--- description: Learn more about Veeva CRM price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Veeva CRM Cost & Reviews - Capterra Australia 2026 --- Breadcrumb: [Home](/) > [CRM Software](/directory/2/customer-relationship-management/software) > [Veeva CRM](/software/129924/veeva-crm) # Veeva CRM Canonical: https://www.capterra.com.au/software/129924/veeva-crm Page: 1 / 2\ Next: [Next page](https://www.capterra.com.au/software/129924/veeva-crm?page=2) > Online CRM with order management, Chatter collaboration, Concur integration, and mobile support for the life sciences industry. > > Verdict: Rated **4.5/5** by 18 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Veeva CRM? Veeva Systems Inc. is a leader in cloud-based software for the global life sciences industry. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 18 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.2/5 | Based on overall reviews | | Value for Money | 4.0/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Veeva Industries - **Location**: Pleasanton, US - **Founded**: 2007 ## Commercial Context - **Pricing model**: (Free version available) - **Pricing Details**: Please contact vendor for pricing details. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, Japanese, Turkish - **Available Countries**: Australia, Canada, Japan, United Kingdom, United States ## Features - Activity Dashboard - Contact Management - Document Storage - Interaction Tracking - Lead Management - Reporting/Analytics - Workflow Management ## Integrations (1 total) - Salesforce Platform ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) ## Category - [CRM Software](https://www.capterra.com.au/directory/2/customer-relationship-management/software) ## Alternatives 1. [HubSpot CRM](https://www.capterra.com.au/software/152373/hubspot-crm) — 4.5/5 (4451 reviews) 2. [Zoho CRM](https://www.capterra.com.au/software/155928/zoho-crm) — 4.3/5 (6964 reviews) 3. [Bigin by Zoho CRM](https://www.capterra.com.au/software/204998/bigin-by-zoho-crm) — 4.7/5 (724 reviews) 4. [Salesforce Sales Cloud](https://www.capterra.com.au/software/61368/salesforce) — 4.4/5 (18768 reviews) 5. [Kylas Sales CRM](https://www.capterra.com.au/software/210630/kylas) — 4.8/5 (573 reviews) ## Reviews ### "Veeva, a SaaS CRM for Pharmaceutical Laboratories" — 4.0/5 > **Laurent** | *23 June 2015* | Pharmaceuticals > > **Pros**: I like the easy and fast customization (forms, fields) for an internal Veeva admin (for example) What if very useful too, is the import tool, allowing you to import / update and export data of your database. And of course, as a SaaS, the possibility to access your application and data on any device. I sometimes use my android phone (and somes reps their iphones) to quickly look at what I need (instead of open my laptop, ...) when of course I have a connexion (see below). > > **Cons**: Offline app... As for many companies, I have reps on the road all week long, and depending where they are, no 3G/4G connexion. And sometimes, no Wifi in hotel. So an offline version is very important and usefull. Currently, only 2 offline versions : one for Windows, but no more maintained, and one for iPad, with an unknown future (and you have to buy iPad for all your fieldforce) ... So a good way to improve this app should be to provide good offline version on various platforms. Reports are to be improved too, as the reporting tools and reporting capabilities are very limited. > > Veeva is an on-line (SaaS) CRM dedicated for pharmaceutical companies. It is based on Salesforce. So you get most of Salesforce's out-of-the-box capabilities with new fields/forms/workflow. Before choosing this CRM, we looked at the most dynamic tools available on the market, and if possible close to our business. After many tests and analysis of the specifications, we selected Veeva. Working for a Animal Health laboratorie, we had to customize it, as our business is not exactly the same as Human Health. It was a good test to verify how easy to customize Veeva is. As usual, the main thing is to define precisely what you want, but once it's done, Veeva is highly customizable. And quickly. (New) field and/or (new) forms can be on production very quickly (you have a sandbox to play and test), including an high level of security allowing to define what can be done by who, or what is visible or editable, etc. Workflow, specific rules, and triggers are (a bit) more difficult to develop. My advice is to train internally one person as administrator in order to be very reactive when an update (of your needs, sales and marketing teams have so many ideas \!) is necessary. About the support, the Veeva support is very good (or I was very lucky) : we got a good local support (France) for the launch, and then the Veeva support (one Veeva guy) was very efficient. But when we moved to a global support, made by one of the "Big 4", it was a nightmare to manage. Where I was disappointed it is about reporting. The reports that you can create are quite