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choose better software

What Is Quill?

Legal practice management software for the smart law firm. Quill caters to small to medium-sized firms (100 users or less). Recommended by the Law Society.

Turn to us to connect front-office and back-office functions so you can keep all your cases, contacts, bills, emails and documents organised in one place. Take the headache out of compliance and put the flexibility back into work so that you can focus on what matters most: spending less time managing your firm, and more time making money.

Who Uses Quill?

UK-based Solicitors, Fee Earners, Partners, Administrators, Legal Cashiers, Accountants, Compliance Officers, & Sole Practitioners wanting to run a more efficient and profitable legal practice.

Quill Software - 1
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Reviews of Quill

Average score

Overall
3.9
Ease of Use
3.9
Customer Service
4.2
Features
3.8
Value for Money
3.8

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
52%
4
22%
3
9%
1
17%
Andrew
Solicitor/Director in UK
Legal Services, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Wish we had found Quill earlier.

5.0 2 years ago

Comments: The main benefit to us as been making the transition to going paperless not just a possibility, but a success that has led to other efficiencies.

Pros:

We moved to being fully paperless 6-12 months ago. Quill has been essential in making that transition possible. I wish we'd found Quill and gone paperless many years earlier. The system is intuitive and easy to navigate. Organising documents, e-mails, etc is automated and Quill set up standard document folder for us which are all different for different areas of law. It all feels tailored to us and our needs rather than using software designed for someone else that doesn't quite fit. The support team are great too. Very quick and responsive. Legl integration is awesome for sending clients a link to pay a bill safely and securely within minutes.

Cons:

There's the odd quirk from time to time but Quill work quickly to sort these out.

Quill Response

11 months ago

Thank you so much for choosing Quill! it's great to see your feedback and we look forward to helping your firm succeed in the future.

Talvinder
Solicitor in UK
Legal Services, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Brilliant Software

5.0 last year

Comments: Excellent and improved the management and functions throughout the firm.

Pros:

The most impacting features are the cased management and the integration with Office 365.

Cons:

The fields can be limited and not always relevant to the case.

Quill Response

last year

It's great to see the results of our product development investment in our DocsHub document management tool, which integrates MyQuill with the MS Office suite amongst other system features - in reviews such as yours. And, our software development investment continues apace - for a future-proofing promise.

Elena
Director in UK
Law Practice, Self Employed
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Probably Good for those who are already established

3.0 last year

Comments: At the moment, whether it’s my lack of experience, the lack of user friendliness of the system or a combination of both, I do not feel that Quill is suiting my business.

Pros:

The case management docs hub and ease of populating fields/templates that work really well.

Cons:

Not ideal for new businesses. Unfortunately I have not found it very user friendly as a beginner. There is no manual provided. The help guides are extremely basic and don’t assist a great deal, also they have not all been updated to correspond with the updated software. I have found that I’m spending a great deal of time trying to navigate the system rather than doing fre earning work and as a sole trader this is highly problematic. It is not possible to create documents in the system, you have to download to work on letters then upload again which takes space on your computer’s memory, equally, it is not possible to amend a document in your docs hun without downloading the document again and amending on your desktop before uploading. When time recording you have to physically select the latest fees, it does not do so automatically. It doesn’t seem as though it is geared towards criminal firms, there are courts missing from the lists and the codes don’t seem to correspond (for instance on a criminal investigation you are required to enter mags classifications).

Steve
PM in UK
Law Practice, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Does what it says on the tin.

5.0 3 years ago

Comments: Minimal training required for staff to use. Easy control for the admin to monitor and authorise all transactions. Good initial training provided by the provider.

Pros:

Reliable control of all client monies and transactions

Cons:

Report function. bit muddled, Title and date issues in report printing and some reports do not work.

Quill Response

3 years ago

Hi Steve, we are so pleased to hear your positive feedback about our onboarding and training team, they will be chuffed to see this. We have shared your feedback on reporting and this is on our product development team's radar already as an area of improvement. They will also be in touch!

Cyma
Office manager in UK
Law Practice, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

User Friendly!

4.0 last year

Comments: Brilliant service from the account manager, one point of contact which really helps.

Pros:

Easy to use, good customer service. Been using ir for a very long time now and everyone is used to the features on quill.

Cons:

Feel outdated sometimes, especially when compared to other available products

Quill Response

last year

It's great to see long-standing clients such as yourself publishing positive comments about our software's user friendliness and accompanying account management support - two aspects of our product and service which we prioritise always as they combine to provide a simpler way to manage a law firm. Our latest software iteration, called MyQuill, is currently in the process of being rolled out to our client base. This is the new look-and-feel system that's replacing the older screens with a much sleeker interface. Look out for its arrival. We trust this will address your 'outdated' query.