TenantCloud

"Perfect for Small Landlords!"

Comments: It saved me a ton of time.

Pros: I could not have made it through my first year of managing my 4 properties without this. This is the 3rd year of using this soft and I'm loving it. They are continually improving the app. I am very pleased with the use of this program and my tenants love the convenience of paying their rent online. And maintenance requests are like a game. So easy, that even my elder tenants use it.

Cons: Well, they don't have a phone support, but once you figure out how to use support tickets you get used to it.

"TenantCloud is a cost-effective, easy-to-use alternative to the big clunky platforms"

Comments: Overall, I appreciate that someone was able to work with me through issues with my setup. The price is extremely competitive and the platform is very user friendly.

Pros: Price and user interface are great. There was always someone on the other end when I called in to customer service. And a representative followed up with me to ensure that my issues were resolved.

Cons: Some limitations with functionality related to owner reporting and billing. I wish there was a direct link to the tenant and owner portals.

"Needed a change after Cozy dropped commercial accounts"

Comments: Customer service was very prompt and helpful getting the account set up and verified when I experienced difficulty.

Pros: The best part of TenantCloud has been the option for tenants to set up credit card payments. Maintenance reminders and the maintenance request option have good potential even though we are not using them right now. The ability to add extra invoices for tenants is very useful to we bill back various utilities.

Cons: Initial setup and setup for credit card payments was complicated and took nearly a month to get one tenant on board and paying correctly. Getting to the link to send money to my bank is not intuitive and doesn't seem to be available on the mobile app.

"Scam that Won't Delete Your Account"

Pros: There was nothing about the software or customer experience that I enjoyed

Cons: Tenant cloud is *happy* to continue charging you every month, even though you haven't "completed setup" of your account; however, they: - Have a customer service line that goes to voicemail (and no one returns your call)
- Have "chat" online that is unwilling to help, can't cancel your account, and won't transfer you to a supervisor It's basically like the old "CD" scams that would get you paying a monthly rate and then make it very difficult to cancel the subscription

"Great Value for the Functionality"

Pros: The most important features are the transparency between the Landlord and the Tenants. Tenants are able to post and see all of the transactions so there is no confusion about the rent or other fees.

Cons: It can be difficult to use and figure out sometimes. Users are sometimes confused about how to use the application.