Version No
Free Version Yes

Free Trial

Free Trial Yes
Free Trial Yes
Free Trial Yes
Free Trial Yes

TenantCloud deployment and support

Support

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • Chat

Deployment

  • Cloud, SaaS, Web-based
  • Mac (Desktop)
  • Windows (Desktop)
  • Linux (Desktop)
  • Windows (On-Premise)
  • Linux (On-Premise)
  • Chromebook (Desktop)
  • Android (Mobile)
  • iPhone (Mobile)
  • iPad (Mobile)

Training

  • Live Online
  • Webinars
  • Documentation
  • Videos

TenantCloud Features

  • API
  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Alerts/Notifications
  • Asset Lifecycle Management
  • Audit Management
  • Audit Trail
  • Billing & Invoicing
  • Client Portal
  • Commercial Leases
  • Compliance Management
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Customer Database
  • Customizable Reports
  • Document Management
  • Document Storage
  • Electronic Payments
  • Expense Tracking
  • Financial Analysis
  • Forecasting
  • General Ledger
  • Insurance Management
  • Invoice Management
  • Lease Origination
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Portfolio Management
  • Property Management
  • Real Time Reporting
  • Recurring/Subscription Billing
  • Reminders
  • Reporting & Statistics
  • Residential Leases
  • Retail Leases
  • Self Service Portal
  • Summary Reports
  • Task Management
  • Template Management
  • Third Party Integrations
  • Transaction History
  • User Management
  • Vendor Management
  • Work Order Management
  • Workflow Management

View full list of Lease Management Software

  • ACH Payment Processing
  • API
  • Accounting
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Background Screening
  • Calendar Management
  • Channel Management
  • Client Portal
  • Communication Management
  • Contact Database
  • Contact Management
  • Credit Card Processing
  • Credit Check
  • Customer Database
  • Customisable Branding
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Document Management
  • Document Storage
  • Electronic Payments
  • Expense Tracking
  • Faculty/Staff Management
  • Financial Reporting
  • Invoice Management
  • Lead Management
  • Lease Tracking
  • Maintenance Management
  • Maintenance Scheduling
  • Online Payments
  • Real Time Notifications
  • Real Time Reporting
  • Recurring/Subscription Billing
  • Reminders
  • Reporting & Statistics
  • Room Booking
  • Self Service Portal
  • Task Management
  • Tax Management
  • Template Management
  • Tenant Portal
  • Tenant Tracking
  • Third Party Integrations
  • Transaction History
  • Transaction Monitoring
  • Vacancy Management
  • Website Management
  • Work Order Management

View full list of Property Management Software

  • ACH Payment Processing
  • API
  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Background Screening
  • Billing & Invoicing
  • Client Portal
  • Commercial Property Management Software
  • Communication Management
  • Contact Database
  • Contact Management
  • Credit Check
  • Customer Database
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Document Management
  • Document Storage
  • Electronic Payments
  • Financial Management
  • Inspection Management
  • Insurance Management
  • Invoice Management
  • Late Fee Calculation
  • Lead Management
  • Lease Management
  • Maintenance Management
  • Maintenance Scheduling
  • Owner Portal
  • Payment Processing
  • Portfolio Management
  • Property Database
  • Recurring/Subscription Billing
  • Reminders
  • Rent Tracking
  • Reporting & Statistics
  • Residential Properties
  • Self Service Portal
  • Task Management
  • Tax Management
  • Tenant Portal
  • Tenant Tracking
  • Third Party Integrations
  • Vacancy Management
  • Vendor Management
  • Website Management
  • Work Order Management

View full list of Real Estate Property Management Software

TenantCloud Alternatives

More TenantCloud alternatives

TenantCloud Reviews

Read all 171 reviews

Average score

Overall
4.1
Ease of Use
3.9
Customer Service
3.9
Features
3.9
Value for Money
4.2

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >10,001
Verified Reviewer
Real Estate Investor
Used the Software for: 2+ years
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support
  • Value for Money
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 26/07/2018

"Perfect for Small Landlords!"

