Who Uses This Software?

Over one million businesses, of all sizes, have used ZipRecruiter to find top talent.

Average Ratings

5,036 reviews
  • Overall 4 / 5
  • Ease of Use 4.5 / 5
  • Customer Service 4 / 5
  • Features 4 / 5
  • Value for Money 4 / 5

Product Details

  • Free Version No
  • Free Trial Yes
  • Deployment Cloud, SaaS, Web
  • Training Live Online
    Documentation
  • Support Business Hours
    Online

Vendor Details

  • ZipRecruiter
  • http://www.ziprecruiter.com
  • Founded 2010

About ZipRecruiter

ZipRecruiter is a leading online employment marketplace. Unlike other job boards, ZipRecruiter doesnt rely on candidates searching for your job. Instead, its industry-leading AI matching technology finds the best matches for your job and invites them to apply. The benefits? More quality candidates and reduced time to hire. In fact, 80% of employers who post on ZipRecruiter get a quality candidate through the site within the first day.

ZipRecruiter Features

  • Assessments
  • Background Screening
  • Candidate Tracking
  • Internal HR
  • Interview Scheduling
  • Job Posting
  • Onboarding
  • Recruiting Firms
  • Resume Parsing
  • Resume Search
  • Self Service Portal
  • Workflow Management
  • Application Management
  • Billing & Invoicing
  • Built-in ATS
  • Discount / Package Management
  • Employer Accounts
  • Job Management
  • Job Marketplace
  • Matching Engine
  • Resume Posting
  • Resume Search
  • Assessments
  • Background Screening
  • Billing & Invoicing
  • CRM
  • Candidate Management
  • Internal HR
  • Interview Management
  • Job Posting
  • Lead & Sales Management
  • Payroll Management
  • Reference Checking
  • Resume Parsing
  • Resume Search
  • Self Service Portal
  • Assessments
  • Background Screening
  • CRM
  • Interaction Tracking
  • Internal HR
  • Interview Management
  • Job Posting
  • Job Requisition
  • Onboarding
  • Recruiting Firms
  • Reference Checking
  • Resume Parsing
  • Self Service Portal
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ZipRecruiter Most Helpful Reviews

For when you need a job, or a new employee, in a zip...

Reviewed on 20/08/2019
Brian H.
Graduate
Higher Education, 5,001-10,000 Employees
Used the Software for: 2+ years
Reviewer Source 
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: It gets exhausting submitting applications for available positions now that virtually all employers application process is now online. Having to enter the same information, over and over, turns the job hunt from being a propitious event full of hope and promise into a dull, dreary task full of monotony. Many times I have found a position I am very interested in and would qualify for, but end up not applying simply out of dread. As a result, many companies have missed out on the best employee for the job: me! ZipRecruiter turns the job hunt experience around on its head. It's based on the premise that today's fast-paced business environment leaves prospective applicants little time and impetus to apply for the open positions employers need to fill. In order to attract the best candidates for listed openings - many of whom are already employed and have time constraints - the new user on ZipRecruiter's platform "applies" for a "job" in the form of filling out their profile. From there, the user simply needs to peruse job listings, and when something of interest is found, he or she clicks on "apply" and for most positions, that's it, they are done - in a zip! Employers receive the profile data which serves as the application for the posted job, and their unique approach facilitates finding the best candidates for the position.

Pros: As a project work employee that relies on my employer being awarded relevant contracts, my job search for more permanent, suitable employment has been sporadic but ongoing for several years now. ZipRecruiter turns an otherwise off-putting chore into a simple, easy task, that lets the busy professional apply for job openings with one click and that's it for most listed positions.

Cons: ZipRecruiter's algorithm for recommendations matching job seekers with job openings could use some fine-tuning.

