15 years helping Australian businesses
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What Is Pipedrive?

Pipedrive helps construction management teams become the best. Start tracking supplies, contacts, and your overall project progress with Pipedrive's easy to implement CRM tool loved by thousands of management teams all over the world. Whether in the office or on site, Pipedrive makes sure you stay updated on deal progress and scheduled activities while driving maximum deals to close.

Who Uses Pipedrive?

Sales teams and small businesses looking for a simple yet powerful sales tool to help them stay organized.

Where can Pipedrive be deployed?

Cloud-based
On-premises

About the vendor

  • Pipedrive
  • Located in London, UK
  • Founded in 2010

Pipedrive support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Algeria, American Samoa, Argentina, Australia, Austria and 119 others

Languages

Czech, Dutch, English, Finnish, French and 11 others

Pipedrive pricing

Starting Price:

USD 24.00/month
  • Yes, has free trial
  • No free version

Pipedrive does not have a free version but does offer a free trial. Pipedrive paid version starts at USD 24.00/month.

Pricing plans get a free trial

About the vendor

  • Pipedrive
  • Located in London, UK
  • Founded in 2010

Pipedrive support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Algeria, American Samoa, Argentina, Australia, Austria and 119 others

Languages

Czech, Dutch, English, Finnish, French and 11 others

Pipedrive videos and images

Pipedrive Software - Pipedrive helps you keep track of your deal progress by providing you with information about your deals based on what pipeline stage they occupy in your pipeline view.  The pipeline stages are defined by an admin user in the company Pipedrive account.
Pipedrive Software - Staying organized and keeping track of your activities is key to keeping your sales moving and making sure you get those all-important wins. To help you manage this, Pipedrive has the calendar view!
Pipedrive Software - When selling, you may need to have a visual representation of the history of your activities with a specific contact. For that, you can use Pipedrive's contacts timeline view.
Pipedrive Software - Pipedrive's Leads Inbox is a separate inbox to keep your leads in before they become deals. Once you decide which leads can be qualified, you can easily convert them to deals and add them directly into your pipeline to start your sales process.
Pipedrive Software - In Pipedrive, the ongoing transaction you are pursuing with a person or organization is tracked as a deal, which is processed through the stages of your pipeline until it is either WON or LOST.
View 6 more
Pipedrive video
Pipedrive Software - Pipedrive helps you keep track of your deal progress by providing you with information about your deals based on what pipeline stage they occupy in your pipeline view.  The pipeline stages are defined by an admin user in the company Pipedrive account.
Pipedrive Software - Staying organized and keeping track of your activities is key to keeping your sales moving and making sure you get those all-important wins. To help you manage this, Pipedrive has the calendar view!
Pipedrive Software - When selling, you may need to have a visual representation of the history of your activities with a specific contact. For that, you can use Pipedrive's contacts timeline view.
Pipedrive Software - Pipedrive's Leads Inbox is a separate inbox to keep your leads in before they become deals. Once you decide which leads can be qualified, you can easily convert them to deals and add them directly into your pipeline to start your sales process.
Pipedrive Software - In Pipedrive, the ongoing transaction you are pursuing with a person or organization is tracked as a deal, which is processed through the stages of your pipeline until it is either WON or LOST.

