Who Uses This Software?

Small and medium sized businesses with brick-and-mortar locations. We currently serve all businesses in the US.

Average Ratings

1,162 reviews
  • Overall 4.6/5
  • Ease of Use 4.6/5
  • Customer Service 4.5/5
  • Features 4.5/5
  • Value for Money 4.5/5

Product Details

  • Starting Price USD 299.00/month
  • Free Version No
  • Free Trial No
  • Deployment Installed - Mac
    Cloud, SaaS, Web
    Installed - Windows
    Mobile - iOS Native
    Mobile - Android Native
  • Training In Person
    Live Online
    Webinars
    Documentation
  • Support Business Hours
    Online

Vendor Details

  • Fivestars Loyalty
  • http://www.fivestars.com
  • Founded 2011

About Fivestars

Need a better way to reach your customers? Over 15,000 businesses use Fivestars to bring customers back 2x more often with text, email, and mobile app marketing tools. We provide you with a free Customer Touchscreen to sign up customers easily. With AutoPilot and Unlimited Promotions, stay top of mind by automatically reaching out to your customers with the right offer at the right time. We also provide detailed reporting on your customers' visit and spend behaviors.

Fivestars Features

Vendor has not completed this information.
  • Activity Tracking
  • CRM
  • Gift Card Management
  • Loyalty Cards
  • Loyalty Program
  • Member Portal
  • Membership Management
  • Referral Tracking
  • Rewards Management
  • CRM
  • Customer Activity Tracking
  • Discount Management
  • Gift Card System
  • Loyalty Card System
  • Member Portal
  • Membership Management
  • No-Card Loyalty System
  • Referral Tracking
  • Rewards Management

Fivestars Most Helpful Reviews

We have increased our customer satisfaction greatly, and easu/

Reviewed on 24/07/2018
Marcus K.
Senior Partner At Mad Ox Games & Comics
Used the Software for: 1+ year
Reviewer Source 
5/5
Overall
5/5
Ease of Use
4/5
Features & Functionality
5/5
Customer Support
4/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: customer frequency has increased greatly. Quarterly customers become monthly, and monthly customers become weekly. It adds up quickly. Customers enjoy the rewards programs, because it requires no membership card, and it is easy to redeem rewards.

Pros: Ease of use. My staff required nearly zero training on this product, and the down time for the hardware is less than 1% of our operational time.

Cons: It is a little pricey. That is why I rated it 4 stars for value at cost. But, it is very worth the expense. The question about how often do we use the software does not allow for our actual frequency of use which is closer to "every 5 minutes" than Daily, which was the most frequent response allowed.

Customer loyalty with STARS

Reviewed on 27/08/2019
Nipuna R.
Aircraft Maintenance Trainee B1.1
Airlines/Aviation, 13-50 Employees
Used the Software for: 1-5 months
Reviewer Source 
4/5
Overall
3/5
Ease of Use
4/5
Features & Functionality
5/5
Customer Support
4/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Fivestar is an user friendly program which helps to keep update with customers. Help to build loyal customers by sending them messages to inform about new promotion and keep updated them with the deals.

Pros: This is simple and user-friendly as well as it is customizable. Super customer service. It helps to get critical customer data.

Cons: Its SOMETIMES hard to reach customer support quickly.

Five stars system review

Reviewed on 10/01/2020
Stephanie F.
Assistant teacher
Primary/Secondary Education, 51-200 Employees
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
5/5
Ease of Use
5/5
Features & Functionality
Customer Support
5/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: My overall experience with Fivestar has been amazing. At Christmas I found myself going to stores I knew had Fivestar, so I could earn check-ins and points for my purchases. I now have a text from one of my favorite stores on their upcoming big sale, AND a $5 off that I can use on my next visit - just for shopping at a place I was going to most likely go to no matter what, but with this system they can have the reassurance I will be back :) It’s a win win in my book. Great idea, and all businesses should have a Fivestar machine at checkout.

Pros: I love that I can go into one of my favorite stores, be able to type my phone number in, and earn points for shopping at a place I was going to anyways. Earning points and check-ins that reward me in time with money will make anyone smile.

Cons: I honestly can’t say I have found anything wrong so far with this software itself. I do wish sometimes I would be reminded to make sure I put my phone number in by the store clerk themselves, but that is in no way the fault of the Fivestar service system.

Fivestars gets a 1 out of 5

Reviewed on 15/10/2019
Jason C.
owner
Retail, 2-10 Employees
Used the Software for: 1+ year
Reviewer Source 
4/5
Overall
3/5
Ease of Use
2/5
Features & Functionality
2/5
Customer Support
1/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: There are no problems to solve besides to get rid of fivestars completely. all five stars does is get maybe 1-3% of customers to shop more often, but the concept of increasing sales and bringing customers back on a regular basis is completely and falsely advertised.

Pros: The idea and concept is great
its like a loyalty card you would use at safeway or giant but for multiple stores

Cons: BUT it doesnt work for small businesses, doesnt work in the suburbs or in areas that dont have many shops signed up withe fivestars
the cost to maintain account is extremely expensive and DOES NOT INCREASE SALES whatsoever

Lies and then more lies

Reviewed on 25/02/2019
Tara N.
owner
Retail, 2-10 Employees
Used the Software for: 1+ year
Reviewer Source 
3/5
Overall
4/5
Ease of Use
2/5
Features & Functionality
1/5
Customer Support
1/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Horrible
Their rep made promises and now that he is gone they will not honor anything or even acknowledge my issues

Pros: It is super easy to use, anyone can figure out how to use it from the front or back end

Cons: The representative who signed us up told us it was a year contract. At the end of that year we could cancel, he promised there would be no new charges after the prepaid year. He no longer works for them. Shortly before payroll was due Fivestars pulled $2400 from our account. We had no warning. I called them, they set up a phone appointment. They never showed for two of those phone appointments. I finally spoke with Silvana who told me they would refund the $2400 if and only if I signed a new contract promising to pay them monthly for the next year We did not want to continue the service, but if i didn't sign that, they would not give me the $2400 back. Even after I signed it, it took them over a week to give the money back. It has been 10 months and we received an email stating that we needed to let the know if we don't want to renew next year. We never received that email the first year, but all the same I clicked on the link to let them know there was no way we were renewing. Guess what? They set up a phone interview, you can't cancel on their website. I got the call from them today and I was able to terminate the contract for two months from now, when the 12 month contract i signed under duress expires. But then, she told me we have to mail back the two tablets. I was quite sure we paid for those becuase that's what their rep who signed us up told me. So now we were told we paid for those up front, but we have to send them back, we even have to pay for t

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