GalaBid

Excellent auction software

Comments: Excellent and would use again and recommend.

Pros:

This software was so easy for me to use for a nonprofit online auction. It was easy to upload items and then provide a link. The support was amazing. I opened chat and connected with someone who provided correct answers right away.

Cons:

Nothing, but I am not a sophisticated user.

Galabid

Comments: [SENSITIVE CONTENT HIDDEN] is amazing and always really helpful. We love using Galabid each year for our Gala Dinner. The guests really enjoy using it and it is a very simple piece of software to use.

Pros:

Very easy to use Great video tutorials when you need help Easy to set up Great functionality and ability to incorporate Live and Silent Auction items

Cons:

It is expensive. Our event is a Gala Dinner to raise funds for the young people we support, and the Galabid bill is always the biggest bill for us. I am able to get discounts and free donations for everything else.

Good but not great

Comments: It's hard to beat free, so that's good, and customer support was responsive and knowledgeable. Needs a minor tweak, but I'll use it again.

Pros:

Overall I found the Galabid software easy to use. The automated checkout feature was handy.

Cons:

There needs to be two post-auction screens - one a concise list of everything that did not sell and another that lists everybody who bought something and what they purchased.

GalaBid

Pros:

It was easy to use and navigate. The Galabid team answered any questions I had as they came up and were very helpful.

Cons:

Visually when set up the auction platform looked a bit dated

Streamlined payments which improved efficiencies at the end of the event

Comments: Great service, great user-friendly system and great customer experience.

Pros:

Having GalaBid set up to take payments for the Silent Auction truly simplified our payments at the end of the night, and although we quickly learnt that guests had to accept the invoice to pay it (or we could do it on their behalf) this definitely streamlined how the evening finished. We also had to extend the closure time twice due to varying delays, but this was simple to do, and the texts that were sent to guests to advise them of this kept the process clean and effective. We also used Buy Now for the first time to get donations towards Bedding Packs, Beds and Bunk Beds that could be donated to kids. This was very effective and people found the process very easy. [SENSITIVE CONTENT HIDDEN] was lovely to work with, she spent a lot of time going through all the benefits of the system with us before we loaded it and this helped us understand how to best use it for not only customer experience but efficiency.

Cons:

We would like to of set an Auction Online date/time like you can to turn it off. The reason being that we had shared this page with a few supporters and donators prior to it going to guests. He had it turned off, but the message which could not be edited said the Auction had Closed. Which was accurate. Having the ability to put a message there saying 'Auction available from Date/Time' and automatically switch on would have been helpful.