Vendor Response

by ZipRecruiter on 21/08/2019

Hello Brian,

Thank you very much for taking the time to review ZipRecruiter, your feedback is very important to us! We are happy to hear that you had a good experience with us and our platform. We try to make finding a job as easy as possible. Good luck in your job search and thank you for letting Ziprecruiter be part of it. If you need any assistance with anything, feel free to contact our Customer Success Team by calling 877-252-1062. We are now available 24/7

Kind Regards,

Tier II Support

ZipRecruiter is still going strong!

Reviewed on 15/08/2019
Eddie B.
Hospitality Recruiter
Staffing & Recruiting, 51-200 Employees
Used the Software for: 1+ year
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: ZipRecruiter is great for assisting our clients in smaller to mid-size markets where we don't have a large candidate flow already in place. ZipRecruiter lets us target candidates with greater detail than other services. Example: Targeting a specific suburb or zip code of Chicago instead of (LinkedIn) "The Greater Chicago Area" - This ability to dig into locations and source from the database is outstanding!

Pros: Overall ZipRecruiter seems to be experiencing a resurgence in attracting high caliber applicants within the service industry from what I've seen overall in the last year. The database is another great tool that gives us access to candidates that we wouldn't get on other platforms such as Indeed. Not only that, but I feel it's a higher level of professional candidates across the board. The user interface is very easy to learn and you can customize alerts to your liking.

Cons: I felt for a while the site was a little dated, but it appears that they've modernized their look, user interface and are still able to attract top-notch talent. I think the value for service is greater when you're able to buy in larger quantities than on an individual basis, but that's the nature of the business.

Vendor Response

by ZipRecruiter on 20/08/2019

Hi Eddie!

Thank you so much for providing your wonderful and extensive feedback with us! We're so glad you've found success within your hiring journey while utilizing ZipRecruiter.

Our product team is constantly making updates based on our customer's feedback! We encourage you to stay on the lookout for any upcoming advancements.

As always, our team is here to help. We're here 24/7, so please always feel welcome to contact us directly for assistance.

Happy Hiring!

Kind Regards,
Tier III Support

The best tool to recruit the high callibre candidates.

Reviewed on 22/07/2019
John N.
Talent Acquisition/Recruiting Extraordinaire
Information Technology & Services, 10,001+ Employees
Used the Software for: 1+ year
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: I have gained much of the benefits from the whole recruiting procedure which had allowed me to gain more insights about the right candidates and connecting me with them. It allows me to filter the high caliber candidates in a more efficient way rather than the standard channels which only brings out the available individuals. It always led me towards making the right choices for me as well as for my company.

Pros: The overall effectiveness of this tool depends on whom and from which industry sector you are trying to hire the candidates. There are some productive results from few campaigns and quite low for the other ones. Well, it is quite easy to post the required position without any kind of struggle at all and within few minutes its starts infiltrating the appropriate candidates for you. The ads are most visually pleasing and attracts more audience with creative content lines. We can also filter the right candidate for us by targeting specific candidates, location, education and experience. It is great recruiting tool specifically for the recruiters allowing them to improve the efficiency of their work.

Cons: This tool brings itself some serious issues that requires the attention of the users and the management. The foremost thing that requires utmost improvement is their own customer support which always doesn't responds to us in more directly way. They always try to lure us with some hefty pricey plans which are not even required at all. There's also abundance of notifications and alerts that we have to sort out manually. The recruiting process is somehow simplified with this tool but it is mostly same like mailing approach and not anything much better.

Vendor Response

by ZipRecruiter on 23/07/2019

Hi John,

Thank you for taking the time to provide us with feedback. We at Ziprecruiter want you to know that we want to provide the best customer service to you. We are also pleased you feel we are the best tool to recruit in hiring high caliber candidates.

We are also glad to see that the ads are pleasing visible and can apply for positions within minutes.

If you ever need anything else, our team is available to you 24/7!

