15 years helping Australian businesses
choose better software

Australia Local product

What Is ChilliDB?

A custom CRM for the NFP sector, with built in assumptions based around the work flow, reporting, client and stakeholder management needs of NFP's in the Asia Pacific region.
The key to consistent service delivery, team collaboration in different locations and time zones, better stakeholder relations, improved knowledge management and event delivery.

ChilliDB has the dominant market share of medicare locals in Australia and strong network of peak bodies, councils, industry bodies and NFPs.

Who Uses ChilliDB?

Not for profit organisations in the Asia pacific region including semi government authorities, community services, associations, councils, industry bodies and peak organisations

Where can ChilliDB be deployed?

Cloud-based
On-premises

About the vendor

  • Polymorphic Solutions
  • Located in Brisbane, Australia
  • Founded in 1996

ChilliDB support

  • Phone Support
  • Chat

Countries available

Australia, New Zealand

Languages

English

ChilliDB pricing

Starting Price:

$26.00/month
  • Yes, has free trial
  • No free version

ChilliDB does not have a free version but does offer a free trial. ChilliDB paid version starts at $26.00/month.

About the vendor

  • Polymorphic Solutions
  • Located in Brisbane, Australia
  • Founded in 1996

ChilliDB support

  • Phone Support
  • Chat

Countries available

Australia, New Zealand

Languages

English

ChilliDB videos and images

ChilliDB Software - Comprehensive Reporting
ChilliDB Software - Survey Creation
ChilliDB Software - Client Management
ChilliDB Software - 4 reasons to choose ChilliDB
ChilliDB Software - Popular Modules of ChilliDB
View 6 more
ChilliDB video
ChilliDB Software - Comprehensive Reporting
ChilliDB Software - Survey Creation
ChilliDB Software - Client Management
ChilliDB Software - 4 reasons to choose ChilliDB
ChilliDB Software - Popular Modules of ChilliDB

Features of ChilliDB

  • Activity Dashboard
  • Alerts/Notifications
  • Appointment Management
  • CRM
  • Calendar Management
  • Calendar/Reminder System
  • Contact Database
  • Contact Management
  • Data Import/Export
  • Document Management
  • Document Storage
  • Donation Tracking
  • Donor Management
  • Email Management
  • Email Marketing
  • Event Management
  • Fundraising Management
  • Interaction Tracking
  • Marketing Automation
  • Member Database
  • Membership Management
  • Mobile Access
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Segmentation
  • Task Management
  • Third Party Integrations
  • Workflow Management

Alternatives to ChilliDB

Eudonet helps organisations focus on their objectives to develop a unique relationship with each other.
Mition is the ultimate Australian owned and operated membership platform. Learn more about Mition
Drive growth with Sales Cloud 360, the best-in-class sales solution that drives rep productivity on the world's #1 CRM platform. Learn more about Salesforce Sales Cloud
Your Success Matters. The Sales CRM With A Refreshing Human Touch. CRM, Email Marketing, Social Posting, Texting, Video Email And More.
Most affordable complete CRM on the market. One time $99 cost per user. Very easy to use with optional add-ons for a tailored package
Integrated platform to manage your service delivery - intake, scheduling, reporting, SMS, client/volunteer portals and more.
ProClass helps organizations with class registration, donor management, memberships, and certifications all in one easy to use system.
CRM that sits right inside your Outlook. Helps manage Contacts, Sales, Projects, and Marketing. Also available on the web and mobile.
Neon CRM offers complete fundraising, membership, event, & volunteer management + email marketing, automation, and powerful reporting.

Reviews of ChilliDB

Average score

Overall
4.6
Ease of Use
4.4
Customer Service
4.6
Features
4.2
Value for Money
4.4

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
60%
4
40%
Lindy
Project Coordinator in Australia
Individual & Family Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Comprehensive customised client management

5.0 last year

Comments: It has been a very powerful tool to capture our work and help us track our progress. With the onset of the pandemic it meant that we could all share our work online while working from home and stop using paper files. The ability to capture our data and bulk upload to DEX has been excellent. With the floods in Lismore in Feb this year (2022) having the online system meant we had no loss of files when our office was inundated by flood waters

Pros:

We can fully customize fields for our needs so that it is tailored for us. The software can be easily adjusted as our needs change. It can be mapped to the Commonwealth Government DEX reporting database to enable us to easily upload our activities and outcomes straight from our notes! It has saved us much time due to this. I also like to option for new developments - updates that are based on customer feedback and the option to pay for software development specific to our needs.

Cons:

It is HUGE learning curve and can be challenging to understand and learn how to program/customise. The system does rely on some intrinsic IT knowledge which is not knowledge commonly held by employees in human services type sectors such as ours. Luckily there is great support to assist the user. There is still so much I do not yet understand about the system and how to get the most our of it.

Dina
PSO Coordinator in Australia
Medical Practice, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Working with the chilli Team

5.0 4 years ago

Comments: Great experience!

Pros:

Liaising with the CHilliDB team. Easy to work with!

Cons:

n/a Didn't have any issues but maybe the advanced filters

Maryann
Knowledge and Information Management Officer in Australia
Hospital & Health Care, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

ChilliDB

4.0 last year

Pros:

There is great deal of flexibility with customisation of fields and categories which allows us to easily meet changing demands for stakeholder management internally .

Cons:

There are always areas for improvement both with how our organisation uses ChilliDB and from a ongoing system enhancement perspective. We don't always understand what it can do and documentation on changes to the system and understanding some of the capabilities could be improved to assist our understanding and use..

Tony
A/ Principal Program Officer in Australia
Government Administration, 1,001–5,000 Employees
Used the Software for: 1+ year
Reviewer Source

Great software - easy to adjust to your requirements

4.0 last year

Comments: Despite some confusion, the HelpDesk has been very fast to reply and provide step by step instruction and clarification on what was needed.

Pros:

The flexibility and ease to modify it to be closely fit for purpose.

Cons:

Some confusing steps (until learnt) when creating modules etc .

Gael
Business Consultant in Australia
Health, Wellness & Fitness, 2–10 Employees
Used the Software for: Free Trial
Reviewer Source

Excellent Service!

5.0 last year

Comments: Great team at ChilliDB, really willing and keen to assist, support and answer questions. The platform is easy to navigate and the ongoing support is available.

Pros:

Very easy to use, great support during obligation-free trial period, simple transfer of data into the CRM

Cons:

Nothing. So far so good and highly recommend!