--- description: Learn more about Conversational Cloud price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Conversational Cloud Cost & Reviews - Capterra Australia 2026 --- Breadcrumb: [Home](/) > [Conversational AI Platforms](/directory/31596/conversational-ai-platform/software) > [Conversational Cloud](/software/133021/conversational-cloud) # Conversational Cloud Canonical: https://www.capterra.com.au/software/133021/conversational-cloud Page: 1 / 3\ Next: [Next page](https://www.capterra.com.au/software/133021/conversational-cloud?page=2) > A leader in Conversational AI, chatbot, and messaging technology, LivePerson helps you get the results that matter to your business. > > Verdict: Rated **4.3/5** by 41 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Conversational Cloud? Businesses of all sizes who are looking to transform how they communicate with their consumers to increase sales \& improve customer care through web chat, SMS, Apple Business Chat, WhatsApp, and more. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 41 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.2/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: LivePerson - **Location**: New York, US - **Founded**: 1996 ## Commercial Context - **Starting Price**: USD 1.00 - **Pricing model**: (Free Trial) - **Pricing Details**: To determine pricing, LivePerson will work with you to identify what interactions are best suited for automation and which messaging channels should be enabled. Start by scheduling a meeting with an AI expert using their bot on www.liveperson.com. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, Spanish - **Available Countries**: Australia, Brazil, Canada, France, Germany, Ireland, Italy, Japan, Mexico, Netherlands, New Zealand, Singapore, South Africa, Spain, Türkiye, United Arab Emirates, United Kingdom, United States ## Features - AI/Machine Learning - Activity Dashboard - Alerts/Notifications - Autoresponders - Chat/Messaging - Chatbot - Code-free Development - Collaboration Tools - Communication Management - Customer Experience Management - Customer History - Customer Segmentation - Customer Support - Customisable Branding - Customizable Reports - Dashboard - Email Management - Feedback Management - Geotargeting - Interaction Tracking - Knowledge Base Management - Live Chat - Mobile Access - Multi-Channel Communication - Multi-Channel Data Collection - Multi-Language - Natural Language Processing - Negative Feedback Management - Offline Form - Pre-Configured Bot - Proactive Chat - Real-time Consumer-facing Chat - Reporting/Analytics - Self Service Portal - Social Media Integration - Support Ticket Management - Survey/Poll Management - Surveys & Feedback - Text Analysis - Third-Party Integrations - Transcripts/Chat History - Transfers/Routing - Visual Analytics ## Integrations (9 total) - Instagram - Meta for Business - NetSuite - Salesforce Sales Cloud - SugarCRM - Twilio - Twitter/X - WhatsApp - Zendesk Suite ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Conversational AI Platforms](https://www.capterra.com.au/directory/31596/conversational-ai-platform/software) ## Related Categories - [Conversational AI Platforms](https://www.capterra.com.au/directory/31596/conversational-ai-platform/software) - [Customer Experience Software](https://www.capterra.com.au/directory/30671/customer-experience/software) - [Customer Engagement Software](https://www.capterra.com.au/directory/30906/customer-engagement/software) - [CRM Software](https://www.capterra.com.au/directory/2/customer-relationship-management/software) - [Live Chat Software](https://www.capterra.com.au/directory/30797/live-chat/software) ## Alternatives 1. [Zendesk Suite](https://www.capterra.com.au/software/164283/zendesk) — 4.4/5 (4072 reviews) 2. [Slack](https://www.capterra.com.au/software/135003/slack) — 4.7/5 (24046 reviews) 3. [LiveChat](https://www.capterra.com.au/software/62194/livechat) — 4.6/5 (1715 reviews) 4. [LiveAgent](https://www.capterra.com.au/software/102188/liveagent) — 4.7/5 (1753 reviews) 5. [Tidio](https://www.capterra.com.au/software/144040/tidio-chat) — 4.7/5 (590 reviews) ## Reviews ### "LivePerson - Living up Person's expectations" — 5.0/5 > **Leo** | *13 August 2024* | Telecommunications | Recommendation rating: 2.0/10 > > **Pros**: Very clean interface, meaning is user friendly. We got used to it easily. > > **Cons**: Sometimes the app refreshes all of a sudden, meaning you lost the conversation with customers. > > Overall it is a great communication tool, it helps us a lot giving supports to our customers. We can see a lot of information that help us in that journey - and the fact that is not a hard program to use makes everything 100% better. As I said, it is not perfect and it needs