TenantCloud

"Perfect for Small Landlords!"

Comments: It saved me a ton of time.

Pros: I could not have made it through my first year of managing my 4 properties without this. This is the 3rd year of using this soft and I'm loving it. They are continually improving the app. I am very pleased with the use of this program and my tenants love the convenience of paying their rent online. And maintenance requests are like a game. So easy, that even my elder tenants use it.

Cons: Well, they don't have a phone support, but once you figure out how to use support tickets you get used to it.

"New and still in trial"

Pros: Loved the vendor process and maintenance requests as well as the owner portals.

Cons: There is no Move In / Move out and general inspection documentation. it will beneficial to have such function and then have the system allow you to task the work to a contractor.
You do not have a reconciliation process for bank accounts I think that is a negative.
Also you don't have an option to issues 1099 to vendors / owners and fire files to the IRS again another negative.

"Great software for landlords that grows with you!"

Comments: All rents coming through the same system and management of maintenance issues.

Pros: This is easy to use and I like the help videos/articles I can send my tenants to help with onboarding. It's a great price too. I'm at 12 units now but am acquiring 16 more so I'm glad my cost won't change per month.

Cons: I wish the help videos for tenants were in Spanish as well. A few of my tenants were confused about standard vs advanced tenant set up.

"Scam that Won't Delete Your Account"

Pros: There was nothing about the software or customer experience that I enjoyed

Cons: Tenant cloud is *happy* to continue charging you every month, even though you haven't "completed setup" of your account; however, they: - Have a customer service line that goes to voicemail (and no one returns your call)
- Have "chat" online that is unwilling to help, can't cancel your account, and won't transfer you to a supervisor It's basically like the old "CD" scams that would get you paying a monthly rate and then make it very difficult to cancel the subscription

"Great potentential but still has some key features to fix or add"

Comments: Customer support seems to be off-shore and only handled over night and I get a response at 8am, so timeliness of the responses takes 24 hours for any and every question which is painful.

Pros: This software handles most of the items required to manage a rental.

Cons: It is very slow and clunky at times, I would like the software to provide the CRP forms for each tenant for taxes, but that isn't done yet. I would also like the ability to send a quick notification to all renters via a messanger that is a template like "I will be plowing the parking lot in 15 minutes please remove your cars" Or "I will be mowing the yard in 15 minutes." But that isn't an option at all. I recently came into a bug that doesn't allow renters to set up their bank account on their IOS device (iPhone and iPad), which is a huge pain because most renters use an iPhone unfortunately and they are asked to setup the bank account on a computer but some people don't havee a computer...