What Is Yonyx?
Yonyx is a cloud based platform for creating decision tree driven interactive guides that plug into most CRM systems. Yonyx guides helps users follow business processes in an interactive manner - be it for troubleshooting, customer service, telemarketing or for customer self service.
Yonyx helps improve quality & consistency of service delivered by an organization - resulting in improved CSAT, reduced cost and increased revenue through better customer retention & faster acquisition.
Who Uses Yonyx?
Operations teams using Knowledge driven decision support applications, Technical support teams, Customer service teams, Pre-Sales, Telemarketing, IT Helpdesk & ServiceDesk, Technical Writers
Where can Yonyx be deployed?
- Yes, has free trial
- Yes, has free version
Yonyx has a free version and offers a free trial.
Yonyx videos and images
Features of Yonyx
- Access Controls/Permissions
- Call Center Management
- Call Scripting
- Collaboration Tools
- Computer Telephony Integration
- Content Management
- Customer Communication
- Data Analysis Tools
- Data Visualization
- Document Storage
- Email Management
- Feedback Management
- Full Text Search
- Knowledge Base Management
- Knowledge Management
- Multi-Channel Communication
- Multi-Channel Data Collection
- Opportunity Management
- Performance Metrics
- Reporting & Statistics
- Self Service Portal
- Support Ticket Management
- Text Editing
- Web-based Deployment
- Workflow Management
Alternatives to Yonyx
Reviews of Yonyx
Comments: This product has made us more resourceful and proficient.
Very user friendly and efficient to use. The support was very useful and able to always help.
The process was smooth and no problems. Right now, I don't have any negative thing to say about the company.
Truly trustworthy and Secure tool. You should try Yonyx.
Comments: Fantastic tool. Commendable experience. I look forward to applying it more and more on my work. Good work.
Yonyx has helped me grow my organization. It has been a partner in so many ways. It is user-friendly and easy to use. I have improved on my telemarketing tactics and overall quality of services is commendable. I have confidence on whatever decisions I make as a CEO. Yonyx has purely good intentions on inspiring and growing businesses. Try it.
None in my experience. I have not experienced the bad side of Yonyx if any. I like it.
Scripting for Call Center
easy to modify and visually appealing. My favorite feature is the name and industry autofill to the customer
it needs to be more fool proof. I tend to get lost in the scripting. Also wish it was integrated with our dialing system/crm
Comments: I am Extremely happy with Yonyx, it helps me in so many ways, I really loves to work with Yonyx day by day, It teaches me so many new things, So I am extremely Happy.
It helps us identify the exact reason for denials, and the date which we stored earlier, will helps in decision making
It needs be tie-up with any clearing houses, So that the denials will be Automatically loaded in Yonyx and we can final decision easily, and needs to add some add features like Voice search.
Happy to share my amazing experience with Yonyx
Comments: Industrious, simple and easy to use.
Yonyx is a friend in deed. I have has enough time with it performing my duties. Very flexible and intuitive. The amazing features are focused on giving quality and consistent outcomes. I have all the love for Yonyx.
True to their words, Yonyx has delivered flawless assistance. I have not experienced any downside.