18 years helping Australian businesses
choose better software
ResNexus
What Is ResNexus?
ResNexus provides more reservations with our innovative booking software & integrations
TRUSTED BY THOUSANDS OF HOTELIERS
Making an online reservation should be visually appealing and intuitive, and that's exactly what the ResNexus booking engine does. Clearly display your gorgeous property and availability, and make add-on product recommendations on the retail sidebar.
Expand your reach with seamless OTA connections to Google, TripAdvisor, Booking.com, Expedia, Airbnb, VRBO, & more!
Who Uses ResNexus?
Bed and Breakfasts Campgrounds Vacation Rentals Cabins and Lodges RV and Campsites Hotels & Motels Storage Rentals
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Reviews of ResNexus
An easy way to manage your hotel
Comments: It has been a Great software, I’ve been using this for over a year now and I can say that it has helped me a lot mainly because some of the features that the software includes I wasn’t able to do it before such as spa and other entertainment activities management, I will definitely recommend for those people who want to improve their services and their company.
Pros:
I like that is a software that is easy to use, it helps you to have more control on different areas whether is your company or your hotel, for me many years I’ve been managing on the classic way but with this software things are just getting even more easy to do, I can let this software to do functions that not many people can do because and that’s what I like about the software.
Cons:
It has some features that I didn’t like mainly because these are just features that you can do by yourself and it can also be done if you combine with other Arias, like housekeeping manage, so it will be better to let some of the features out and add a feature that allows me to promote my services so more people know about it.
ResNexus Response
2 years ago
Oscar, Thank you so much for the wonderful review! We appreciate your business!
Alternatives Considered:
Trust & Feature Rich
Comments: It's been spectacular. They do it all very well; functionality, features, & support and when there's room for improvement, they manage that well too.
Pros:
I have full faith that whatever feature is technically possible to make the product more robust and capable, the ResNexus team will do it before anyone else. They seem to set the standard for the others to catchup to.
Cons:
Only that the very valuable "Academy" is in winter in Utah. But I understand why.
ResNexus Response
last year
Julia, Thank you for such a through and thoughtful review! We love serving you and your business! We strive to be the innovation leader paired with industry leading customer service. Due to popular demand we also have a ResNexus Academy in March to offer another time for our clients schedule.
Alternatives Considered:
Terrible setup process
Comments: The customer service and setup process of this software is terrible. It's as if because you are paying monthly they want it to take as long as possible. To be fair our campground is not a simple campground and does have some complexities. However, their setup process started with trying to train us how to do reservations rather than making any effort to get us set up. There is absolutely ZERO documentation on how to setup the system. After two weeks of training calls where they focused on how to do basic tasks we finally stoppped them and pointed out that we need to set up the system first. This turned into weekly calls where we had to guide them on what we needed and even then things were done wrong. They say they will set it up for you, but everything they did was wrong and we had to go back over it. When we called to complain the response was "it's no big deal you just need to let us do it and we'll have you up next week." Then they gave us attitude about how we hadn't trained our people on using the system in the 2 months we'd been working on setting it up. We can't train people to use a system that isn't set up properly. We finally had them do a test import just to see what would happen and it was obvious that they didn't even look at the results as there were 10,000 lines of errors and every customer that was imported was wrong, the rate on every reservation was wrong. Everything was wrong. That was when we finally gave up. They simply don't care.
Pros:
Best feature we saw on this product was how easy it was to setup site/room blocks that automatically released on certain dates.
Cons:
It's not remotely customizable to your needs. As a campground a key feature should be site length, that's not an option. There's not even anything in the reservation process that asks for the length of a customer's rig (again a key need for any campground to ensure that you are putting people in sites that they fit). They have little to no written documentation on anything. No on-boarding/setup process that is laid out for you. You will be flying blind and will need to have a lot of time to figure things out on your own.
ResNexus Response
2 years ago
Julie, Thank you for the feedback. We apologize that your experience differed so much from what we hear from other campgrounds. In addition, in 2022 we completely enhanced our online booking engine based on feedback from our campground clients. Site length and vehicle information is handled in an easy-to-use and intuitive way. You can also add many custom fields. In addition, ResNexus is one of the only PMS systems that allow you to connect to OTAs like Airbnb, Booking.com, Hip Camp, Glamping Hub, Book Outdoors, Spot2Nite and more. Unlike some of our competitors, we do not charge per booking and save your business money by using unit based pricing.
Best software and support I have ever used
Comments: Been a few years since I signed up with them and can highly recommend this company for a business like mine, vacation and short term rentals.
Pros:
The Red Carpet Specialist [sensitive content hidden] I have had since the beginning has always been there for me when I needed help/questions - an amazing contact!! The tech support has either answered or called back within minutes to fix any problems. Only 1 time was this critical and they had me back up and running with in a very short time.
Cons:
Absolutely nothing, service has been beyond my expectations.
ResNexus Response
11 months ago
Kendra, Thank for taking the time to leave us such a wonderful review! We love serving you and your business!
Being a rural owner/operator business...I Appreciate ResNexus and their support!
Comments: We started out with ResNexus reservation software and then had them create our website. It is very nice & convenient to have everything in one location for questions, help and support. Our occupancy continues to grow each year.
Pros:
Friendly, knowledgable, customer support
Cons:
Originally I had a Red Carpet Professional that wasn't a good match for me. (Not you Tony)
ResNexus Response
6 months ago
Paula, Thanks so much for taking the time to leave us a review! We appreciate your business and Tony loves working with you too!