Comments: It saved me a ton of time.

Pros: I could not have made it through my first year of managing my 4 properties without this. This is the 3rd year of using this soft and I'm loving it. They are continually improving the app. I am very pleased with the use of this program and my tenants love the convenience of paying their rent online. And maintenance requests are like a game. So easy, that even my elder tenants use it.

Cons: Well, they don't have a phone support, but once you figure out how to use support tickets you get used to it.

Vendor Response

by TenantCloud on 02/10/2018

Thank you for a great feedback! We really appreciate your kind words.

  • Reviewer Source 
  • Reviewed on 26/07/2018
Sharron S.
Broker
Real Estate, 2-10 Employees
Used the Software for: 1-5 months
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support
  • Value for Money
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 02/04/2021

"TenantCloud is a cost-effective, easy-to-use alternative to the big clunky platforms"

Comments: Overall, I appreciate that someone was able to work with me through issues with my setup. The price is extremely competitive and the platform is very user friendly.

Pros: Price and user interface are great. There was always someone on the other end when I called in to customer service. And a representative followed up with me to ensure that my issues were resolved.

Cons: Some limitations with functionality related to owner reporting and billing. I wish there was a direct link to the tenant and owner portals.

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 02/04/2021
Christine P.
Property manager
Real Estate, Self Employed
Used the Software for: 1-5 months
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support
  • Value for Money
    Unrated
  • Likelihood to Recommend
    7/10
  • Reviewer Source 
  • Reviewed on 21/09/2021

"Needed a change after Cozy dropped commercial accounts"

Comments: Customer service was very prompt and helpful getting the account set up and verified when I experienced difficulty.

Pros: The best part of TenantCloud has been the option for tenants to set up credit card payments. Maintenance reminders and the maintenance request option have good potential even though we are not using them right now. The ability to add extra invoices for tenants is very useful to we bill back various utilities.

Cons: Initial setup and setup for credit card payments was complicated and took nearly a month to get one tenant on board and paying correctly. Getting to the link to send money to my bank is not intuitive and doesn't seem to be available on the mobile app.

  • Reviewer Source 
  • Reviewed on 21/09/2021
Verified Reviewer
Partner
Real Estate, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support
  • Value for Money
  • Likelihood to Recommend
    0/10
  • Reviewer Source 
  • Reviewed on 01/07/2020

"Scam that Won't Delete Your Account"

Pros: There was nothing about the software or customer experience that I enjoyed

Cons: Tenant cloud is *happy* to continue charging you every month, even though you haven't "completed setup" of your account; however, they: - Have a customer service line that goes to voicemail (and no one returns your call)
- Have "chat" online that is unwilling to help, can't cancel your account, and won't transfer you to a supervisor
It's basically like the old "CD" scams that would get you paying a monthly rate and then make it very difficult to cancel the subscription

Vendor Response

by TenantCloud on 03/07/2020

Thanks for your feedback. We are happy to help all our customers and are trying to do that efficiently and in a timely manner.

As our Support Team has previously responded via a support ticket, your issue is being under review. You have subscribed to a paid plan and was using our system. Later we have added a new feature called "Onboarding" and since your account was missing some information it was shown to you as well.

Due to this, you must have misinterpreted the system onboarding. But the day you've contacted our Support Team, we have canceled your subscription. We are sorry you had such experience with our system. We are improving our service every day to make sure our users have the best tools that help their business.

  • Reviewer Source 
  • Reviewed on 01/07/2020
Golden H.
Property Manager
Real Estate, 2-10 Employees
Used the Software for: 1-5 months
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support
  • Value for Money
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 25/09/2021

"Great Value for the Functionality"

Pros: The most important features are the transparency between the Landlord and the Tenants. Tenants are able to post and see all of the transactions so there is no confusion about the rent or other fees.

Cons: It can be difficult to use and figure out sometimes. Users are sometimes confused about how to use the application.

  • Reviewer Source 
  • Reviewed on 25/09/2021