Skedda

Simple interface, intuitive to use, flexible under the hood and great support.

Comments: We use the free version of Skedda to control access to our three counselling rooms in our not-for-profit organisation. It is used by about 30 quite mature and technically challenged personnel who have had very few problems with the simple interface. It did most of what we wanted from day one but Skedda have responded to requests for changes and it now fits all our needs. It has always been reliable and glitch-free and is quite a flexible well thought-out platform. I've been particularly impressed by their helpful and fast response to our enquiries, especially since we are not fee paying customers!

Pros:

Reliable, simple interface, but flexible set-up. Perfect support. Has to be the best out there. A very good free service.

Cons:

Free or expensive pricing structure. We'd happily pay if there was a low tier pricing step.

A solid reservation platform with minor quirks

Comments: We use Skedda to manage a single collaborative space with a mixture of resident and external users. Skedda was free for this small setup and creating user accounts was so quick that we stayed with it. You can set up appointments easily with just a few clicks and the GUI is clear and makes great use of the screen real estate. our dealings with customer service have been fine, you feel like you're talking to people who understand the product and not a call centre a thousand miles away.

Pros:

Intuitive to set up Easy to run Easy to edit changes to user credentials Email notifications Adding reservations is quick and intuitive Each venue or room can have its own dedicated URL

Cons:

Could make more use of graphical interface for simple management of appointments Can't drag appointments around calendar GUI to change appointments Doesn't send out links to other calendar systems like Google No keyboard shortcuts to switch calendar between day/month/list views

Alternatives Considered: Google Calendar

Reasons for Switching to Skedda: With Google calendar it wasn't clear who could view what information and setting up sharing was a struggle. We found that features that we liked would suddenly disappear for no reason and the calendar became annoying to use.

Simple!

Pros:

We liked the simplicity of Skedda and how easy it was to use.

Cons:

That it did not integrate well with our system. Added an extra step onto all registrations.

Easy scheduling for library meeting rooms

Comments: We worked with the free version for a while (only entering half of our rooms) to test the functionality. I was very impressed with the support we received as I tried to figure out how to apply their system to our setting. The ease of use, price point, and great support made this a wonderful option for us.

Pros:

Skedda provides an easy to use interface for our staff to schedule meeting rooms and for the public to be able to see events and availability. The cloud hosted option removes a lot of the headaches we had with our previous software. And the support has been great for helping us find ways to make the product work for our needs.

Cons:

Public libraries are different than business settings in that everything we offer is essentially free and we have to track a lot of different statistics (monthly room usage broken down by type of meeting). There are features related to charging for room use that it would be nice to be able to disable. And the reporting isn't as robust as would be ideal. But it's easy to ignore the fee sections and the ability to export the stats to Excel gives us all the info we need with just a little manipulation.

Alternatives Considered: EMS

Reasons for Switching to Skedda: Price. We are not big enough to need a lot of bells and whistles, but you still have to pay for all of that whether you use them or not with systems like EMS. Skedda gives us the essential functionality we need for an excellent price.

Skedda is great for straightforward needs!

Pros:

It is very easy to use both for users and admins, it does it's job very well and has all the needed features to have a smooth room booking process.

Cons:

If there was a possibility for two way integrtion with other apps it would be great. I mean if other apps could make changes to bookings or make bookings all together.