TenantCloud

Who Uses TenantCloud?

Tenants, Landlords, Property Managers and ServicePros

What Is TenantCloud?

TenantCloud is a free cloud service with personal portals for Landlords, Tenants, and ServicePros where they can pay and collect rent online, communicate, store rental info, upload move-in/out pictures, manage maintenance requests, and more.

TenantCloud allows Renters to find a new home and manage visual maintenance requests. At the same time Landlords can enjoy managing up to 75 units for free, online rent collection and advertise listings on more than 25 platforms!

TenantCloud Details

TenantCloud

https://www.tenantcloud.com

Founded 2014

TenantCloud Software - 75 units to manage 4 free
TenantCloud Software - Mobile App
TenantCloud Software - Marketing Website
TenantCloud Software - Tenant Profile
TenantCloud Software - Landlord Dashboard
TenantCloud video
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TenantCloud Software - 75 units to manage 4 free - thumbnail
TenantCloud Software - Mobile App - thumbnail
TenantCloud Software - Marketing Website - thumbnail
TenantCloud Software - Tenant Profile - thumbnail
TenantCloud Software - Landlord Dashboard - thumbnail

Compare TenantCloud with similar products

Starting price

N/A
USD 280.00/month
USD 10.00/month
USD 50.00/month

Free Version

Free Version Yes
Free Version No
Free Version Yes
Free Version No

Free Trial

Free Trial Yes
Free Trial Yes
Free Trial Yes
Free Trial Yes

TenantCloud deployment and support

Support

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Chat

Deployment

  • Cloud, SaaS, Web-based
  • Android (Mobile)
  • iPhone (Mobile)
  • iPad (Mobile)

Training

  • In Person
  • Webinars
  • Documentation
  • Videos

TenantCloud Features

  • ACH Payment Processing
  • API
  • Accounting
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Background Screening
  • Calendar Management
  • Channel Management
  • Client Portal
  • Communication Management
  • Contact Database
  • Contact Management
  • Credit Card Processing
  • Credit Check
  • Customer Database
  • Customisable Branding
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Document Management
  • Document Storage
  • Electronic Payments
  • Expense Tracking
  • Faculty/Staff Management
  • Financial Reporting
  • Invoice Management
  • Lead Management
  • Lease Tracking
  • Maintenance Management
  • Maintenance Scheduling
  • Online Payments
  • Real Time Notifications
  • Real Time Reporting
  • Recurring/Subscription Billing
  • Reminders
  • Reporting & Statistics
  • Room Booking
  • Self Service Portal
  • Task Management
  • Tax Management
  • Template Management
  • Tenant Portal
  • Tenant Tracking
  • Third Party Integrations
  • Transaction History
  • Transaction Monitoring
  • Vacancy Management
  • Website Management
  • Work Order Management

View full list of Property Management Software

  • ACH Payment Processing
  • API
  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Background Screening
  • Billing & Invoicing
  • Client Portal
  • Commercial Property Management Software
  • Communication Management
  • Contact Database
  • Contact Management
  • Credit Check
  • Customer Database
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Document Management
  • Document Storage
  • Electronic Payments
  • Financial Management
  • Inspection Management
  • Insurance Management
  • Invoice Management
  • Late Fee Calculation
  • Lead Management
  • Lease Management
  • Maintenance Management
  • Maintenance Scheduling
  • Owner Portal
  • Payment Processing
  • Portfolio Management
  • Property Database
  • Recurring/Subscription Billing
  • Reminders
  • Rent Tracking
  • Reporting & Statistics
  • Residential Properties
  • Self Service Portal
  • Task Management
  • Tax Management
  • Tenant Portal
  • Tenant Tracking
  • Third Party Integrations
  • Vacancy Management
  • Vendor Management
  • Website Management
  • Work Order Management

View full list of Real Estate Property Management Software

TenantCloud Alternatives

More TenantCloud alternatives

TenantCloud Reviews

Read all reviews

Overall rating

4.1/5

Average score

Ease of Use 3.9
Customer Service 3.8
Features 3.9
Value for Money 4.1

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Write a Review!
Verified Reviewer
Real Estate Investor
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    4 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 26/07/2018

"Perfect for Small Landlords!"

Comments: It saved me a ton of time.

