---
description: Learn more about Helpium price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Helpium Cost & Reviews - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Live Chat Software](/directory/30797/live-chat/software) > [Helpium](/software/1326798/Helpium)

# Helpium

Canonical: https://www.capterra.com.au/software/1326798/Helpium

> Cloud-based customer service platform with AI chatbot, unified inbox, knowledge base, appointment booking, and workflows.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Who Uses Helpium?

Small to mid-sized businesses in e-commerce, healthcare, real estate, professional services, and software or SaaS.

## About the vendor

- **Company**: Helpium

## Commercial Context

- **Pricing model**:  (Free Trial)
- **Pricing Details**: One flat price per account with unlimited users: no per-seat or per-agent fees. All plans include every channel (live chat, email, WhatsApp, Instagram, Messenger, Mercado Libre), AI Actions and AI Workflows. Plans differ in the number of AI messages per month. Annual billing saves 20% (Basic $12/month, Pro $42/month billed annually). WhatsApp conversation fees are charged by Meta, not by Helpium.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English, Spanish
- **Available Countries**: Argentina, Bolivia, Chile, Colombia, Costa Rica, Dominican Republic, Ecuador, Guatemala, Mexico, Panama, Paraguay, Peru, Spain, United States, Uruguay

## Features

- Activity Dashboard
- Alerts/Escalation
- Audience Targeting
- Autoresponders
- CRM
- Chat/Messaging
- Chatbot
- Customer Database
- Customisable Branding
- Email Management
- Human Handover
- Knowledge Base Management
- Lead Distribution
- Lead Qualification
- Live Chat
- Multi-Channel Communication
- Multi-Language
- Reporting/Analytics
- Sentiment Analysis
- Third-Party Integrations
- Workflow Management

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Chat

## Category

- [Live Chat Software](https://www.capterra.com.au/directory/30797/live-chat/software)

## Related Categories

- [Live Chat Software](https://www.capterra.com.au/directory/30797/live-chat/software)
- [Customer Support Software](https://www.capterra.com.au/directory/32315/customer-support/software)
- [Help Desk Software](https://www.capterra.com.au/directory/30008/help-desk/software)
- [Conversational AI Platforms](https://www.capterra.com.au/directory/31596/conversational-ai-platform/software)
- [Conversational Marketing Software](https://www.capterra.com.au/directory/31562/conversational-marketing-platform/software)

## Alternatives

1. [Zendesk Suite](https://www.capterra.com.au/software/164283/zendesk) — 4.4/5 (4116 reviews)
2. [Freshdesk](https://www.capterra.com.au/software/124981/freshdesk) — 4.5/5 (3494 reviews)
3. [Text](https://www.capterra.com.au/software/1078275/Text) — 4.7/5 (32 reviews)
4. [Vision Helpdesk](https://www.capterra.com.au/software/102230/vision-helpdesk) — 4.6/5 (49 reviews)
5. [Social Intents](https://www.capterra.com.au/software/211547/social-intents) — 4.7/5 (10 reviews)

## Links

- [View on Capterra](https://www.capterra.com.au/software/1326798/Helpium)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10271623/Helpium/> |
| en-AE | <https://www.capterra.ae/software/1326798/Helpium> |
| en-AU | <https://www.capterra.com.au/software/1326798/Helpium> |
| en-CA | <https://www.capterra.ca/software/1326798/Helpium> |
| en-GB | <https://www.capterra.co.uk/software/1326798/Helpium> |
| en-IE | <https://www.capterra.ie/software/1326798/Helpium> |
| en-IL | <https://www.capterra.co.il/software/1326798/Helpium> |
| en-IN | <https://www.capterra.in/software/1326798/Helpium> |
| en-NZ | <https://www.capterra.co.nz/software/1326798/Helpium> |
| en-SG | <https://www.capterra.com.sg/software/1326798/Helpium> |
| en-ZA | <https://www.capterra.co.za/software/1326798/Helpium> |

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