some improvements, but it is simply awesome. ----- ### "Gets the job done, Room for improvement" — 3.0/5 > **Grace** | *20 August 2025* | Business Supplies & Equipment | Recommendation rating: 6.0/10 > > **Pros**: I like that live person is easy to communicate with clients. I also like that it works well with sales force to allow my conversations to automatically be stored. (although this feature only works 50% of the time, I have to manually save my conversations the other times) > > **Cons**: I really don't like that Live person requires me to change password at seemingly randomly times. I almost always have to get my IT team involved because i get caught in a loop of "you must change your password, you entered an invalid password" you can not use a password which has previously been used" > > Overall, Live person gets the job done, but there is lots of room for improvement. I am grateful for the opportunities live person offers, but I wish they were easier to complete. ----- ### "My experience with Liveengage has been perfect." — 5.0/5 > **Temitope** | *9 August 2018* | Design | Recommendation rating: 10.0/10 > > **Pros**: Liveengage is very intuitive and thus very easy to use. All of my helpdesk colleagues have no complaints making use of this helpdesk solution ,same for new agent recruits whom we recently introduced to use this. I am able to monitor the number of web visitors on our website in real time ,and know their geographical location(this has helped the marketing department).I am able to know what part of the website a website visitor I am chatting with is at ,thus making it easy to better address their challenge. Liveengage is also very mobile friendly ,and this has made it easy for web visitors accessing our website to have a good experience chatting with our helpdesk team. > > **Cons**: Liveengage has been our trustworthy helpdesk solution for the last two year period. There is absolutely no complaint from my end. > > Liveengage has provided us with an effective medium to communicate with our clients. Thus we have greatly cut down on financial resource we spend maintaining telephone support, since most of our clients are very much comfortable contacting us via Liveenagege on our website. ----- ### "A better way to connect with web visitors." — 4.0/5 > **Basiirat** | *25 August 2018* | Entertainment | Recommendation rating: 9.0/10 > > **Pros**: LiveEngage is very user friendly and this is the first quality I look out for in any software solution. It enables customization including HTML integration which makes it easy for organizations to personalize the kind of content which comes along with having LiveEngage on their website. I like the real time monitoring feature which so makes it easy to know where every web visitor is at,on every given time.The customer support agents on LiveEngage is just an extra reason why I love this program , they are polite ,willing to help and are available at all times. > > **Cons**: It takes a while and some in-house training for new users to effectively maximize the benefits of LiveEngage. However ,this tedious learning curve has an huge return on investment for every organization using LiveEngage. > > LiveEngage serves as a connection between my organization and our customers. To my organization ,LiveEngage has gone beyond just being an help-desk solution , it has enabled us segment web visitors based on activities such as the part of our website they visit,how long they spend on a particular web page ,their past interaction with the help-desk team etc ----- ### "Great software but could use some upgrades" — 4.0/5 > **Verified Reviewer** | *19 March 2019* | Computer Software | Recommendation rating: 7.0/10 > > **Pros**: The ability to pull reports is great. You can set custom dates and filter by specific departments if this software is being used by multiple departments. This helps easily track metrics such as average interaction times, wait times, and any abandoned interactions. This software also makes addressing customer concerns quick and easy in real time. Customer account details display when the interaction is taken. > > **Cons**: The cons I saw with this software is the inability to prioritize chats or allow chats to be taken based on 'cherry-picking'. When you have paid support modals, the ability to be able to pull those interactions right away would be beneficial. You can only take interactions in the order that they are received in the queue. Support issues take a while to resolve. ----- Page: 1 / 3\ Next: [Next page](https://www.capterra.com.au/software/133021/conversational-cloud?page=2) ## Links - [View on Capterra](https://www.capterra.com.au/software/133021/conversational-cloud) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data