Pros: I could not have made it through my first year of managing my 4 properties without this. This is the 3rd year of using this soft and I'm loving it. They are continually improving the app. I am very pleased with the use of this program and my tenants love the convenience of paying their rent online. And maintenance requests are like a game. So easy, that even my elder tenants use it.

Cons: Well, they don't have a phone support, but once you figure out how to use support tickets you get used to it.

Vendor Response

by TenantCloud on 02/10/2018

Thank you for a great feedback! We really appreciate your kind words.

  • Reviewer Source 
  • Reviewed on 26/07/2018
Neill M.
Property Manager
Real Estate, Self Employed
Used the Software for: 1-5 months
  • Overall Rating
    4 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    7/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 02/04/2021

"New and still in trial"

Pros: Loved the vendor process and maintenance requests as well as the owner portals.

Cons: There is no Move In / Move out and general inspection documentation. it will beneficial to have such function and then have the system allow you to task the work to a contractor.
You do not have a reconciliation process for bank accounts I think that is a negative.
Also you don't have an option to issues 1099 to vendors / owners and fire files to the IRS again another negative.

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 02/04/2021
Rebecca S.
Owner
Real Estate, 2-10 Employees
Used the Software for: 1-5 months
  • Overall Rating
    5 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    5 /5
  • Customer Support
    4 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 03/05/2021

"Great software for landlords that grows with you!"

Comments: All rents coming through the same system and management of maintenance issues.

Pros: This is easy to use and I like the help videos/articles I can send my tenants to help with onboarding. It's a great price too. I'm at 12 units now but am acquiring 16 more so I'm glad my cost won't change per month.

Cons: I wish the help videos for tenants were in Spanish as well. A few of my tenants were confused about standard vs advanced tenant set up.

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 03/05/2021
Verified Reviewer
Partner
Real Estate, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    1 /5
  • Ease of Use
    1 /5
  • Features & Functionality
    1 /5
  • Customer Support
    1 /5
  • Value for Money
    1 /5
  • Likelihood to Recommend
    0/10
  • Reviewer Source 
  • Reviewed on 01/07/2020

"Scam that Won't Delete Your Account"

Pros: There was nothing about the software or customer experience that I enjoyed

Cons: Tenant cloud is *happy* to continue charging you every month, even though you haven't "completed setup" of your account; however, they: - Have a customer service line that goes to voicemail (and no one returns your call)
- Have "chat" online that is unwilling to help, can't cancel your account, and won't transfer you to a supervisor
It's basically like the old "CD" scams that would get you paying a monthly rate and then make it very difficult to cancel the subscription

Vendor Response

by TenantCloud on 03/07/2020

Thanks for your feedback. We are happy to help all our customers and are trying to do that efficiently and in a timely manner.

As our Support Team has previously responded via a support ticket, your issue is being under review. You have subscribed to a paid plan and was using our system. Later we have added a new feature called "Onboarding" and since your account was missing some information it was shown to you as well.

Due to this, you must have misinterpreted the system onboarding. But the day you've contacted our Support Team, we have canceled your subscription. We are sorry you had such experience with our system. We are improving our service every day to make sure our users have the best tools that help their business.

  • Reviewer Source 
  • Reviewed on 01/07/2020
Verified Reviewer
Mr
Real Estate, Self Employed
Used the Software for: 1-5 months
  • Overall Rating
    4 /5
  • Ease of Use
    3 /5
  • Features & Functionality
    3 /5
  • Customer Support
    3 /5
  • Value for Money
    4 /5
  • Likelihood to Recommend
    7/10
  • Reviewer Source 
  • Reviewed on 10/03/2021

"Great potentential but still has some key features to fix or add"

Comments: Customer support seems to be off-shore and only handled over night and I get a response at 8am, so timeliness of the responses takes 24 hours for any and every question which is painful.

Pros: This software handles most of the items required to manage a rental.

Cons: It is very slow and clunky at times, I would like the software to provide the CRP forms for each tenant for taxes, but that isn't done yet. I would also like the ability to send a quick notification to all renters via a messanger that is a template like "I will be plowing the parking lot in 15 minutes please remove your cars" Or "I will be mowing the yard in 15 minutes." But that isn't an option at all. I recently came into a bug that doesn't allow renters to set up their bank account on their IOS device (iPhone and iPad), which is a huge pain because most renters use an iPhone unfortunately and they are asked to setup the bank account on a computer but some people don't havee a computer...

  • Reviewer Source 
  • Reviewed on 10/03/2021