AIM

by Tri-Technical Systems

Who Uses AIM?

AIM can be found in retail stores across the U.S. and Canada, including musical instrument, appliance stores, bicycle & fitness, vacuum & sewing, liquor, hobby, golf, gun, resale, consignment & more

What Is AIM?

AIM offers retailers not only a way to manage inventory, customers and sales but also offers fully integrated add-on modules such as Accounts Payable & General Ledger, Purchase Orders, Repair & Service, Lesson/Appointment Scheduling & Billing, Short Term Rentals, Rent & Sales Contracts, Contact Management and Emailing capabilities. Build your own custom retail software solution by adding on what you need. AIM integrates with Active-e to offer a complete e-commerce retail solution.

AIM Details

Tri-Technical Systems

http://www.technology4retailers.com

Founded 1984

Support

  • Business Hours

Deployment

  • Installed - Windows

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation
AIM video
Play
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AIM pricing overview

AIM does not have a free version and does not offer a free trial.


Free Version

No

Free Trial

No

AIM Features

  • Accounting Management
  • CRM
  • Loyalty Program
  • Marketing Management
  • Mobile App
  • Payment Processing
  • Point of Sale (POS)
  • Scheduling
  • Tee Sheet Management
  • Website Management

View full list of Golf Course Software

  • Barcode Scanning
  • Commission Management
  • Customer Account Profiles
  • Discount Management
  • Electronic Signature
  • Gift Card Management
  • Loyalty Program
  • Multi-Location
  • Restaurant POS
  • Retail POS
  • Returns Management
  • eCommerce Integration

View full list of POS Systems

  • CRM
  • Commission Management
  • Email Marketing
  • Employee Management
  • Loyalty Program
  • Mail Order
  • Merchandise Management
  • Multi-Location
  • Order Management
  • Purchase Order Management
  • Reporting/Analytics
  • Returns Management
  • eCommerce

View full list of Retail Management Software

  • Barcode Scanning
  • Commission Management
  • Discount Management
  • Gift Card Management
  • Inventory Management
  • Loyalty Program Support
  • Pricing Management
  • Returns Tracking
  • Sales Tracking
  • Touch Screen
  • eCommerce

View full list of Retail POS Systems

  • CRM
  • Data Security
  • Email Marketing
  • Inventory Management
  • Kitting
  • Mobile Access
  • Multi-Channel Marketing
  • Multi-Store Management
  • Promotions Management
  • Returns Management
  • Reviews Management
  • SEO Management
  • Templates

View full list of eCommerce Software

AIM Alternatives

More AIM alternatives

AIM Reviews

Showing 5 of 155 reviews

Overall
3.9/5
Ease of Use
3.5/5
Customer Service
4.1/5
Features
4.1/5
Value for Money
3.6/5
Verified Reviewer
Founder
Consumer Services
Used the Software for: 6-12 months
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    Unrated
  • Reviewer Source 
  • Reviewed on 13/03/2018

"Its really easy to make reports which is good for this type of software"

Pros: I really like how you can easily generate reports, that's important for my business and I believe this software can do the best job of it.

Cons: I don't like that's a little clunky to use, but that should go without saying because this is super complex software we're dealing with here.

  • Reviewer Source 
  • Reviewed on 13/03/2018
Tara C.
Office Manager
Retail, 2-10 Employees
Used the Software for: 6-12 months
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 29/06/2020

"Phenomenal Experience"

Comments: We were having problems remembering who put what in the system and if it got logged in correctly and whatnot. The ATF Compliant Bound Book completely mitigates that problem. The Technical Support team has been able to answer each and every question I've had, which is incredible, considering I've called them many times when I've in the middle of a process (both on the test system AND live system) I don't understand or forgot how to continue on. They've been wonderful and have not at all made me feel crazy or gotten tired of answering my questions. I cannot say enough good things about my experience. We did have a small issue with a scanner, but the way it was handled was done so professionally and so well, that I consider it a privilege to have dealt with the company in this manner. It showed me that they really care about their customers and back their products and will make it right, no matter what.

Pros: We have been utilizing the POS (Point of Sale) System, and it's very intuitive. You go through a couple test transactions, and it's like riding a bike. You can do it so quickly and effectively. We used the testing system and were able to play around it a lot without worrying about mistakes that will mess up your entire system. We have the label printer, the receipt printer, and the wireless scanner, and they have made our little gun shop look SO professional and streamlined. Gone are the days of handwritten receipts! We can now track customers to see what each person buys and can add notes and wish list items! The Bound Book is ATF compliant, and it has made checking the firearms in and out a breeze. We are going to be purchasing the PO module next, so I can't wait to implement that!

