AIM

TriTech AIM Review

Comments: Overall, I am very happy with this AIM. It has made our business run smoother and has opened up some avenues to us that were previously not feasible.

Pros:

We sell firearms, and the built in A&D Book is a critical component to our business. Once setup, this feature makes tracking of firearms incredibly simple .

Cons:

The management of sale prices for our products needs to be revamped and is currently both difficult and convoluted to use. In my opinion, this is easily the area of the software that could most benefit from improvement.

Great POS/Gun book/Range Software

Comments: Been a fantastic system....we recommend it whenever we are asked what we use by other gun stores.

Pros:

I don't have to have multiple systems running to achieve everything we need to do...AIM does it all

Cons:

learning curve....set up and learning the system takes time

Overall great value and awesome tech support

Comments: Overall I would buy the software again. Great people, knowledge and they absolutely show concern about your business. The software, on a basic level, is easy to learn for new employees. I've seen many positive changes in the last two years and I'm sticking around to see what's next!

Pros:

Easy.......... The fact it can communicate by sending auto calls and text to my customers and helping me to stay in touch along the way. We are a repair shop and this has not only saved us tons of time but this feature has made us lots of money$$$. The POS and customization of the screen and tech support. Tech support is absolutely, hands down, some of the best I've ever experienced. They answer the phone and stay with you until you understand. Very nice people who never make you feel stupid. Also love the fact you can so easily access your data. Other software we've had has limited the backend data to you where as AIM absolutely encourages you to use it. I will say.... a new employee can be taught in under 5 minutes how to check out a customer through the POS.

Cons:

Inventory management, pricing and the repair shop module all need some help. All usable and functional. They are just some areas that aren't as polished as other software. Also, if you are a company with over a million different SKU's, beware. The software really is slow. I know! FYI, you'll need own EXCEL and have a basic understanding in order to to manage your inventory as AIM just simply does not have the capability to do so.

Has made us MUCH more efficient

Pros:

For a small retail store this is excellent! Helps manage inventory, as well as daily and weekly check out.

Cons:

There was quite a learning curve for us. We had no POS before AIM.

AIM Software and POS System for retail sales

Comments: Positive! Their customer support is exceptional. Their Tech staff are very knowledgeableand patient. In 45-60 seconds, I can be on a call with an English speaking technical representative who knows the Tri-Tech/AIM system.

Pros:

Quickly execute sales, tracking serialized inventory and sales is detailed and quick.

Cons:

There are a million features! It was overwhelming in the beginning to decide which ones were going to be essential for our business.