Features of Pipedrive

  • AI/Machine Learning
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Automated Responses
  • Autoresponders
  • Batch Processing
  • CRM
  • Calendar Management
  • Calendar/Reminder System
  • Call List Management
  • Campaign Management
  • Chatbot
  • Client Tracking
  • Client/Property Matching
  • Code-free Development
  • Collaboration Tools
  • Communication Management
  • Contact Database
  • Contact Management
  • Content Management
  • Contract/License Management
  • Customer Database
  • Customer History
  • Customer Segmentation
  • Customer Support
  • Customisable Branding
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Visualization
  • Document Management
  • Document Storage
  • Donor Management
  • Drag & Drop
  • Drip Campaigns
  • Email Management
  • Email Marketing
  • Email Templates
  • Email Tracking
  • Feedback Management
  • For Financial Institutions
  • For Insurance Industry
  • For Sales Teams/Organizations
  • Forecasting
  • Geotargeting
  • Goal Setting/Tracking
  • Interaction Tracking
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Distribution
  • Lead Engagement
  • Lead Management
  • Lead Notifications
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Live Chat
  • Marketing Automation
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Language
  • Natural Language Processing
  • Negative Feedback Management
  • Offline Form
  • Online Forms
  • Opportunity Management
  • Patient Communications
  • Performance Management
  • Performance Metrics
  • Personalization
  • Pipeline Management
  • Pre-Configured Bot
  • Predictive Analytics
  • Project Management
  • Prospecting Tools
  • Quotes/Estimates
  • Real-time Consumer-facing Chat
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Sales Activity Management
  • Sales Forecasting
  • Sales Pipeline Management
  • Sales Reports
  • Scheduling
  • Search/Filter
  • Segmentation
  • Shared Contacts
  • Subscriber Management
  • Survey/Poll Management
  • Task Management
  • Template Management
  • Territory Management
  • Text Analysis
  • Third-Party Integration
  • Third-Party Integrations
  • Time on Site Tracking
  • Transcripts/Chat History
  • Transfers/Routing
  • Visual Analytics
  • Workflow Management

Alternatives to Pipedrive

Agile CRM is a complete sales, marketing and service suite designed to let SMBs to sell and market like the Fortune 500.
monday.com is a cloud Work OS, where teams run their projects and everyday work, whether they are in the office, home or on-the-go. Learn more about monday.com
A visual collaboration tool that creates a shared perspective for your team on any project in a fun, flexible, and rewarding way.
Zendesk Sell is sales CRM software that helps you close more deals.
Sales CRM solution that helps businesses visualize opportunities by receiving leads from Facebook campaigns, chat services, & LinkedIn.
We help small teams power big businesses with the must-have platform for intelligent marketing automation.
Use monday CRM to manage construction projects, track progress, timeframes, and budgets, communicate in real-time, and more.
Data analysis solution that helps businesses manage spreadsheets, create graphs/charts, perform calculations, share projects, and more.

Reviews of Pipedrive

Average score

Overall
4.5
Ease of Use
4.5
Customer Service
4.4
Features
4.3
Value for Money
4.4

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Jamie
Jamie
Head of Growth in UK
Verified LinkedIn User
Computer Software, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Great for efficiency & simplicity

5.0 2 months ago New

Comments: I’m really pleased with the improved efficiency we’ve achieved by switching to Pipedrive and I can’t see us moving away anytime soon.

Pros:

It’s incredibly easy to move data from your old CRM and set up your pipelines. Even easier to manage opportunities at every stage. The alerts, activities and send from Pipedrive features are great for keeping organised and the forecasting function is decent too.

Cons:

It is geared around the sales process/kanban view so can be a little limiting when using it as a hybrid marketing & sales CRM. The insights dashboard building area is good but it doesn’t allow you to create bespoke charts/tables for every possible data point (fair enough for the price point).

Alternatives Considered: monday CRM and monday.com

Reasons for Choosing Pipedrive: I inherited Insightly from a previous employee and it was a bit of a mess; we needed to simplify the sales process and get a much clearer view of our pipeline and marketing/contact data. Pipedrive was the obvious choice.

Switched From: Insightly

Reasons for Switching to Pipedrive: Price, simplicity of setup and wide range of easy-to-implement integrations were the main standout benefits of Pipedrive.

Pipedrive Response

5 days ago

Jamie, thank you for sharing so meaningful insights and feedback!

japhet
Creative Director in South Africa
Telecommunications, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

The unrivaled CRM in the industry

5.0 last month New

Comments: Pipedrive stands out as my top choice among CRMs, having thoroughly evaluated over a dozen options. I consistently recommend it to my clients due to its exceptional versatility with third-party integrations. Additionally, I suggest it to beginners because of the extensive features available even with the top-tier package, which remains one of the most affordable options on the market.

