Mojo Helpdesk

Who Uses Mojo Helpdesk?

Helpdesk managers and system administrators who need helpdesk & ticket tracking software to manage internal support requests and customer support requests.

What Is Mojo Helpdesk?

Mojo Helpdesk is the super simple help desk app for customer service, IT requests, Maintenance request, and more. Here are 5 reasons to get started with Mojo Helpdesk today. 1) Feel the comfort of ticket tracking right from your inbox. 2) Built-in reports to measure and improve customer satisfaction, response time, and more. 3) Keep storage needs to a minimum, ticket histories stored in the cloud. 4) Self-service tool guarantees 50% fewer help desk ticket. 5) Free 30-day trial on any plan!

Mojo Helpdesk Details

Metadot

http://www.mojohelpdesk.com

Founded 2006

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online

Deployment

  • Cloud, SaaS, Web

Training

  • Live Online
  • Webinars
  • Documentation
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Mojo Helpdesk pricing overview

Mojo Helpdesk has a free version and offers a free trial. Mojo Helpdesk paid version starts at USD 29.00/month.


Starting Price

USD 29.00/month

Free Version

Yes

Free Trial

Yes

Mojo Helpdesk Features

  • Alerts / Escalation
  • Automated Routing
  • Call Center Management
  • Customisable Branding
  • Document Storage
  • Email Integration
  • IT Asset Management
  • Interaction Tracking
  • Knowledge Base Management
  • Macros/Templated Responses
  • Multi-Channel Communication
  • Network Monitoring
  • Real-time Chat
  • Remote Access/Control
  • Reporting/Analytics
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Social Media Integration
  • Ticket Management
  • Workflow Configuration

View full list of Help Desk Software

Mojo Helpdesk Alternatives

More Mojo Helpdesk alternatives

Mojo Helpdesk Reviews

Showing 5 of 67 reviews

Overall
4.5/5
Ease of Use
4.4/5
Customer Service
4.5/5
Features
4.2/5
Value for Money
4.7/5
Jeremy P.
Technology Manager
Education Management, 51-200 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 06/12/2017

"Solid Support Ticketing System"

Comments: A stable and reliable helpdesk ticketing system.

Pros: It's very easy to manage with easy integration into google. We are able to add users in just a few seconds and the system is very low maintenance.

Cons: I would like to add a comment area on the rating system. If we receive less than five stars, we would like to know additional details.

  • Reviewer Source 
  • Reviewed on 06/12/2017
Russ S.
Manager Master Data
Consumer Goods, 5,001-10,000 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    4/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 12/12/2017

"The application has been very reliable and easy to deploy across an organization."

Comments: Ease of adoption/acceptance by the user community. Transformed departmental workload from individual e-mail requests to departmental requests. By providing workload transparency at a department level the support model improved overall customer support. Minimized requests from falling through the cracks.

Pros: The ability to use forms to collect detail on support issues. Particularly info to drive metrics for continuous improvement efforts.

Cons: Functionality to prevent users from creating duplicate tickets. Duplicate tickets can impact metric reporting if not managed correctly.

Vendor Response

by Metadot on 07/10/2019

Thanks for your review.

We are working hard to make Mojo a better product.

  • Reviewer Source 
  • Reviewed on 12/12/2017
Didzis D.
CSP Delivery Lead
Information Technology & Services, 51-200 Employees
Used the Software for: 1+ year
  • Overall Rating
    3/5
  • Ease of Use
    5/5
  • Features & Functionality
    3/5
  • Customer Support
    2/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    7/10
  • Reviewer Source 
  • Reviewed on 12/12/2017

"Helpdesk works quite well though there are couple of limitations that really should not be."

Pros: Simple and easy to use.
Having minimum number of characters for Pros goes against simple and easy

Cons: There are certain limitations which does not make sense and there are no workarounds and support is helpful as most of the times answer is the fix/feature will be delivered sometime in future. I've been using Helpdesk for 1,5years and requests raised 1year back, has not been addressed.

Vendor Response

by Metadot on 07/10/2019

Thank you for your review.

  • Reviewer Source 
  • Reviewed on 12/12/2017
Samuel S.
IT Technician
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    Unrated
  • Reviewer Source 
  • Reviewed on 13/03/2018

"Easy to use ticketing system."

Pros: I like how much customization there is without sacrifice to functionality. There are a lot of options when it comes to creating specific tickets for certain IT related jobs, such as a password reset template or a chromebook profile change.

Cons: With all of its customization, it is easy to go crazy on modifications to the point where people do not know how to maneuver through the website anymore. It's a positive as much as it is a negative.

Vendor Response

by Metadot on 07/10/2019

Thanks for your review.

We are happy to hear you like our customization functionality.

  • Reviewer Source 
  • Reviewed on 13/03/2018
Dennis C.
Library/Media Tech, IT Support Tech
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    3/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 11/12/2017

"Handy, easy to use, economical, integrated Google support"

Comments: Workload accountability, job ticket queue management

Pros: Easy to use (frontend & backend)
Multi-platform app support
Customized ticket forms, as many as you want
Handy knowledgebase portal supports FAQs, links, videos :-)
Some FAQ type formatting options
Knowledgebase content can be turned on/off for testing

Cons: Cannot copy or duplicate forms (for tweaking/repurposing)
Severely-limited appearance/branding options
A separate (printable) FAQ article Markdown Preview "cheat sheet" would be nice

  • Reviewer Source 
  • Reviewed on 11/12/2017