Yelp Reservations

Yelp Reservations

by Yelp

Who Uses Yelp Reservations?

Owners and managers of restaurants (both standalone and multi-location) that accept reservations.

What Is Yelp Reservations?

Restaurant reservation management software with direct access to over 97 million users on Yelp. Features include online reservations, walk-ins, waitlist management, pre-paid ticketing, future table assignment, and direct SMS with guests. No cover fees.

Yelp Reservations Details

Yelp

https://www.yelpreservations.com/

Founded 2011

Yelp Reservations Cost Overview

Yelp Reservations does not have a free version and does not offer a free trial.

32924

Free Version

No

Free Trial

No

Deployment

Cloud, SaaS, Web

Training

In Person

Live Online

Support

24/7 (Live Rep)

Business Hours

Online

Yelp Reservations Features

Online Booking Systems

Vendor has not completed this information.

Billing & Invoicing
Built-in Accounting
Employee Management
Inventory Management
Kitchen Management
Menu Management
Point of Sale (POS)
Reporting/Analytics
Reservations Management
Table Management
Wait List Management

Yelp Reservations Reviews

Showing 5 of 273 reviews

Overall
4.5/5
Ease of Use
4.6/5
Customer Service
4.3/5
Features
4.5/5
Value for Money
4.4/5
Phoebe T.
Tutor & Website Design
Writing & Editing, 51-200 Employees
Used the Software for: 1+ year
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 03/04/2020

"The Top Application for Your Restaurant!"

Comments: Our small restaurant wants to expand to multiple locations in California. By using Yelp Reservations, we can see how we would manage multiple restaurants as our customer base has continually grown over the past year.

Pros: Yelp Reservations helps me easily handle customers through managing reservations and contacting my customers on the go. Besides working in (online) education, I also help manage a small restaurant in a very populated city. Our soft opening was insane but the experience was amazing thanks to the accessibility of Yelp Reservations. Our team could find where to see who was on the wait-list and who was waiting to be seated for reservations.

Cons: I did not find any problems with using Yelp Reservations in our small restaurant. It is very restaurant and customer friendly.

  • Reviewer Source 
  • Reviewed on 03/04/2020
Daria K.
Owner
Arts & Crafts, 2-10 Employees
Used the Software for: 6-12 months
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 07/12/2019

"One stop"

Comments: Frustration-free experience. Booking is very simple and takes 30 seconds.

Pros: I like that it’s a one stop shop for me, I find the restaurant on yelp and make reservations without having to call. It’s also nice to see current wait times, very convenient,

Cons: I didn’t notice any cons whatsoever. I guess the only thing is if you need a special table like a view or in a specific area of a restaurant you’d have to call.

  • Reviewer Source 
  • Reviewed on 07/12/2019
Jenny M.
Brand Director
Used the Software for: 2+ years
  • Overall Rating
    3/5
  • Ease of Use
    3/5
  • Features & Functionality
    5/5
  • Customer Support
    4/5
  • Value for Money
    2/5
  • Likelihood to Recommend
    6/10
  • Reviewer Source 
  • Reviewed on 09/05/2018

"I've used Yelp Reservations when I've been on Yelp and see reservations are available."

Pros: If I'm already on Yelp looking for a restaurant and I happen upon a restaurant I definitely want to make a reservation at and see reservations are possible to book via Yelp directly, I'll use Yelp Reservations. The user experience is quick and seamless and comparable to reservation competitors like OpenTable and Resy. I like that because it's familiar, it's easy and it's not overcomplicated. The email confirmation follow-up is always good, too. Pretty standard, but good nonetheless.

Cons: I dislike 2 main things about Yelp Reservations. First (on desktop) if you're on Yelp Reservations then decide to change what cuisine or what neighborhood you're looking for in the search bar, the search generates regular Yelp results vs. Yelp Reservation results. You have to click "Make a Reservation" again at the top, which is annoying and makes the experience slightly less seamless. It's not a HUGE issue, but one or two extra steps to a consumer is one too many since the reservation booking alternatives don't have this issue. Second, it's frustrating that the search results generate neighborhoods FAR beyond the neighborhood you're searching for. It makes sense for neighborhoods relatively near the original neighborhood search to pop up but it's just not OK for neighborhoods in different states to pop up. I'd MUCH rather have less search results pop up.

  • Reviewer Source 
  • Reviewed on 09/05/2018
Christina S.
Realtor
Real Estate, 13-50 Employees
Used the Software for: 6-12 months
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    Unrated
  • Value for Money
    Unrated
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 30/04/2020

"Yelp Keeps Improving - Enjoy Yelp Reservations!"

Comments: Yelp Reservations has many benefits not only to use the user but also to the restaurant! Everything is digital and the you don't have to spend time calling, which requires the host at the restaurant to answer the phone (which is usually busy and loud!), and then having to say how many people are in your party, what your name is and spell your name, what time the reservation is, and also asking how long the wait is. Yelp Reservation provides you with all this information right at your fingers tips - you already know how long the wait is or if there is no wait, you can easily type in your name and information and then you get a confirmation and email - what a time saver! The restaurant and the user are on the same page when you arrive - avoiding phone call conversation mistakes and errors! Great job Yelp Reservations, I'd highly suggest any Yelp user to use Yelp Reservations - it just makes like simpler and easier!

Pros: I've been relying on Yelp since they first began. I frequently check Yelp on my desktop, laptop, and I have the app on my phone. Yelp has really stepped up it's game and I appreciate that Yelp really filters reviews and gives the use a trusting experience and recommendation be it for restaurants, take out, cleaning services, medical, people, shops, the list goes on! Yelp Reservations has taken Yelp to the next level because it offers users an easier way to make a reservation - you can easily see what times are available, how long the wait is, and instantly send a reservation request to the restaurant without having to call. What a great additional service that Yelp Reservations had added to Yelp!

Cons: I have no complaints. Yelp is very user friendly and has made reviews and dining experiences less hectic and overall easier for everyone!

  • Reviewer Source 
  • Reviewed on 30/04/2020
Elizabeth A.
Behavioral Therapist
Hospital & Health Care, 1,001-5,000 Employees
Used the Software for: 1+ year
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    Unrated
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 14/02/2020

"Need Help? Use Yelp!"

Comments: All in all, Yelp is an amazing app that has made finding good restaurants easy.

Pros: Yelp is a super useful and efficient app that helps you find just what you are looking for. It allows users access to consumer reviews, photos, restaurant menus, fast booking (online reservations), pre-assigned table/seating, current wait times, and much more- to ensure that customers find the right restaurant every time regardless of the occasion.

Cons: Yelp Reservations sends you an email confirmation once you have made an online reservation, but does not allow you to digitally track your reservation, which can often make you feel uneasy (wondering if the restaurant received your request or if particular timeslot is even available).

  • Reviewer Source 
  • Reviewed on 14/02/2020