17 years helping Australian businesses
choose better software
Vivantio
What Is Vivantio?
Vivantio empowers IT teams to deliver excellent service with a fully configurable platform that manages workloads, boosts efficiency, and significantly reduces resolution times. Go beyond basic ticketing with proactive predictive analysis, streamlined service operations, and a suite of tools to address potential risks, while integrating effortlessly with major products and platforms.
Built on ITIL4, Vivantio offers a holistic view of IT infrastructure, helping you adhere to ITSM best practices.
Who Uses Vivantio?
Medium to large businesses looking for scalable service management software to maintain customer satisfaction throughout high growth.
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Reviews of Vivantio
INTUITIVE TICKET MANAGEMENT SYSTEM
Comments:
Every Day use uses little machine resources so other applications can run at the same time.
compatible with most commercial browsers.
Pros:
Self contained tool with build in reports and logs, reliable for the most part. Very intuitive for the amateur user, Forgiving when errors occurs,
Cons:
Occasionally crashes and some menus not coherent with others. No software is %100 reliable. It is improve daily
Simple and adaptive IT Service Management
Comments: I have used it in more than one environemnt and deployment and customisation was easy especialy with the implementation help and guidance provided.
Pros:
Ease of implementation and customisation.
Cons:
Reporting tool is fussy and the labels can be confusing.
Alternatives Considered:
Vivantio - Link Group
Comments: Vivantio have been a good supplier to work with, and the product has transformed our digital service delivery
Pros:
Support for IT Service Management Highly configurable Responsive support
Cons:
Interface not customisable in the way I would like (make text black, not grey, for ease of reading, reduce white space, display key ticket data at all times)
Excellent Product Support but lacking finer details
Comments: Vivantio offers a ITIL service desk software that we use for software support. In general I have found the solution not very user friendly and in the last 3 years of using it, I found that little has changed to the basic user functionality to improve this despite many feature requests to aid this. A key example of this is that, in 2017, it is still not possible for all emails in the system to show the pictures that are embedded. In the past, we have found that the quality of the software updates to the system lacking basic QA process and it has become quite simple to find bugs in the new features. I would say that the support team is very good at getting back to you within half a business day and providing us with workarounds of problems that we have highlighted.
Pros:
User Support, Workflow module
Cons:
GUI, speed of page loads, lack of updates to key functionality
Alternatives Considered:
Excellent product and customer service
Pros:
The software is easily customisable and changed pre and post-launch of the system, meaning that you can launch, get it wrong and change it. The capabilities seem endless and offers all requirements that we need.
Cons:
The difference in the admin area to the technician portal is a little bit confusing at times. I believe that the back end admin area needs upgrading to the FLEX environment.
