TenantCloud

"Perfect for Small Landlords!"

Comments: It saved me a ton of time.

Pros: I could not have made it through my first year of managing my 4 properties without this. This is the 3rd year of using this soft and I'm loving it. They are continually improving the app. I am very pleased with the use of this program and my tenants love the convenience of paying their rent online. And maintenance requests are like a game. So easy, that even my elder tenants use it.

Cons: Well, they don't have a phone support, but once you figure out how to use support tickets you get used to it.

"Makes managing tenants a little easier"

Comments: Tenant Cloud keeps things simple. This is what I want. There are some extremnely robust solutions that offer similar offering...but too much...is sometimes overwhelming. This suits my needs just fine. There are minor issues that could use some work however I feel like Tenant Cloud will likely get better as time goes on and for now I'm happy to go along for the ride! I think they have all the nuts and bolts for the most part and the price is reasonable. I would recommend people to give it a try.

Pros: Tenant Cloud helps with automation naturally. If I can use software that takes manually entries out of the equation...I'm a fan. This software does that nicely. Tenants can view and digitally sign their lease, view charges, pay rent, communicate through platform if they like. Oh and it generates reports. What else do you really need? The interface is rather simple...easy to work with and graphically pleasing. It's rather intuitive. Doesn't take long to become comfortable. It's a nice product offering that solves my problems.

Cons: There are small details that can be frustrating but overlooked. When drafting my boilerplate lease...the format comes out slight wrong every time. The software creates a bunch of space between words or sentences. It appears random but I just edit it every time I create a lease...to clean it up and look proper. Setting up the lease could use a few tweaks. Tenant can not see a list of charges until AFTER the lease is signed. I'd like for them to see the charges at the time the lease is signed. It helps Tenant visually see what they are paying for at time of signing.

"60 Rental Units"

Comments: Took about 4 business days to set up 60 tenants including stored documents. There were a few learning curves but nothing extremely troubling. Plan to set up other aspects as time permits.

Pros: Fast, easy cloud-based implementation. Smartphone app. Tenant portal. Cloud document storage. Equipment/asset management with maintenance reminders.

Cons: Difficult to get reports on certain typical rental business functions (ie. bank deposits).

"Stressful... constantly opening support tickets with problems, no fast phone support"

Comments: The software has been overly stressful and take more of my time to use then I ever thought it would.

Pros: Lots of functionality, nice user interface, great mobile app, decent online support help (when applicable)

Cons: I've been using the software for almost a year now, and If I had to start over again, I WOULDN'T choose this software. It has been a non-stop struggle to get my tenant's user accounts connected to my landlord account, so they can access lease docs, pay invoices, etc. I have about 12 tenants using the software. At least half of them have had problems setting up a new user account and getting it connected to my landlord account. I'm constantly submitting support tickets and there is always a new reason why their account won't connect, and frankly the reason don't logically add up and in most cases simply aren't accurate. I've also had other issues like late invoices for monthly rent not generating late charges timely.

"Tenant Cloud for a Small Real Estate Company"

Pros: I purchased Tenant Cloud for the automatic payment system for paying monthly rent. It has been easy to set up and navigate. The help documents online are very thorough so there hasn't been a need to call customer service.

Cons: I didn't think the accounting system had all the options to track expenses on capital expenditure or repairs. Sometimes I go to the store and purchase things that I do not want to charge to a tenant or contractor and this option wasn't available.