15 years helping Australian businesses
choose better software

What Is Gusto?

Whether you’re just getting started or scaling your fast-growing business, Gusto is the partner you need to grow and nurture your team. With Gusto, you get modern HR features like payroll, benefits, hiring, management resources, and more — all in one place.

Gusto is proud to serve more than 300,000 businesses across the US with a single trusted system, competitive compensation tools, and expert guidance to help you empower your team. Because when your people thrive, your business thrives too.

Who Uses Gusto?

Gusto is the all-in-one HR platform for growing businesses. No matter the size or stage of your company, Gusto puts the tools you need to hire, pay, and manage your team at your fingertips.

Gusto Software - Gusto run payroll
Gusto Software - Gusto benefits administration
Gusto Software - Gusto 401(k) plans
Gusto Software - Gusto workers' comp
Gusto Software - Gusto time tracking

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Reviews of Gusto

Average score

Overall
4.6
Ease of Use
4.6
Customer Service
4.4
Features
4.5
Value for Money
4.5

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Alicia
Alicia
Lawyer in US
Verified LinkedIn User
Legal Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

I’m an employment lawyer and I consistently recommend Gusto to my clients

5.0 4 years ago

Comments: Customer support is great. This is a good company. They aren’t the cheapest. And they aren’t the most expensive. I think the extra cost is worth it to ensure compliance.

Pros:

Gusto is easy and straightforward to use. But it doesn’t sacrifice accuracy for ease. What I like most about Gusto is that it makes it easy for small businesses to be legally compliant with complicated wage laws across jurisdictions. I haven’t found a legal error yet — and I can’t say that about any other payroll software or service I’ve worked with over the last 15 years.

Cons:

I wish the price didn’t jump up so much for time clock feature. Getting clients to use the integrated time clock can be a challenge, and it creates unnecessary problems. It should be included in the base fee.

Judith
Director of Operations in US
Information Technology & Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Gusto is worth it!

4.0 last month New

Comments: Whenever we have had issues, Gusto has really tried to remedy them. I appreciate all that they have done and do for us. I needed to reach out and they really tried to work things our for us.

Pros:

Gusto's ease of use is what we like most. It's so easy for our employees to onboard and use.

Cons:

Their state tax compliance service need a bit of improvement, especially on the city and county level for taxes

Gusto Response

4 weeks ago

Hello Judith, Thank you for your comprehensive review! We’re thrilled to hear that you and your employees find Gusto easy to use, especially for onboarding. We appreciate your feedback regarding our state tax compliance service and will continue to work on improving it, particularly at the city and county levels. It’s great to know that our team has been responsive and helpful whenever issues have arisen. We're committed to providing excellent support and are glad that our efforts have made a positive impact on your experience. Thank you for choosing Gusto based on a referral and for sharing your positive experience. We’re happy to hear that we have met your expectations and look forward to continuing to serve you. Thank you for being a valued Gusto customer! -Gusto

Je
Partner in US
Hospitality, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source
Source: SoftwareAdvice

Gusto has some nice features but it's unreliable and has terrible customer service

3.0 2 months ago New

Comments: Overall we're disappointed and it's caused a lot of issues with our business that could have been avoided.

Pros:

There are some nice features and a sleek user interface.

Cons:

It's unreliable with payroll deposits and the customer service is terrible.

Gusto Response

4 weeks ago

Hello Je, Thank you for sharing your experience with Gusto. We apologize for the reliability issues with payroll deposits and for any frustration caused by our customer service. Your feedback is valuable to us as we strive to improve our service and support. Please reach out to us directly if there's anything else we can do to assist you. -Gusto

Kristina
Marketing Specialist in US
Marketing & Advertising, 201–500 Employees
Used the Software for: 6-12 months
Reviewer Source

The Gusto onboarding process is really simple

4.0 2 months ago

Comments: The ease of use is unrivaled, regardless of whether I'm using my phone or my PC. The degree of protection that Gusto offers is truly remarkable. I can log in with confidence every time because my information is protected.

Pros:

The onboarding process has been very easy and clear, and I love it. As an added bonus, they offered us the first three months free of charge as a promotional offer. This is a huge advantage, especially when testing new software.

Cons:

I see myself depending to a certain extent on the platform, which will limit my future possibilities, because that is the only drawback of any type of platform: that they are usually proprietary.

Gusto Response

4 weeks ago

Hello Kristina, Thank you for sharing your positive experience with Gusto's onboarding process! We're thrilled to hear that it was easy and clear for you, and we're glad you appreciated the promotional offer of the first three months free. We strive to provide a secure and user-friendly experience across all devices. We're delighted to have you on board and thank you for choosing Gusto! If you have any questions or need further assistance, please don't hesitate to reach out. -Gusto

Felix
CEO, CMO and Co-Founder in Poland
Computer Software, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

An intuitive tool to manage time and performance

4.0 2 months ago New

Comments: Relatable performance experience in streamlining HR tasks with access anytime, anywhere.

Pros:

Managing goals, training and objectives has become quite effortless. It is easy to find hire and reward the right talent with Gusto. It is also a wonderful online HR tool which helps us in empowering our employees.

Cons:

Customization is not satisfying for me. It was not easy at all to setup this tool. Until now, some icons remains unchanged due to failures.

Gusto Response

4 weeks ago

Hello Felix, Thank you for sharing your experience! It's great to hear that Gusto has made managing goals, training, and objectives effortless for you, and that it helps in hiring and rewarding talent effectively. We appreciate your feedback on customization and setup challenges; we're continually working to improve these aspects to better meet your needs. We're glad you find Gusto a valuable online HR tool for empowering your employees. Thank you for choosing Gusto! -Gusto