Who Uses Userlike?

More than 10,000 companies around the globe rely on Userlike to message their customers. From small and mid-sized companies to large market leaders like Lufthansa, BMW, Porsche and more.

What Is Userlike?

Userlike combines website chat with mobile messaging.

Switch to a better method of customer communication. For your customers, support agents, sales reps and managers.

Chat with your customers via your website, Facebook Messenger, WhatsApp, Telegram and SMS. Connect your chatbot and automate parts of your customer interactions.

Born and hosted in Germany. Userlike keeps your and your customers' data safe with a 100% GDPR-compliant communication solution.

Userlike Details

Userlike

http://www.userlike.com

Founded 2011

Userlike Cost Overview

Userlike has a free version and offers a free trial. Userlike paid version starts at USD 29.00/month.

Starting Price

USD 29.00/month
See pricing details

Free Version

Yes

Free Trial

Deployment

Cloud, SaaS, Web

Training

In Person

Live Online

Webinars

Documentation

Support

24/7 (Live Rep)

Business Hours

Online

Userlike Features

Conversational Marketing Platforms
Appointment Scheduling
Audience Segmentation
Chatbot
Email Automation
Group Messaging
Human Handover
Lead Distribution
Lead Qualification
Mobile Messaging
Multi-Channel Communication
Product Recommendations
Video Chat
Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communication
On-Demand Communications
Personalization
Print Management
Template Management
Video Content
Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content
Analytics
Customer Segmentation
Dashboard
Knowledge Management
Multi-Channel Data Collection
Negative Feedback Management
Predictive Analytics
Sentiment Analysis
Survey/Poll Management
Text Analysis
360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Alerts / Escalation
Automated Routing
Customisable Branding
Document Storage
Email Integration
IT Asset Management
Interaction Tracking
Knowledge Base Management
Multi-Channel Communication
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Canned Responses
Customisable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers/Routing
Website Visitor Tracking
Cataloguing / Categorisation
Customer Service Analytics
Customer Support Tracking
Email Response Control
Knowledge Management
Live Chat
Performance Metrics
Search
Self Service Portal

Userlike Reviews

Showing 5 of 632 reviews

Overall
4.6/5
Ease of Use
4.5/5
Customer Service
4.6/5
Features
4.5/5
Value for Money
4.4/5
Coty T.
CEO
Retail, 13-50 Employees
Used the Software for: 1-5 months
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 12/09/2019

"Absolutely wonderful!"

Comments: Overall, Userlike has helped us grow as a business by creating a customer relation with each and every customer to help make them feel twice as special as we ever could!

Pros: Userlike is an awesome chat platform! We have started using this after transferring from a different live chat platform that had little to no features. Userlike gives us the options to live chat on Messenger, Whatsapp, and so many more! Userlike also helps build customer relationships by helping remember previous customers and conversations!

Cons: There hasn't been one feature that I have not liked by using this platform. Everything has been absolutely wonderful!

Vendor Response

by Userlike on 16/09/2019

Thanks for your review! We're happy to hear that you're enjoying Userlike.

  • Reviewer Source 
  • Reviewed on 12/09/2019
Rebeca S.
Project Management
Internet, 13-50 Employees
Used the Software for: Free Trial
  • Overall Rating
    5/5
  • Ease of Use
    4/5
  • Features & Functionality
    5/5
  • Customer Support
    Unrated
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 10/09/2019

"Free trial convinced"

Comments: Very satisfied.

Pros: The software was easy to implement and customise to our needs and CI. The tutorials are great, but it is pretty self explanatory anyway. We will continue with the full version of it.

Cons: I didn't like, that I can't access the settings without going completely out of the chat panel or opening the link in a new tab (which has to be done by entering the URL, because 'open in new tab' gets you to an about:blank page.

Vendor Response

by Userlike on 16/09/2019

Thanks for your review, we're happy you're enjoying Userlike. You're correct that you can't open the 'Leave Chat Panel' in a new tab to access your settings in the Dashboard. But an easy fix I'd like to recommend: simply open 'Userlike.com' in a separate tab, click on 'Dashboard' in the upper right corner, and you'll be taken to your settings there so that you'll be able to have both the Chat Panel and Dashboard open in the same window.
Happy chatting!

  • Reviewer Source 
  • Reviewed on 10/09/2019
Verified Reviewer
Casting
Entertainment, 2-10 Employees
Used the Software for: Free Trial
  • Overall Rating
    4/5
  • Ease of Use
    4/5
  • Features & Functionality
    4/5
  • Customer Support
    Unrated
  • Value for Money
    Unrated
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 24/06/2020

"Easy to use solution"

Comments: We did end up finding a more affordable option for our company, but would still recommend Userlike to others. We are a small business and found that the people who visited our website were rarely utilizing it, so we had to find a more affordable option.

Pros: It was easy to integrate Userlike onto our website, which I build and run myself. The tutorials were terrific and made setting up a breeze.

Cons: I wish that the free trial offered more customization options, but understand that they need to make money, and operate on a tier, so we did have to upgrade in order to get what we were looking for.

Vendor Response

by Userlike on 01/07/2020

Hi there,

Thanks for taking the time to leave a review. We wish you all the success in the future.

  • Reviewer Source 
  • Reviewed on 24/06/2020
Verified Reviewer
President/CEO
  • Overall Rating
    3/5
  • Ease of Use
    3/5
  • Features & Functionality
    3/5
  • Customer Support
    4/5
  • Value for Money
    3/5
  • Likelihood to Recommend
    5/10
  • Reviewer Source 
  • Reviewed on 25/03/2018

"Chat with your site visitors"

Pros: It was easy to set-up on our website as there is a WordPress plugin available in the repository, and the chat window gave good information.

Cons: The mantra of "Decisions not options" for software development has not made it yet to UserLike team. The number of decisions you need to make before you can set-up your chat successfully is to high to get to 'instant gratification'. What made it very awkward was that you as a support rep actually have to physically be logged in on the UserLike website to be able to be 'available' for a chat and respond to chats. A browser extension for Firefox or Chrome would take care of that issue. We would have wanted a few more settings available on our site to modify, and stay on our site. We opted for a on-site installation of another system at the end.

  • Reviewer Source 
  • Reviewed on 25/03/2018
Michael F.
CEO
Information Technology & Services, 2-10 Employees
Used the Software for: 6-12 months
  • Overall Rating
    4/5
  • Ease of Use
    3/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 26/08/2019

"Review for userlike installation and use in an onlineshop environment"

Comments: Userlike for me is todays best website chat for webprojects, shops or any website that needs question and answer systems. It really helps to fill the gap between customers who actually buy a product online and which are not ably of calling in.

Pros: I really like that userlike is easy to integrate into an existing web application and offers the possibility to customize its colors so that the general feeling of the shop will not get disturbed.

Cons: It would be nice if userlike scripts would consume less bandwidth. Maybe the sourcecode coould be more optimized for mobile pagespeed.

  • Reviewer Source 
  • Reviewed on 26/08/2019