Who Uses This Software?

Ambassador works with companies ranging from small and mid-market to Fortune 100 brands. Each client leverages incentives and the loyalty of their advocates to increase brand awareness and revenue.

Average Ratings

20 reviews
  • Overall 4.5 / 5
  • Ease of Use 4.5 / 5
  • Customer Service 4.5 / 5
  • Features 4.5 / 5
  • Value for Money 4 / 5

Product Details

  • Free Version No
  • Free Trial No
  • Deployment Cloud, SaaS, Web
    Mobile - iOS Native
    Mobile - Android Native
  • Training In Person
    Live Online
    Webinars
    Documentation
  • Support 24/7 (Live Rep)
    Business Hours
    Online

Vendor Details

  • Ambassador
  • http://www.getambassador.com
  • Founded 2010

About Ambassador Referral Marketing

Ambassador is the world's #1 Referral Marketing Software. Trusted by the world's most recognized brands. A world-class product combined with a world-class customer success team, Ambassador can help you automate the process of enrolling, tracking, rewarding and managing your referring customers, affiliates, influencers, and partners. If you are a B2B or B2C brand, talk to the team at Ambassador and see why they're the industry leader.

Ambassador Referral Marketing Features

  • Commission Management
  • Distributor Management
  • Inventory Management
  • Lead Management
  • Multi-Country
  • Order Management
  • Payment Processing
  • Prospecting Tools
  • Sales Reports
  • Shipping Management
  • Affiliate Marketing
  • Campaign Management
  • Contact Management
  • Employee Referral Management
  • Feedback Management
  • Lead Management
  • Loyalty Program
  • Referral Partner List
  • Reward Distribution

Ambassador Referral Marketing Most Helpful Reviews

Powerful Referral / Affiliate Platform

Reviewed on 29/03/2017
David L.
Founder & CEO
Consumer Goods, 2-10 Employees
Used the Software for: 6-12 months
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: We researched the market extensively as we were evaluating platforms to launch our referral & affiliate programs. GetAmbassador combined all of our key requirements: ability to create and launch multiple campaigns as our referral programs vary depending on customer and prospect types. We also found this platform to be a great fit for an affiliate program with partners. Our customers and partners love the ability to track their referrals on the robust dashboard. For our team it is also invaluable as we can effectively monitor, evaluate and manage our campaigns. We also loved the ability to provide cash, gift cards and / or store credits. The most impressive part of our experience was the organized and very responsive customer on-boarding and on-going support. This is a world class company and we look forward to many more successful years working with GetAmbassador!

Pros: Multi-campaign capabilities, dashboard, great referral platform and works very well as an affiliate platform as well. We also really liked the versatility in payment methods, including cash (paypal, bank transfer, dwolla), gift cards, store coupons, voucher codes. We also felt the customer on-boarding and on-going support were excellent!

Cons: Given that it is a robust platform, it does take some up front effort to get it setup properly. It also requires an on-going commitment and focus to make the program successful. The GetAmbassador team was exceptional in helping us work through the implementation and continue to work with us on maximizing the effectiveness of our campaigns

Great product with exceptional support

Reviewed on 22/02/2018
Jenny L.
Growth Analyst
Used the Software for: 6-12 months
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Ambassador's functionality is flexible enough to customize to our needs. There hasn't been a recent instance where I was unable to tailor the software to do something to fit my business needs. I've been able to utilize so many features from their API, to webhooks, to mobile integration. Our Customer Experience team also uses the software and has applauded its intuitive ease of use. Ambassador offers phenomenal support for the software. Starting with setup, Ambassador is there every step of the way. The integration process was pretty easy, even when we were transitioning from another referral software. My customer rep has been immensely helpful, answering any questions I couldn't find answers to on the support page, and clearly explaining aspects of the software to fit my needs.

Cons: Integrating with their Editor Portal (in order to track conversions) was a little tricky at first.
The software is a little pricy, but with a fixed cost the upside can be tremendous.
I wish there was a little more customizability in campaign structure.

Ambassador took our sales from 10MPH to 150MPH in 60 days

Reviewed on 17/08/2018
Joshua P.
CEO
Photography, 501-1,000 Employees
Used the Software for: 6-12 months
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Prior to using Ambassador our sales tracking was slow and tedious. Once we configured Ambassador properly our sales literally went from 10k to 400k overnight. This is the new standard in marketing and if you have not configured affiliate marketing for your company you are leaving a ton of money on the table. The investment is substantial but if you have a good game plan and follow through you will easily make the money back your first month and the rest is profit. This is a no-brainer and the best marketing investment we have made to date! Thanks Ambassador!

Pros: The software is fully featured and you can track all of your progress easily and granular data. We can easily customize everything about campaigns and change them as our marketing changes. Automation of payouts and tracking pay is super easy and one click approval, no other system has this.

Cons: The system takes a little bit of time to install, so you will want to have a website developer to help you. Once you have a developer everything can be set up in 1 day. If you don't have a developer or web person
you will want to aquire one on contract before launching Ambassador.

Excellent way to get your customers and fans to grow your business

Reviewed on 18/08/2015
Jason V.
CEO
Internet, 2-10 Employees
Used the Software for: Free Trial
Reviewer Source 
Source: GetApp
5/5
Overall
5 / 5
Ease of Use
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Ambassador provides all of the tools and automations necessary to get your customers and fans to work for you. The marketing concept of this is great, but trying to do the tasks that this software provides separately would be time consuming and expensive. Ambassador manages these tasks (e.g. ambassador on-boarding, communications, etc.) to make it simple and easy to run your referral marketing program with ease. Lastly, they provide excellent support on the product and are willing to go the extra mile in assuring that you use the system properly to see results.

Pros: I love how the system handles referral commission payouts. This is one of the key aspects that allows you to scale your program without having to continually hire staff to manage it. I also love how you can manage communication between you and your ambassadors. Having this all in one system makes it feasible for someone to manage.

Cons: The software is priced at a premium and the percentage referral commission share is the only drawback I see at the current time. I wouldn't mind paying a larger monthly fee, versus annual subscription, for the plans that remove the referral commission share. Maybe even a lighter version would help, especially for start-ups that don't have too much cash to play with.

Great Software...Poor Customer Support

Reviewed on 03/09/2019
Scott M.
Chief Revenue Officer
Hospital & Health Care, 201-500 Employees
Used the Software for: 1-5 months
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Great customer service until I signed the very expensive contract during which it was never explained to me that I/my team would have to do everything to set it up. When I offered to pay to have them do it for me they refused.

Pros: The concept. Too early to determine if it was worth the investments and set up headaches

Cons: Cost. Lack of assistance in setting it up

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