Cons: I can't really say there are any Cons...I would just say it is a bit of a learning curve and can be a bit overwhelming at first, but the support that is offered is just phenomenal.

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 29/06/2020
Miles S.
manager
Retail, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    3/5
  • Ease of Use
    1/5
  • Features & Functionality
    4/5
  • Customer Support
    1/5
  • Value for Money
    1/5
  • Likelihood to Recommend
    1/10
  • Reviewer Source 
  • Reviewed on 08/08/2017

"Legacy database that our company is slowly replacing with more modern systems"

Comments: Years of data can be searched through. We currently use it for recurring billing via credit cards for monthly rental and lesson tuition payments. Those recurring charges must be manually triggered every day though.

Pros: Does not have glitches or communication errors. Data that has been input stays there forever. Interface has never changed, ever. So if you are familiar with it, there is a comfort factor.

Cons: The user interface has very few, if any, task stream allowances or cross linking between data entry areas.
The typical interaction with Aimsi requires starting from the home screen and navigating the "Module" you need, selecting the "Find," searching for the correct customer account, pulling up the relative info about them.
Then...
Restarting from the home screen, module you need to add or edit part of the changes that are needed, "find," find that account again..
Then...
Restarting from the home screen, module you need to add or edit the other part of the changes that are needed, "find," find that account again...
While there are hot keys to speed up this process it is still a very primitive workflow. Newer systems have you choose the customer account first, then proceed to enter new data, while Aimsi requires finding the module, and then the account, over and over again. Networking your store for Aismsi to work off of one of your local PCs requires above average networking skills. Backups and hardware upgrades are your problem and responsibility. You will need someone on call unless you happen to have above average IT skills.

  • Reviewer Source 
  • Reviewed on 08/08/2017
Georg L.
CFO
Sporting Goods, 13-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    4/5
  • Ease of Use
    4/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 19/01/2017

"AIMsi Does it All (almost)"

Comments: Been using the software for two years now, and it seems to provide a solution for everything. I wish there was a bit better integration across the different modules, such as allowing station rentals, short-term rentals, long-term rentals, and contract payments to all be made on the same checkout as regular sales orders, instead of needing to process them all at once. The payroll area also needs some improvements, it is good for recording payroll expense, but you will need a separate application to actually do the real payroll tracking/deductions/taxes. Otherwise it handles everything from rentals, bay/station rentals, it has full accounting, chart of accounts, general ledger, integrates to your purchasing/receiving, has full inventory tracking with multiple locations. Basically you can run your business with a few minor outside resources, from this one package. Even managing employees/time tracking etc... Pros: Accounting, Rentals, POS Touchscreen support, Integrated Credit Card, Employee Management, Membership Modules, Integrated Gift Cards, Inventory Control, Invoice Management Cons: The systems don't all share one checkout - each type of transaction (rental, station, contract payment, merchandise sale) must be rung up separately - The payroll is not very robust

Pros: Accounting
Rentals
POS Touchscreen support
Integrated Credit Card
Employee Management
Membership Modules
Integrated Gift Cards
Inventory Control
Invoice Management

Cons: The systems don't all share one checkout - each type of transaction (rental, station, contract payment, merchandise sale) must be rung up separately
The payroll is not very robust

  • Reviewer Source 
  • Reviewed on 19/01/2017
Carl K.
Manager
Sporting Goods, 13-50 Employees
Used the Software for: 1+ year
  • Overall Rating
    5/5
  • Ease of Use
    4/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 11/11/2019

"Great Customer Support"

Comments: Our company spent a lot of time looking for a new POS system. After a ton of research we decided to go with Tri-tech. We could not be happier. Our Rep was very nice and not pushy. We've had the POS system for just about 2 years and my rep that sold me the system told me if I have ever need anything just to call him. I've held him to it and he has definitely kept his word. They're tech support has been great but, if I have to have one negative thing it would be on the tech support. The problem is when you call tech support for a question you just get a random person. The person you talk to will help you fix the problem you're having but, if you call back for the same issue, you get a different person that has a different way to fix the problem. So it could get confusing at times. I talked to my rep and he assured me they were making changes to make sure the support you get is more consistent. But honestly its a very small complaint and in no way affects the 5 star rating. If your looking for a new POS system I would strongly recommend taking a look at Tri-Technical Systems.

Pros: The customer support was great. It seemed the easiest to use. We are not a big company and this seemed to work best for us.

Cons: Tech support is a little confusing. I described below, when you call customer support you talk to a different person. That can cause an issue because each person has a different way to fix the problem you're having.

  • Reviewer Source 
  • Reviewed on 11/11/2019