limited. ----- ### "Veeva CRM Review: Empowering Pharmaceutical Companies for Success" — 5.0/5 > **Angelica** | *23 June 2023* | Pharmaceuticals | Recommendation rating: 10.0/10 > > **Pros**: Veeva CRM provides pharmaceutical companies with a number of benefits. First of all, its pharmaceutical industry-specific features and adaptable workflows especially address the needs of the business, enabling effective management of sales, customer relations, and compliance. The software's powerful analytics and reporting features offer insightful data on sales success, allowing for more targeted decision-making and data-driven decision-making. Veeva CRM's seamless interaction with other Veeva solutions, such Veeva Vault, guarantees efficient data transfer throughout the company. Additionally, the mobile compatibility of the software enables sales people to access crucial data and update records while on the go, boosting productivity and responsiveness. > > **Cons**: Veeva CRM has many advantages, but there are also certain drawbacks to be aware of. First off, the initial setup and configuration of the software can be difficult and time-consuming, necessitating professional help. The advanced capabilities of the system entail a steep learning curve, according to some users. Although they are a possibility, customization choices may necessitate more development work, which may limit flexibility for some firms. Last but not least, Veeva CRM's implementation and upkeep costs could be prohibitive for smaller pharmaceutical firms with tight resources. However, the expense is frequently justifiable given the software's full capabilities and specialized features. > > I had the chance to use Veeva CRM while interning at the university's pharmaceutical product development and research division. The program has proven to be a priceless tool for growing revenue and maintaining client interactions. Our team's productivity was greatly increased by its industry-specific functionality, such as tracking interactions with healthcare specialists and adhering to regulatory regulations. We were able to discover areas for improvement and acquire insightful information about our sales success thanks to the rich reporting tools. The software's interface with Veeva Vault allowed for simple departmental data sharing and collaboration. Overall, Veeva CRM was extremely important in helping us to empower our team and streamline our sales operations. ----- ### "I currently train our sales force on Veeva CRM, and observe field personnel using this software." — 4.0/5 > **Adam** | *14 December 2017* > > **Pros**: Veeva CRM Is an extremely simple, intuitive software that helps users with pre-call planning, capturing and recording transactions, and analyzing their daily sales activity. I also appreciate the customer support and involvement by our Veeva solutions consultants. They are extremely invested in our success and work to eliminate barriers and problem areas our users face. Because this is a shared platform, they're not able to fix everything. However, as appropriate, they work really hard to find solutions to our needs. > > **Cons**: As mentioned earlier, this is a shared platform. So, there are times where we need a solution. However, that solution would negatively impact other Veeva customers and cannot be implemented to our exact specifications. That is why it is so important to have a solution specialist who can help guide, recommend, and advise on the best way is to fix the issue. In some cases, instead of changing the software, we have changed our internal process(es) for the better. In terms of the online version of the software, the user interface is outdated. Both off-line and online interfaces are scheduled for an overhaul and facelift in 2018. This will help improve the user experience and bring a fresher, more modern feel in the way the software presents. ----- ### "Flexible CRM with Veeva for clinical trials" — 5.0/5 > **Verified Reviewer** | *20 December 2023* | Philanthropy | Recommendation rating: 10.0/10 > > **Pros**: -Integration with various data sources to demonstrate single source of truth -Strong reporting and analytical capabilities for informed decision making > > **Cons**: Cost is high as compared to competition The tool can be further customized ----- ### "CRM for business" — 5.0/5 > **Bogdan** | *10 November 2020* | Pharmaceuticals | Recommendation rating: 8.0/10 > > **Pros**: I like software that follow business and Veeva CRM this is. Every 4 mounts Veeva delivered new features. > > **Cons**: Windows environment is not supported as they say it is. It is developing but in last years since we use is development was slow. > > Great software for specific business with lot of features. ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.com.au/software/129924/veeva-crm?page=2) ## Links - [View on Capterra](https://www.capterra.com.au/software/129924/veeva-crm) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | ja | | ----- ## Structured Data