Workshop Software

I would find it difficult to run my workshop without this software.

Pros:

Customer tracking, service reminder reports, Repco Navigator integration, SMS reminder service, easy to add users.

Cons:

Customers unable to respond to SMS, when customer and/or vehicles are deleted from the software - they still present on the service reminder report, Customers receive SMS reminders for vehicles that have been deleted from the system - I pay for those SMS also. Even limited access user's can see dashboard and $ figures - I feel this should only be visible to the admin. Have to start job in order to order in parts - then the booking is closed and unable to be modified. I trialled the 'inspections' add on, I feel this was not yet re-fined enough to be offered as a pay for service - Would have liked to see a beta and/or trial version. Unable to remove customers if added multiple times by mistake, if any processed invoices are attached.

The best software so far!

Comments: Trying out several softwares in the past, I have found this one to be the better suited for the line of work I do ( field service diesel fitter) it allows more customer and machinery/vehicle information to be put in then others I have tried I have had all good experiences so far and the help desk and staff s have resolved any issues I have had which haven’t been many.

Pros:

I like how easy it is to use, I like how much information you can put in and how each customer has a history of vehicles and work done, this makes it so much easier to go back to a job if need be or when raising a job all the information is there, I can see when my business grows I will be using more of the other features it has to offer and I can see straight up I am not worried about expanding as the software has the capability to do so as well.

Cons:

I wouldn’t mind an app for owner operators that allows you to do everything the dashboard can like raise jobs or bill out, this would make me more efficient as I could do everything from my phone

Smooth operator

Comments: Work software is well put together it's perfect for busy work schedule and it's precise and smooth operating.

Pros:

It's good and precise no glitches it's running smoothly good graphics.

Cons:

It runs smoothly and it's well detailed and it's no bugs.

Not a great start with staff leaving during our setup & first few weeks & ongoing.

Comments: It helps us operate more efficiently, with invoicing etc & the email/sms features are great.

Pros:

Very user friendly for invoicing & general workshop management & Staff have always been friendly.

Cons:

MYOB integration - has some issues (mainly balancing with w/shop). Cust credits go to Trade creditors & we have to do journals? Support calls on this have been unanswered on occassion. Reporting could be more specific, some don't have dates on them & we would like outstanding cust /suppliers balances with 30/60/90 days etc, we were unable to workout our top 20 customers etc for marketing purposes etc. Have made a few suggestions in previous support emails, but had no update. Probably need a better setup training system from the start rather than relying on youtube help solely. No Date/range on outstanding customer balances report . When balancing with MYOB I usually need to go back & get the outstanding balances - but i cant in workshop once the new month begins?. Begin & end date on some reports month-date-year? US style (EG; Sales By payment method report) not a big deal but could be consistent across all reports. Would love an Aged Trial Balance for Debtors/creditors 30/60/90 days ). It allows us to see what is owed to us or by us at a glance at any given time. Supplier Balance Report - is it possible to have a date range (easier to check off with each suppliers statements at the end of month) & total balance (to include all credits) for that date range? If credits arent allocated to an invoice, on the various reports (except cust outstanding balances) they dont show up in the overall balances. No report on a make/model of a vehicle.

Efficient and User-Friendly Workshop Management Tool

Comments: Overall, my experience with Workshop Software has been positive. It has significantly improved our workflow efficiency and reduced administrative tasks. The support team is responsive and helpful whenever issues arise.

Pros:

The user interface is intuitive and easy to navigate. It offers a comprehensive set of features that streamline workshop management, from scheduling to inventory tracking.

Cons:

Occasionally, the software experiences slow loading times, which can be frustrating during peak hours.