--- description: Learn more about Vivantio price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Vivantio Cost & Reviews - Capterra Australia 2026 --- Breadcrumb: [Home](/) > [IT Service Software](/directory/30672/it-service/software) > [Vivantio](/software/132880/vivantio) # Vivantio Canonical: https://www.capterra.com.au/software/132880/vivantio Page: 1 / 8\ Next: [Next page](https://www.capterra.com.au/software/132880/vivantio?page=2) > Cloud-based, scalable service management software for internal- and external-facing support teams. > > Verdict: Rated **4.3/5** by 178 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Vivantio? Medium to large businesses looking for scalable service management software to maintain customer satisfaction throughout high growth. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 178 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 4.4/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Vivantio - **Location**: Boston, US - **Founded**: 2005 ## Commercial Context - **Starting Price**: USD 59.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: The Vivantio Platform provides multiple licensing options (named, concurrent, mixed, pools) to help you maximize your investment and keep your whole service team connected. Price includes: -Every Vivantio feature -Choice of data centers -In-house Professional Services -Customer Success Manager -Vivantio US \& UK Telephone, Email and Self Service Support Volume discounts start at around 15 users and continue to rise to 40%. Educational institutions automatically qualify for a 5% discount; non-profits for 10%. - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop) ## Features - Access Controls/Permissions - Activity Dashboard - Alerts/Notifications - Asset Tracking - Assignment Management - Audit Management - Automated Routing - CRM - CSAT Survey Structure - Call Center Management - Catalog Management - Change Management - Collaboration Tools - Communication Management - Complaint Monitoring - Configuration Management - Contact Management - Content Management - Customer Database - Customer Experience Management - Customer History - Customer Support - Customisable Forms - Customizable Templates - Engagement Tracking - Feedback Management - IT Asset Tracking - IT Reporting - Inbox Management - Incident Management - Inventory Management - Issue Tracking - Knowledge Base Management - Knowledge Management - Live Chat - Multi-Channel Communication - NPS Survey Structure - Onboarding - Process/Workflow Automation - Release Management - Remote Access/Control - SMS Messaging - Self Service Portal - Survey/Poll Management - Surveys & Feedback - Task Management - Ticket Management - Usage Tracking/Analytics - User Management - Visual Analytics ... and 50 more features ## Integrations (18 total) - Azure DevOps - Datadog - Gmail - Jira - Lansweeper - Loggly - Microsoft 365 - Microsoft Azure - Microsoft Entra ID - Microsoft Teams - New Relic - Okta - OpsGenie - PagerDuty - Salesforce Platform ... and 3 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [IT Service Software](https://www.capterra.com.au/directory/30672/it-service/software) ## Related Categories - [IT Service Software](https://www.capterra.com.au/directory/30672/it-service/software) - [ITSM Tools](https://www.capterra.com.au/directory/30676/itsm/software) - [Service Desk Software](https://www.capterra.com.au/directory/31027/service-desk/software) - [Customer Success Software](https://www.capterra.com.au/directory/30961/customer-success/software) - [Customer Support Software](https://www.capterra.com.au/directory/32315/customer-support/software) ## Alternatives 1. [Action1](https://www.capterra.com.au/software/180609/action1-rmm) — 4.9/5 (237 reviews) 2. [Atera](https://www.capterra.com.au/software/144309/atera) — 4.5/5 (446 reviews) 3. [Pulseway](https://www.capterra.com.au/software/141792/pulseway) — 4.7/5 (310 reviews) 4. [Milvus](https://www.capterra.com.au/software/202528/milvus) — 4.8/5 (298 reviews) 5. [JIRA Service Management](https://www.capterra.com.au/software/138769/jira-service-management) — 4.5/5 (763 reviews) ## Reviews ### "Vivantio - Link Group" — 4.0/5 > **Kit** | *8 August 2024* | Civic & Social Organization | Recommendation rating: 7.0/10 > > **Pros**: Support for IT Service Management Highly configurable Responsive support > > **Cons**: Interface not customisable in the way I would like (make text black, not grey, for ease of reading, reduce white space, display key ticket data at all times) > > Vivantio have been a good supplier to work with, and the product has transformed our digital service delivery ----- ### "Vivantio" — 4.0/5 > **Ashley** | *15 November 2022* | E-Learning | Recommendation rating: 8.0/10 > > **Pros**: I like the customization options you have that other products don’t and won’t offer > > **Cons**: It takes a bit to get logged in and to navigate but not too many cons ----- ### "Simple and adaptive IT Service Management" — 4.0/5 > **Ben** | *14 September 2023* | E-Learning | Recommendation rating: 8.0/10 > > **Pros**: Ease of implementation and customisation. > > **Cons**: Reporting tool is fussy and the labels can be confusing. > > I have used it in more than one environemnt and deployment and customisation was easy especialy with the implementation help and guidance provided. ----- ### "Excellent Product Support but lacking finer details" — 3.0/5 > **Darren** | *31 January 2017* | Financial Services | Recommendation rating: 5.0/10 > > **Pros**: User Support, Workflow module > > **Cons**: GUI, speed of page loads, lack of updates to key functionality > > Vivantio offers a ITIL service desk software that we use for software support. In general I have found the solution not very user friendly and in the last 3 years of using it, I found that little has changed to the basic user functionality to improve this despite many feature requests to aid this. A key example of this is that, in 2017, it is still not possible for all emails in the system to show the pictures that are embedded. In the past, we have found that the quality of the software updates to the system lacking basic QA process and it has become quite simple to find bugs in the new features. I would say that the support team is very good at getting back to you within half a business day and providing us with workarounds of problems that we have highlighted. ----- ### "Excellent product and customer service" — 5.0/5 > **Sam** | *14 April 2021* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: The software is easily customisable and changed pre and post-launch of the system, meaning that you can launch, get it wrong and change it. The capabilities seem endless and offers all requirements that we need. > > **Cons**: The difference in the admin area to the technician portal is a little bit confusing at times. I believe that the back end admin area needs upgrading to the FLEX environment. ----- Page: 1 / 8\ Next: [Next page](https://www.capterra.com.au/software/132880/vivantio?page=2) ## Links - [View on Capterra](https://www.capterra.com.au/software/132880/vivantio) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data