--- description: Learn more about Five9 price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Five9 Cost & Reviews - Capterra Australia 2026 --- Breadcrumb: [Home](/) > [Customer Experience Software](/directory/30671/customer-experience/software) > [Five9](/software/132405/five9) # Five9 Canonical: https://www.capterra.com.au/software/132405/five9 Page: 1 / 21\ Next: [Next page](https://www.capterra.com.au/software/132405/five9?page=2) > Five9 is a cloud-based contact center software that helps organizations deliver exceptional customer experiences. > > Verdict: Rated **4.2/5** by 483 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Five9? Healthcare, financial services, retail, higher education, government, sales and telemarketing, customer services, outsourcing, collections, enterprise, mid-market, and supervisors. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.2/5** | 483 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.0/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Five9 - **Location**: San Ramon, US - **Founded**: 2001 ## Commercial Context - **Starting Price**: USD 159.00 - **Pricing model**: Other - **Pricing Details**: Monthly license fees per concurrent agent depend on volume and selected product options. Additional long distance fees may apply. Bundled seat/long distance packages available. Contact Five9 for a custom price quote. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (On-Premise), Linux (On-Premise), iPad (Mobile) - **Supported Languages**: English, French, German, Polish, Portuguese, Spanish - **Available Countries**: Brazil, United Kingdom, United States ## Features - Activity Dashboard - Agent Interface - Alerts/Notifications - Auto-Dialer - Automated Routing - Automatic Call Distribution - CRM - Call Center Management - Call Logging - Call Recording - Call Reporting - Call Routing - Call Scripting - Call Tracking - Call Transcription - Callback Scheduling - Campaign Management - Chatbot - Customer Experience Management - Customizable Templates - Dashboard - Data Visualization - Employee Coaching Tools - Employee Scheduling - Event Triggered Actions - Feedback Management - File Transfer - For Call Centers - IVR - Inbound Call Center - KPI Monitoring - Labor Forecasting - List Management - Multi-Channel Communication - Multi-Channel Data Collection - Multiple Scoring Models - Negative Feedback Management - Power Dialer - Predictive Dialer - Quality Management - Queue Management - Recording - Reporting/Analytics - Survey/Poll Management - Surveys & Feedback - Text Analysis - Third-Party Integrations - VoIP - Workflow Management - Workforce Management ... and 16 more features ## Integrations (16 total) - Dynamics 365 - Freshdesk - Microsoft Teams - NetSuite - Nextiva - Oracle Service - RingCX - Salesforce Sales Cloud - Salesforce Service Cloud - ServiceNow - SpiceX - SugarCRM - Velocify - Zendesk Suite - Zoho CRM ... and 1 more integrations ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Customer Experience Software](https://www.capterra.com.au/directory/30671/customer-experience/software) ## Related Categories - [Customer Experience Software](https://www.capterra.com.au/directory/30671/customer-experience/software) - [Auto Dialer Software](https://www.capterra.com.au/directory/30999/auto-dialer/software) - [Telemarketing Software](https://www.capterra.com.au/directory/31034/telemarketing/software) - [Call Centre Software](https://www.capterra.com.au/directory/30007/call-center/software) - [IVR Software](https://www.capterra.com.au/directory/30231/ivr/software) ## Alternatives 1. [Zendesk Suite](https://www.capterra.com.au/software/164283/zendesk) — 4.4/5 (4079 reviews) 2. [Ringover](https://www.capterra.com.au/software/169627/ringover) — 4.7/5 (875 reviews) 3. [Convoso](https://www.capterra.com.au/software/76768/cloud-predictive-dialer) — 4.5/5 (387 reviews) 4. [DialedIn CCaaS](https://www.capterra.com.au/software/29589/callcenternow) — 4.8/5 (324 reviews) 5. [LiveAgent](https://www.capterra.com.au/software/102188/liveagent) — 4.7/5 (1787 reviews) ## Reviews ### "Junk software" — 1.0/5 > **Shahriar** | *27 March 2025* | Food & Beverages | Recommendation rating: 0.0/10 > > **Pros**: Nothing to like about system with too many prolems. > > **Cons**: Not friendly and too many defects with unusual operations. > > For last few moths that our company got this service, almost 12 different defects. ----- ### "THE KICKER FOR WARM TRANSFERS" — 4.0/5 > **Freyxa** | *22 May 2025* | Financial Services | Recommendation rating: 7.0/10 > > **Pros**: It was really easy to be able to set up or start using as an employee this soft Word for phone calls, like transfer calls, warm, call cold transfer > > **Cons**: What I can say that I didn’t like he was going to be regarding the automatic voicemail from our end, it was not really useful and sometimes it didn’t even work > > My overall experience it was mostly as a daily user, it was really good. He did the job. It was really efficient and friendly. ----- ### "Great CTI tool, very well integrated with Salesforce CRM" — 5.0/5 > **Gabriel** | *14 March 2025* | Education Management | Recommendation rating: 7.0/10 > > **Pros**: - Quick dialup - Fast reactivity - Great integration with Salesforce contacts > > **Cons**: - It will be good to see directly the voicemails attached to the contact in Salesforce - Can't call a number if it's not a contact > > I use Five9 everyday to call students already in my pipeline or I put myself active in the calling queue to call inbound leads ----- ### "A way to communicate," — 3.0/5 > **Bharath** | *3 December 2024* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: 1. Integeration is easy and convinient of Five9. 2. Customer support team is really helpful and provides timely resolutions. 3. Helps to grab real time records to see calls and chats. > > **Cons**: 1. Laggy in performance. 2. There is no information whenever a call recieved it is automatically started and ended. 3. Sometimes we saw gaps in records data as well. > > Using this as a cloud contact center to make and receive calls and to make records and live tracks of all outbound and inbound calls. ----- ### "Amy's review" — 5.0/5 > **Amy** | *6 February 2025* | Government Administration | Recommendation rating: 9.0/10 > > **Pros**: Five9 is a great company. It provides a platform that gives different services. It is very up to date and advanced. > > **Cons**: Nothing. It is a great tool for workplaces and professional environments. ----- Page: 1 / 21\ Next: [Next page](https://www.capterra.com.au/software/132405/five9?page=2) ## Links - [View on Capterra](https://www.capterra.com.au/software/132405/five9) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data