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BigTime
What Is BigTime?
BigTime is a leading Professional Services Automation (PSA) software that helps you scale your business by giving you the ability to track and act on your operational metrics. Even with remote work, easily manage time, expenses, and billing for multiple projects all at once, and quickly identify areas of opportunity with advanced features like resource allocation and custom reporting. With BigTime Wallet and client portal, you can get paid faster using custom invoicing and payment processing.
Who Uses BigTime?
BigTime is ideal for professional services firms looking to grow and scale, especially accountants, architects, engineers, IT-service firms, and consultants.
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Reviews of BigTime
A fantastic tool for managing projects
Comments: The best approach to keep track of many projects' time and expenditures. Invoicing is also a breeze because to the platform's user-friendly interface. I can view all of my projects and team members in this platform, and we can all manage everything together. The Bigtime team's assistance is also a big plus in my book.
Pros:
It's a piece of software that performs exactly what it's supposed to and does it well. The process of implementation was quite fair, and the accompanying customer service was excellent. Time tracking and the ability to divide it into other sections if necessary. For numerous projects, I've taken use of the platform's ability to develop custom reports, which have been useful.
Cons:
BigTime doesn't always communicate to itself, so you have to dig a little further to find the answer you're looking for. In addition, I've used BigTime's "help" option and spoken with a live person who was able to diagnose my difficulties immediately away.
Great tool for ease of time management with BigTime
Comments: The customer support from BigTime is commendable. Any queries or issues I've encountered have been addressed promptly, and the support team is knowledgeable and courteous. The regular updates and feature enhancements demonstrate a commitment to staying ahead of user needs.
Pros:
BigTime has become an indispensable asset in my professional toolkit, and its standout feature is undeniably its robust time-tracking capabilities. The intuitive interface allows me to effortlessly log and monitor my work hours, ensuring accurate timekeeping for various projects. The ability to categorize time entries by project, task, or client provides a level of granularity that's essential for my work.
Cons:
I've found the user interface to be a bit overwhelming for newcomers. The initial learning curve might be steeper than some other tools, and it could benefit from a more streamlined onboarding process. Simplifying the interface or providing more guided tutorials for first-time users would go a long way in enhancing the overall user experience.
Alternatives Considered:
Bigtime
Comments: Overall this is for big company's with employees over 100 plus to time manage them but need a better system for invoicing.
Pros:
I like that you are able to create your own engagements per client.
Cons:
I least like the invoice part as it does not function how it is suppose too. There are to many steps for it to be integrated into QuickBooks.
BigTime Software Response
4 years ago
Jenna, Thanks so much for this review- we really appreciate hearing from all our customers here at BigTime! We are very glad to hear that you're happy with our engagements and how you can create unique engagements per client, but we're sad to hear that you feel that invoicing is not working for you. There are many ways you can use BigTime's invoicing, and there are many help features that can help you learn how. Here are just a few: Knowledge Base Articles/Videos: http://kb.bigtime.net/using-bigtime/#invoicing http://kb.bigtime.net/using-bigtime/invoicing/posting-invoices-to-quickbooks/ http://kb.bigtime.net/using-bigtime/invoicing/posting-invoices-to-quickbooks/video-tutorial-post-invoices-to-quickbooks/ Our Invoicing Webinar: https://youtu.be/yt2LrF9mRAk Schedule a Live Webinar here: https://www.bigtime.net/webinars/ Also, feel free to reach out to us here at Customer Success - we'd love to help you learn more about invoicing! Thanks again, The BigTime Customer Success Team
BigTime helps with expense and project management
Comments: We are using BigTime to handle our expenses and our projects. We've been having some money problems, and our finance department had been using Divvy before they found BigTime. While Divvy did provide us with a bird's-eye view of our spending, BigTime provided us with a glimpse as well as other, more in-depth insights into our expense management challenges.
Pros:
You'll be able to teach your coworkers how to use BigTime in no time at all thanks to its straightforward design and user-friendliness. In addition, they sent us materials that taught us how to use the program.
Cons:
It's possible to spend a lot of money on BigTime. Since the plan we could afford for BigTime didn't include most of the capabilities we required, we had to cancel certain low-priority projects in order to use BigTime to its full potential.
BigTime streamlines our projects efficiently
Comments: BigTime's live chat feature is fantastic because of how quickly you can get a response. The interface is quite simple to use. When I need to submit my timesheet, I always turn to BigTime, and I've never had any trouble with it locking up on me or taking too long to load or reload the website.
Pros:
BigTime makes keeping track of time and money very easy.It provides smooth interaction with QuickBooks Online.With BigTime, it's easy to organize your day and keep track of your projects.
Cons:
The developer has adopted the idea that fixing all known operational faults will boost business productivity and open the door to future modifications.
