Who Uses Fivestars?
Small and medium sized businesses with brick-and-mortar locations. We currently serve all businesses in the US.
What Is Fivestars?
Need a better way to reach your customers? Over 15,000 businesses use Fivestars to bring customers back 2x more often with text, email, and mobile app marketing tools. We provide you with a free Customer Touchscreen to sign up customers easily. With AutoPilot and Unlimited Promotions, stay top of mind by automatically reaching out to your customers with the right offer at the right time. We also provide detailed reporting on your customers' visit and spend behaviors.
Fivestars Details
Fivestars Loyalty
http://www.fivestars.com
Founded 2011
Fivestars Cost Overview
Fivestars does not have a free version and does not offer a free trial. Fivestars paid version starts at USD 299.00/month.
Starting Price
USD 299.00/month
Free Version
No
Free Trial
No
Deployment
Installed - Mac
Cloud, SaaS, Web
Installed - Windows
Mobile - iOS Native
Mobile - Android Native
Training
In Person
Live Online
Webinars
Documentation
Support
Business Hours
Online
Fivestars Features
Alternative Products
Popular Products
Fivestars Reviews
Showing 5 of 1,192 reviews
Phoebe T.
-
Overall Rating5/5
-
Ease of Use5/5
-
Features & Functionality5/5
-
Customer Support5/5
-
Value for Money5/5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 09/06/2020
"Not just for your normal businesses."
Comments: As I mentioned before, Fivestars has enabled me to engage with my clients and their parents without having to make them spend a lot of money for other tutors and learning academies. They are able to enjoy the coupons and rewards while having the feeling that they can trust my abilities in teaching and tutoring. Fivestars has been easy to use and very important to my business.
Pros: I like being able to implement rewards for students that I work with to encourage them to keep on attending tutoring sessions while saving a significant amount of money compared to other starting prices for other private tutors. It is also an incentive for parents or students to push their kids to keep on developing their skills while supporting my own tutoring business.
Cons: There is nothing wrong with this software. I have enjoyed every feature and I am excited for new updates and ways to engage with my clients.
- Reviewer Source
- Reviewed on 09/06/2020
Roy R.
-
Overall Rating5/5
-
Ease of Use4/5
-
Features & Functionality5/5
-
Customer Support5/5
-
Value for Money5/5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 11/10/2019
"Fivestars is a wonderful restaurant rewards program that gets your customers back"
Comments: Overall, I would recommend this customer loyalty program. A large portion of my customers use it and I see them coming back for more.
Pros: The best part of this application is my customers get rewards for eating at my restaurant. The more they come, the more points they get. In return the more business I get, a lot of people use this.
Cons: The set up process is a little confusing. I had called customer service for help and was on hold for half an hour.
- Reviewer Source
- Reviewed on 11/10/2019
Tara N.
-
Overall Rating3/5
-
Ease of Use4/5
-
Features & Functionality2/5
-
Customer Support1/5
-
Value for Money1/5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 25/02/2019
"Lies and then more lies"
Comments:
Horrible
Their rep made promises and now that he is gone they will not honor anything or even acknowledge my issues
Pros: It is super easy to use, anyone can figure out how to use it from the front or back end
Cons: The representative who signed us up told us it was a year contract. At the end of that year we could cancel, he promised there would be no new charges after the prepaid year. He no longer works for them. Shortly before payroll was due Fivestars pulled $2400 from our account. We had no warning. I called them, they set up a phone appointment. They never showed for two of those phone appointments. I finally spoke with Silvana who told me they would refund the $2400 if and only if I signed a new contract promising to pay them monthly for the next year We did not want to continue the service, but if i didn't sign that, they would not give me the $2400 back. Even after I signed it, it took them over a week to give the money back. It has been 10 months and we received an email stating that we needed to let the know if we don't want to renew next year. We never received that email the first year, but all the same I clicked on the link to let them know there was no way we were renewing. Guess what? They set up a phone interview, you can't cancel on their website. I got the call from them today and I was able to terminate the contract for two months from now, when the 12 month contract i signed under duress expires. But then, she told me we have to mail back the two tablets. I was quite sure we paid for those becuase that's what their rep who signed us up told me. So now we were told we paid for those up front, but we have to send them back, we even have to pay for t
- Reviewer Source
- Reviewed on 25/02/2019
Willie V.
-
Overall Rating5/5
-
Ease of Use5/5
-
Features & Functionality4/5
-
Customer Support5/5
-
Value for Money5/5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 16/04/2020
"Higher points earned per purchase over other reward apps"
Comments: Overall great app for anybody wanting to save a buck or be rewarded for their purchase. It's great that customers are being rewarded for being loyal
Pros: Points actually accumulated fairly quick and the program is so user-friendly anybody from a child to a senior citizen can use it with ease
Cons: In my opinion the only downfall is I can't go back and review what I purchased for what I'm getting points for only the amount spent
- Reviewer Source
- Reviewed on 16/04/2020
Patrick B.
-
Overall Rating5/5
-
Ease of Use5/5
-
Features & Functionality4/5
-
Customer Support3/5
-
Value for Money5/5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 07/01/2020
"Easy to use rewards software"
Comments: Overall, I love the Fivestars loyalty program and would urge anyone to sign up for it.
Pros: I love Fivestars because it allows me to track and use rewards at all of my favorite retailers. They provide great rewards through na easy to use software.
Cons: A lot of the retailer I frequent are not enrolled in the Fivestar program. I wish it could be used at more retailers.
- Reviewer Source
- Reviewed on 07/01/2020
