15 years helping Australian businesses
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What Is Yonyx?

Yonyx is a cloud based platform for creating decision tree driven interactive guides that plug into most CRM systems. Yonyx guides helps users follow business processes in an interactive manner - be it for troubleshooting, customer service, telemarketing or for customer self service.

Yonyx helps improve quality & consistency of service delivered by an organization - resulting in improved CSAT, reduced cost and increased revenue through better customer retention & faster acquisition.

Who Uses Yonyx?

Operations teams using Knowledge driven decision support applications, Technical support teams, Customer service teams, Pre-Sales, Telemarketing, IT Helpdesk & ServiceDesk, Technical Writers

Yonyx Software - Create Cold Calling Scripts to address customer objections, provide personalized product information and improve performance across your inside sales team.
Yonyx Software - Yonyx Cold Calling Scripts integrate seamlessly with CRM systems such as Salesforce, ZOHO, Zendesk etc. This data connector based integration enables reading/writing data from any CRM field into corresponding Yonyx Placeholders.
Yonyx Software - Mobile Compatible

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Reviews of Yonyx

Average score

Overall
4.7
Ease of Use
4.7
Customer Service
4.8
Features
4.7
Value for Money
4.7

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
76%
4
22%
3
3%
Wes
Wes
Product Support Engineer
Verified LinkedIn User
Machinery, 1,001–5,000 Employees
Used the Software for: 1+ year
Reviewer Source
Source: GetApp

Providing Self-Service to our Dealer Network

5.0 8 years ago

Comments: We use Yonyx to provide troubleshooting and start-up assistance of our products to our dealers. While we have manuals, documentation, procedures, etc, it works so well to let our people "choose" what they need help with. And without needing to flip pages back and forth in a manual as they progress (we all know how that is "go to page 9, and it says go to page 112, which may take you to another page, okay now where was I?", instead "BOOM" we take them directly to answers they want and quick back click, they continue onward. Yonyx has been more than just an external guide for my company, it is a training tool. Instead of doing lecture and powerpoints, I open up our Yonyx guides and use them as well, as they have more incorporated photos than my manuals do. And again, why flip back and forth through a technical manual, when a Yonyx page can provide "choices" for answers, and in one click, take you to it. When I first looked around for some type of Online Flowcharting, I was surprised at all the flowchart software, but so limited on something that I could use for our network to provide an easy interactive decision flowchart tool to create easy and quick hyperlink web pages. Yonyx is a great tool for providing easy Interactive Flow Charting. They have the best auto expanding decision map view that I have seen. No, trying to create a flow map on your own. Add more decisions, statements, and Yonyx adjusts the map for you. No clutter. Overall, I have been very happy with the ease of creating some lengthy guides.

Pros:

While many of my dealers would like an "App", for offline usage, they forget all the data involved which could make for a big download. Being "cloud" based, it is easy for me to change information and the next time they use the guide, it is "up to date" and not using old information by accident.

Cons:

Would be nice to add "scoring" as I have seen, for feedback or using to provide an answer for a tally. I could use this for a teaching or quiz versus paper copies or using something like surveymonkey.

Shubhashish
Sr. Dir.
Information Services, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Must have side-arm to reduce variation across thousands of decisions

5.0 2 years ago

Comments: The team is supportive and knowledgeable, they have always helped in times of need.

Pros:

- Easy to setup and customize - User friendly authoring and change options - Standard reports are quickly available

Cons:

- Advanced reporting needed some customization work

Filipe
Co-Owner in Portugal
Leisure, Travel & Tourism, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Effective tool for managing, sharing and utilizing knowledge

4.0 4 weeks ago New

Comments: Yonyx has facilitated real-time knowledge sharing. Has given the best experience in this sector.

Pros:

In a world where information is abundant and knowledge is power, having the best knowledge software is a huge step. Enhancing existing strategies is made possible with Yonyx in the bid to achieving professionalism. I have used it in identification, capturing, evaluation and sharing knowledge and information assets which are key to better decisions. It is easy to work with and acts as a multidisciplinary platform.

Cons:

With AI technology, accuracy is improved and every insights generated has yielded good results. I cannot complain.

Victoria
CSR in US
Real Estate, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source

review

3.0 2 years ago

Pros:

That it works most of the time on a daily basis

Cons:

That it isn't consistently working well.

Yonyx Response

2 years ago

Dear Victoria We appreciate your feedback and would like to understand your concerns. I'd appreciate if you could reach out to me at my email - so that we can setup a zoom meeting.

Tonia
Vice President in US
Construction, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

One of the best business decisions we have made in 26 years!

5.0 4 months ago

Comments: My onboarding with [sensitive content hidden] has been the best onboarding experience anyone could ask for, he is extremely knowledgeable, problem solver, patient and an excellent teacher!

Pros:

We can be consistent in what should be said to our clients with customized decisions tree scripts. I can take my 21 year of experience and troubleshoot the problem with Yoynx decision trees to help our staff answers questions with out management. It can be customized for almost an application you can conceive. We will also be integrating with Striven software for smoother customer service experience.

Cons:

Just started using Yonyx non that I can see right now.