Muni-Link

Muni-Link

by Link Computer Corporation

Who Uses Muni-Link?

Municipalities, cities, townships, private utilities and authorities who bill customers for utilities

What Is Muni-Link?

Cut time spent on billing in HALF! Built for medium to large organizations, but suitable for the smaller ones too! Customer portal means fewer incoming calls & counter visits. Cloud-based means no hardware or software to purchase, access your information 24/7 with NO DOWN TIME or costly software updates, just low all-inclusive monthly pricing. Integrates with accounting, meter and GIS softwares. Storm water management, work orders & hundreds of built in reports included. See a demo today.

Muni-Link Details

Link Computer Corporation

http://muni-link.com

Founded 1980

Muni-Link Pricing Overview

Muni-Link does not have a free version and does not offer a free trial. See additional pricing details for Muni-Link below.

Free Version

No

Free Trial

No

Deployment

Installed - Mac

Cloud, SaaS, Web

Installed - Windows

Mobile - iOS Native

Mobile - Android Native

Training

In Person

Live Online

Webinars

Documentation

Support

Business Hours

Online

Muni-Link Features

Utility Billing Software
ACH Payment Processing
Account Management
Billing & Invoicing
Cable
Collections Management
Customer Management
Electricity
Meter Management
Metered Billing
Move In / Move Out
Natural Gas
Non-Metered Billing
Online Payment Processing
Penalty / Cut-Off Processing
Rate Management
Service Call Management
Trash
Water
Work Order Management

Muni-Link Reviews

Showing 5 of 60 reviews

Overall
4.7/5
Ease of Use
4.7/5
Customer Service
4.9/5
Features
4.6/5
Value for Money
4.6/5

Fixed a major headache

Reviewed on 22/03/2019
Jr R.
Supervisor
Utilities, 2-10 Employees
Used the Software for: 6-12 months
Reviewer Source 
5/5
Overall
5/5
Ease of Use
5/5
Features & Functionality
5/5
Customer Support
5/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Muni link has increased our revenues by us seeing the other software wasnt billing our tarriff correctly. We have added thier web presence and awaiting them to go live with thier inventory software.

Pros: We started off having another town doing our billing using a software that is complicated and as basic as you can get. We had issues with the other town and thier software costing us money so we decided to do our own billing. We met with several companies and munilink was the best due to the price, not needing an expensive hardware setup, and the amount of features built into the software. During the transition we was teamed up with representative and she has been present every step. We can not belive how easy the switch was.

Cons: I really cant say I have any cons it does every report needed.

Vendor Response

by Link Computer Corporation on 26/03/2019

JR, thank you for the nice review of Muni-Link! We are proud to have you as a customer. Sincerely, Mac Rosenbaum, SVP Sales & Marketing.

Product sells itself

Reviewed on 02/04/2019
Donna M.
Office Manager
Government Relations, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
5/5
Ease of Use
5/5
Features & Functionality
5/5
Customer Support
5/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: I had a very positive experience with Muni-Link beginning from the first time I met with them to review the product. The product sold itself but the entire staff was extremely helpful in walking me through the set up, training and implementation of the program. Whenever I have a question or problem that needs to be resolved, the support staff is amazing! They quickly help me to resolve any issues or answer any questions. I've never regretted purchasing this product. It has significantly simplified the billing portion of my job as it accurately tracks charges and payments so I can ensure that all customer accounts are properly billed and paid.

Pros: I love how user friendly the program is. Our Municipality bills residents for water, sewer and garbage usage. This program quickly and easily calculates charges and tracks payments. I am alerted to any possible billing errors before bills are printed which helps to avoid costly mistakes. Once payments are made, I can quickly print a report which shows me how much to deposit into 3 separate accounts (water, sewer and garbage). For auditing and budgeting purposes, the program provides all necessary information. When a resident calls with questions, I can easily navigate through their account to provide answers. The program has so many wonderful features to simplify the billing portion of my job.

Cons: Sometimes I can't find a report that would be helpful to me. For instance, I would like to print out the names and addresses of all the residents in the Borough. The report that is offered would need to be modified for my purposes but would be time consuming for me to modify it. On the plus side, I could reach out to Customer Service to see if they could easily modify it for me. Customer service stated that they like to know what reports are most beneficial because other companies often have the same need.

Vendor Response

by Link Computer Corporation on 03/04/2019

Donna, thank you for the nice review of Muni-Link! We are proud to have you as a customer. Sincerely, Mac Rosenbaum, SVP Sales & Marketing.

