Mailjet

That's just perfect for email management

Pros:

The API access and the visual email composition

Cons:

The cost of product compared with another

A good software but with some flaws

Comments: So far, given we can fix the issues in connecting to our custom domain, we are satisfied. With some reservations mentioned above.

Pros:

I like the fact that Mailjet has a very clear UI- and it is easy to find and craft new campaigns. They have also been one of the very first email systems to be GDPr compliant- and hence on my radar for very long. We had an account since 2019, but only recently started to consider automating our emails. The trial limit for daily emails is generous too.

Cons:

However, there are some issues. Connecting our domain was problematic, and email automation is only available to premium users. This should be available to free users as well, maybe limiting the free daily emails at the same time. It takes time to think automation processes through, and 30 days trial might be too little to decide whether the system is right for a user or not. I at least take time to properly test a software.

Used to be great, until they outsourced support...

Comments: Used to work great, migrated away from Mailchimp to Mailjet and for nearly 4 years, every week we sent out mailers successfully to over 75 000 subscribers. Until one subscriber complained (despite all our subscribers being opt-in) And support consisted of folks who can only reply scripted responses and not English as a first language. Without us explaining, they simple throttled our send limits. The irony is. THEIR wordpress plugin handles subscriptions, but support wants to know how customers subscribe to our mailing list. After explaining 3 times that its via a form that is setup by their very own plugin. Support shifts the goal posts. Anyway, we run a business and have no patience to deal with inept call center drones who treat customers like crap. We promptly cancelled. Not surprising they dont even have a retentions system. Now moved over to Email Octopus & Amazon AWS - never better, support is not only responsive but takes the time to actually read and have a human respond, not a copy and paste drone reply.

Pros:

Used to work great, migrated away from Mailchimp to Mailjet and for nearly 4 years, every week we sent out mailers successfully to over 75 000 subscribers. Until one subscriber complained (despite all our subscribers being opt-in) And support consisted of folks who can only reply scripted responses and not English as a first language. Without us explaining, they simple throttled our send limits.

Cons:

poor customer service. lousy rules and no loyalty to a 4+ year old client.

Best Value Out There

Pros:

The software is easy to use and I can prepare a "mailing" fairly quickly with templates that I've set up for various types of occasions. The price is very reasonable and the reports are fantastic. I'm able to reach my target markets better when I download the reports and track who opens and "clicks" through my messages.

Cons:

Everything is great. I wish that there could be more templates for the emails to give me more "looks" when I do "mailings"

An alternative that is fine to start with, a little limited for the advanced

Comments: To begin with, and if you have few contacts, it's fine because even in the free version you will be able to have access to a certain amount of mailings, but if your list grows, as was my case, it's a headache because everything is limited and it's better to change as I did. I perhaps for others have had a better experience mine was not like that

Pros:

Price and quality is fine, transactional emails arrive well, marketing emails are a bit limited, the tool is easy to implement and take advantage of if you have less than 4k contacts

Cons:

Very limited for the free and basic versions, if you want to get more out of it you have to pay more, however, for that it is better to change to another of the competition for that higher price