Dionne
ZipRecruiter
Customer Care

Good but not Great

Reviewed on 12/06/2019
Beth E.
Owner/Recruiter
Staffing & Recruiting, Self Employed
Used the Software for: 2+ years
Reviewer Source 
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: I've stopped using ZipRecruiter do to Customer Service related issues. I was offered a lifetime discount and so many resume views per month upon signing up and then a year later was told that they were no longer honoring their initial offer and I should never have been offered that in the first place. That was it for me, I had a generally positive experience with them, but I can't pay money to a company that doesn' t keep their word, and they didn't care about keeping me as a customer either. No apologies or another form of compensation was offered, just a simple shouldn't have happened, sorry about your luck (without the sorry). So, I took my business elsewhere.

Pros: ZipRecruiter is a good product, but it also depends on who you are trying to hire. Some industries get a better response rate than others. I like the overall quality of applicants. It's easy to use the self-explanatory system. You generally start receiving applications within seconds of posting jobs, if it's in the category that does well with their audience.

Cons: Their system algorithm is a bit off; I will get a candidate they recommend to me that either doesn't have the right experience at all or has terrible job tenure but will have a "High" rating. I understand that they are not a deciding factor based on Job Tenure, but anyone who is a hiring manager knows that job tenure is significant. Another thing I didn't like about using ZipRecruiter is they recommend your jobs based on specific information that sometimes isn't' allowed to be shared upfront, like salary or client name and based on this you get a lower view rates and lower recommendations. It should be based solely on credentials of candidates applying that jobs are recommended too, NOT based on those things. Another thing I didn't like about ZipRecruiter is that locations have to be exact; you were able to post as a "work from home" or "remote" opportunities in the location option. They did have a tag for it, but then you couldn't specify industry because you had to tag it as remote and not say "healthcare."

Vendor Response

by ZipRecruiter on 14/06/2019

Hello Beth,

Thank you for taking the time to submit this review as your feedback is very important to us!

Although our system does work to identify the best-matched candidates for your job, there are several other tools that we encourage all customers to take advantage of to help better their chances of finding the right candidate and filtering out those who do not meet your standards. We also provide great free features to help increase your visibility, such as social media integration and job optimization. We want you to be able to make those hires quickly and efficiently and we understand how time consuming it can be to make the perfect hire!

If we ever have the pleasure of assisting you with your hiring needs in the future, we would be more than happy to walk you through those additional features. We are open 24/7 at Ziprecruiter for your convenience.

Kind Regards,

Tier II Customer Support

Sometimes Frustrating

Reviewed on 20/03/2019
Verified Reviewer
Administrative Assistant
Executive Office, 201-500 Employees
Used the Software for: 2+ years
Reviewer Source 
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Customer Support
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: I found that there were some different jobs on this site that weren't on others (careerbuilder, indeed). Applying was frustrating as described. There was no way to follow up. I felt like I applied and my application fell into a black hole. I never knew if the employer received it. Looking for a job is very frustrating and time-consuming. Better search criteria are SO helpful to narrow down opportunities and focus on the better fit opportunities. I did not receive one single "call back" on my application for the 2 + years I used this site to apply for positions. I had better luck with Indeed. (Additionally, Indeed is more favored by employers and I found more listings on that site.)

Pros: the job descriptions were usually clear and the "ad" was nicely laid out and visually appealing. Information about the job hours and benefits were clear so I didn't waste time applying for a position that I later found out didn' fit my needs. There was also the option of requesting a salary range if none was given. However, I found most employers did not respond to the request. The option of getting more information on a job is very appealing and it would have been a great feature to be able to offer that.

Cons: When you click on the apply, the site automatically sends your last saved resume and cover letter. Since I feel it is very important to customize the cover letter for the position, I was frustrated that if I clicked reply, my information was sent and there was no way to resend a cover letter. This was a big negative because I had a varied background and needed to emphasize why I was a good match. I also needed to explain my decision to switch careers and except a position that was a lot different than my previous one. Also, there was no way to follow up on jobs that I applied for. The information on some positions was not enough to make a decision whether to apply. I realize that information depends a lot on the employer but sometimes, the job description needed more "meat". I am an older professional and was not interested in applying for every job that listed in my field.

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