LDWC Review 2019

Reviewed on 22/03/2019
Carol C.
Office Manager
Utilities, 2-10 Employees
Used the Software for: 1+ year
Reviewer Source 
5/5
Overall
5/5
Ease of Use
5/5
Features & Functionality
5/5
Customer Support
5/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: We are unique in that we are a cooperative versus a municipality. We have members versus customers. Muni-Link has understood that and worked with us to get the data entered from the old software into the Muni-link software. Some have posed challenges for the staff, but they have been exceptional in following through and getting our old information into the new software. From day one our experience has been a positive one. It was a big change after 10 years, and one we don't regret. Thank you.

Pros: Ease of use. I have been a customer since 2017. From searching customers by account number or name without having to change to a different screen, to entering a new service. All are very easy after the first entries. But my overall favorite feature is the CSV option readily available on almost all reports. This is so helpful when reviewing data. If I could only keep one feature, it would be that one, although I am sure there is so many more features I haven't even used yet. It seems like every time I have a question, I learn about something new.

Cons: Since I have only been a customer since 2017, I haven't discovered much I like least. I think if I could change one thing it would be, as an administrator, to have the ability to unpost payment or adjustment batches to correct mistakes. I understand why that happens, but I think administrators could have authorizations over some issues like that.

Vendor Response

by Link Computer Corporation on 26/03/2019

Carol, thank you for the nice review of Muni-Link! We are proud to have you as a customer. Sincerely, Mac Rosenbaum, SVP Sales & Marketing.

Invoicing, Payments & Adjustments

Reviewed on 11/04/2019
Lorrie C.
City Services Department
Utilities, 13-50 Employees
Used the Software for: 2+ years
Reviewer Source 
3/5
Overall
3/5
Ease of Use
3/5
Features & Functionality
4/5
Customer Support
3/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Reports are sometimes inaccurate. Usually can get it straightened out with Muni-Links's Support Team. They are always very helpful and if they don't know the reason they take it to someone else to figure out the problem.

Pros: I do like the stored information it stores on your work. It is easy to find previous posted batches in case you need to look up old or new information. It also nice to have customers information on Account Central where you can find their usage, balances and any notes you have entered about that customer plus a lot more right on one screen.

Cons: When it comes to posting your work most of the time it won't let you post because of a billing cycle being locked & whoever is trying to post has to go back in & unlock it in order for them to continue their work. Also there are too many transactions you can't post because of the time that is on your posting date and you have to manually change the time on your work because there was already something posted earlier. (The time defaults to 8:00 a.m. on any billing cycles so corrected bills always have to be manually changed before it will let you post) There also should be an option to allow adjustments or payments to print bill on the posted bill. For example if a customer pays the same time the bills got printed but payment wasn't posted yet or if an adjustment was made after the bill got posted and the customer comes in & wants a copy of their bill showing this payment or adjustment the system won't show it on the printed bill. It still shows the same amount as it got printed before the payment or adjustment.
Receiving a payment on one check for multiple accounts you have to enter the check # each time it won't allow you to just keep scanning the bills with the same check#. Also in order to get receipt to print you have to click 3 or 4 tabs to get it to print.

best i've ever used

Reviewed on 22/03/2019
Patty G.
office manager
Environmental Services, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
5/5
Ease of Use
5/5
Features & Functionality
5/5
Customer Support
5/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: our billing went from 5 days (yes days!) to 2 hours. it otherwise saves us so much time over our previous billing system. it is the best move we could ever have made. absolutely love it.

Pros: it does everything i need it to and other things, too. it is so easy to use and doesn't take long to master. customer service is top notch. the company will add features that you need, then they will be available to all of their customers. many reports can be downloaded as a .pdf or spreadsheet for further manipulation. i can get the entire monthly billing done in about 2 hours, and that includes verifying all the 3rd party information is correct for each customer and printing. you can post transactions for a past or future date if you need to, unlike our old billing software. you can change the due dates depending on what day of the week it falls on. so much customization.

Cons: the reports are sometimes difficult to figure out, but you can subtitle them so you don't forget what each one does. have had issues with adjustments hitting revenue when it's not supposed to. finally figured out where it's happening.

Vendor Response

by Link Computer Corporation on 01/04/2019

Patty, thank you for the nice review of Muni-Link! We are proud to have you as a customer. Sincerely, Mac Rosenbaum, SVP Sales & Marketing.