Pros:

I appreciate Pipedrive's straightforward user interface, its flexibility for customization, and its extensive range of integrations, which is unmatched in its category. I would even describe it as modular, as you can easily add almost any feature you desire through third-party integrations. This ensures that you're never restricted by the limitations of what Pipedrive may not excel at. On the other hand, if you prefer an all-in-one solution, Pipedrive still outperforms its competitors in this aspect.

Cons:

I'm not particularly fond of how certain basic features are restricted to higher-priced plans. While I lean towards the 'modular' setup, the lowest-priced plan is the most logical choice for me. However, I do miss some features like prioritizing important fields based on the deal or the stage of the person/organization in the pipeline. In the past, I subscribed to Pipedrive's top-tier package, but I found the automation features to be underwhelming. They are somewhat limited, and the triggers don't always function as expected.

Pipedrive Response

5 days ago

Japhet, Thank you very much for your feedback! :D We will make sure to forward it to our dedicated teams. If you need any help, please reach out to our Support Team. They will be happy to help!

Michael
Owner and Principal in US
Marketing & Advertising, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source
Source: SoftwareAdvice

Pipedrive lost over 6 years' worth of my client notes and data

1.0 last year

Comments: The good is not worth it if they fail at doing the one thing you need them to do... maintain my client data.

Pros:

It was my CRM of choice to maintain my client notes until they lost my data, admitted it, but only offered to cover 50% of 1 year of service for the invaluable loss of 6 years of my data.

Cons:

Pipedrive lost over 6 years' worth of my client notes 😡. This data included likes, dislikes, kids' and spouses' names, and all manner of information that are invaluable to business relationships. I have in writing from them that they are responsible, but they claim that as other functions were working, all they are willing to do is refund me HALF of one year's worth of my subscription. Being a CRM, I reminded them that their ONE job is to safeguard my clients' data. They'll likely delete this post, but I would like everyone to know how they safeguard your data and the lousy extent to which they will step up.Thank you for your time,An extremely displeased customer

Alternatives Considered: Salesforce Sales Cloud

Reasons for Switching to Pipedrive: My prior company used Pipedrive, so I was used to it.

Giovanni
Data Scientist in Brazil
Computer Software, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

A cost-effective CRM solution for businesses with small sales teams

4.0 3 months ago

Pros:

I like how easy it is to start an operation and gain insights from the deals pipeline. Pipedrive also offers tons of content to introduce and maintain your knowledge about SalesOps and what fits best with your deals workflow. You'll be able to integrate it with almost all the relevant tools for data analysis. Even when it's not native to Pipedrive, you can find the right solution on the marketplace.

Cons:

I don't like how the dashboards are structured, eventually we started using other tools and in-house solutions. It gets confusing when you start to create one dash after another... if you don't keep track of it and clean any unnecessary dashboard, you'll find yourself lost among all the legacy charts you created before. But, as long as you keep things organized, you have a great tool to work with.

Pipedrive Response

5 days ago

Giovanni, thank you very much for sharing your insights and feedback! Let us know if you need any help!

Igor
Igor
Sales Manager in Canada
Verified LinkedIn User
Real Estate, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Great Starter CRM for New Users

5.0 3 weeks ago New

Pros:

Very easy to enter new contacts into the system, or to do a bulk import. Very Easy to search for contacts via the search query, including custom fields. You can select multiple contacts at the same time and edit their information in a multiselect format. Very easy to create custom columns that will enable you to organise the information that you need.

Cons:

Not the best with organising tasks automatically or checking for overlapping tasks.They do not have a lead generation tool in the form of a lead capture technology or widget.Does not have an email marketing integration like more modern Real Estate CRM's

Pipedrive Response

5 days ago

Igor, we truly appreciate your comments! Thank you