BigCommerce

Among the best ecommerce solutions for growing businesses

Comments: We initially transitioned from Lightspeed eCom over to Bigcommerce because their platform offered greater scalability and entry-level features than what Lightspeed offered. Because we use Lightspeed POS, however, integrating product data between the systems was a challenge and a lengthy process. It also takes some effort to maintain the connection (via a third-party service using their API).

Pros:

Bigcommerce offers some of the most inclusive features in their entry-level product options, making them excellent for small businesses. Their level of customer support and transparency about service issues and new features in development are excellent and perhaps one of the main reasons why we've kept using Bigcommerce instead of switching to a platform that meets other essential features that we are still awaiting from Bigcommerce. The availability of third-party apps (including shipping and logistics integrations) has been great to work with so far.

Cons:

Storefront development is currently very lackluster and it can be difficult to get a truly customized website without hiring a developer or investing in web development skills of your own. This is also true of their e-mail features. If you don't have more than a basic understanding of HTML, it will be next to impossible to customize their system e-mails without a third-party solution. Also, while their entry-level features are among the most plentiful in the industry, a few features (such as Google Reviews integrations and Abandoned Cart Recovery) are reserved only for higher-tier plans, which doesn't make sense from a financial standpoint as their costs to support these features should be minimal.

Alternatives Considered: Adobe Commerce, WooCommerce and Shopify

Reasons for Choosing BigCommerce: Note: We switched from Lightspeed's integrated e-commerce offering but still utilize their cloud POS and inventory management software (connected to Bigcommerce via API). We switched because Bigcommerce offered greater scalability than Lightspeed's own solution, especially concerning the ease of managing our inventory across multiple marketplace channels.

Switched From: Lightspeed Retail

Reasons for Switching to BigCommerce: Bigcommerce ultimately offered the greatest financial value in terms of entry-level features and marketplace functionality that were available to us as a growing small business.

TYLER'S x BigCommerce

Comments: BigCommerce has been absolutely phenomenal. We're glad to be based in Austin, Texas alongside some of the BigCommerce team. Their support staff has been instrumental in our ability to adjust when a problem arises, and find a long term solution to ensure our ongoing success.

Pros:

BigCommerce has developed a simplistic software that's allowing small and mid size companies to maneuver at scale. We've been able to learn and adapt new strategies as their team continues to open new capabilities to developers and as they push development in their app market. Fast and reliable apps will be key to building and maintaining the next evolution of ecommerce businesses and having that infrastructure in place will be pivotal in the years to come.

Cons:

When we teamed up with BigCommerce, they were a newer competitor in the market. Some similar companies were able to offer functionalities that were limiting to our initial growth through ecommerce. Being a brick and mortar based business since 1978, we had a multitude of functionalities needed to keep up with our physical locations. Although they couldn't offer these features out of the gate, they were quick to get them implemented and worked closely with us to resolve our issues.

Used to be a fan … this is so bad

Comments: I had a Big Commerce site in 2012 that I absolutely loved. We left the platform for a while and came back in the end of 2017. For a while things were pretty smooth. However, Big Commerce recommended me to a developer to build our site. They charged me $40,000and built a fully custom site that only they could work on so that they could earn another $3000 to $4000 a month. This is actually a good part of my experience with Big Commerce . It was impossible to find anyone who knew how to work on the platform and all of the “preferred partners “did not know a number less than $40,000. Such a racket and a total scam. In 2020, I had all of the customizations removed and began to take care of the site myself. I was an enterprise client with dedicated level to support which was generally quite helpful. However, due to slower business from the pandemic, I really negotiated my rate in early 2023 to $1000 per month . apparently, that's not enough money to get decent support. They dropped me back to level one Support and often times the people I got new less than I did. I do not have the patience for that especially not paying that kind of money. I reached out to the [sensitive content hidden] and was told by him personally that they weren’t going to do anything to help me. So I moved my Store to Shopify Plus. By the way, I was able to fully build the Shopify plus store all on my own have never built a site before. The tools made it quite easy to make a site that was far superior to my Big Commerce site in

Pros:

I had a Big Commerce site in 2012 that I absolutely loved. We left the platform for a while and came back in the end of 2017. For a while things were pretty smooth. However, Big Commerce recommended me to a developer to build our site. They charged me $40,000and built a fully custom site that only they could work on so that they could earn another $3000 to $4000 a month. This is actually a good part of my experience with Big Commerce

Cons:

Treat me like I am stupid . Then make changes to the platform without informing anybody that have on numerous occasions cost my company money. They charge WAY too much for how basic the platform is

BigCommerce is designed for business growth

Comments: Let's use BigCommerce for the purpose of our internet commerce and love the website we have. The platform offers a vast selection of innovative features that any small business like ours requires for a complete, easily accessible, aesthetically and functionally appealing website. Because BigCommerce offers unlimited product layout, unlimited bandwidth, unlimited and different storage, we don't have to worry about exceeding storage limits, etc. This leaves us with more time to develop content, site optimization and other business-related activities that impact business growth.

Pros:

BigCommerce is ready for any type of commerce. It is recommended for value-driven companies. Anyone who has a goal and is ready to carry it out will benefit from this strong foundation. BigCommerce is big commerce. And this is what you require to achieve your big business goals. With all the features it has advanced, BigCommerce ensures that the slope of the learning curve is imperceptible. If it is your first time to market through the internet, you need to use an e-commerce platform, which offers a vast and effective range of tools for you to succeed.

Cons:

On every occasion when it is necessary to use Rafflecopter for the purpose of a giveaway, it is not possible to start the program in BigCommerce. The context does not allow it. The blog capability is perhaps one of the weakest parts of BigCommerce. It would be wonderful if it could act like WordPress does.

Easy to use and scale

Comments: We have been with BigCommerce for six years now and have had very minimal downtime. The rare instances we've had to contact customer support have been handled quickly. Support forums and customer facebook group monitored by BC have been a tremendous help when troubleshooting or looking for ways to customize our online store.

Pros:

Out of the box, BigCommerce has more built in features than other online carts out there. Pretty straightforward setup making it fairly easy to get up and running in little time.

Cons:

Not as easy to customize themes/store interface. When you edit the source code you need to make sure you document what was done as the changes don't carry over when you update the theme of your site.

Alternatives Considered: Shopify Plus and Shopify

Reasons for Choosing BigCommerce: We wanted to lessen the time required to update and maintain our ecommerce site so we could spend our time and money on marketing and other efforts.

Reasons for Switching to BigCommerce: Out of the box, Bigcommerce offers more built-in features that I would need an app for in Shopify which adds to the cost and slows down the site.