Palace

by Realbase Software

Who Uses Palace?

Property Management and Real Estate companies that manage residential properties on behalf of owners.

What Is Palace?

Web-based software that grows your property management business. The strength of any accounting software relies on solid financials. And that's where Palace excels. Whether you're using direct debits, importing bank statements or using our API to import information, Palace makes it easy.
Be mobile and work on the go. The responsive design means you can use Palace on any device or computer from anywhere. We also have native iOS and Android apps that allow you to do a whole lot more.

Palace Details

Realbase Software

http://www.getpalace.com

Founded 1999

Palace Software - 1
Palace Software - Go mobile with Palace
Palace Software - Palace Inspection App
Palace Software - Email Integration
Palace Software - Making your life easier
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Compare Palace with similar products

Starting price

USD 200.00/month
USD 280.00/month
USD 50.00/month
N/A

Free Version

Free Version No
Free Version No
Free Version No
Free Version No

Free Trial

Free Trial No
Free Trial Yes
Free Trial Yes
Free Trial Yes

Palace deployment and support

Support

  • Chat

Deployment

  • Cloud, SaaS, Web-based
  • Mac (Desktop)
  • Windows (Desktop)
  • Windows (On-Premise)
  • Linux (On-Premise)
  • Android (Mobile)
  • iPhone (Mobile)
  • iPad (Mobile)

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

Palace Features

  • ACH Payment Processing
  • API
  • Accounting
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Background Screening
  • Calendar Management
  • Channel Management
  • Client Portal
  • Communication Management
  • Contact Database
  • Contact Management
  • Credit Card Processing
  • Credit Check
  • Customer Database
  • Customisable Branding
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Document Management
  • Document Storage
  • Electronic Payments
  • Expense Tracking
  • Faculty/Staff Management
  • Financial Reporting
  • Invoice Management
  • Lead Management
  • Lease Tracking
  • Maintenance Management
  • Maintenance Scheduling
  • Online Payments
  • Real Time Notifications
  • Real Time Reporting
  • Recurring/Subscription Billing
  • Reminders
  • Reporting & Statistics
  • Room Booking
  • Self Service Portal
  • Task Management
  • Tax Management
  • Template Management
  • Tenant Portal
  • Tenant Tracking
  • Third Party Integrations
  • Transaction History
  • Transaction Monitoring
  • Vacancy Management
  • Website Management
  • Work Order Management

View full list of Property Management Software

  • ACH Payment Processing
  • API
  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Background Screening
  • Billing & Invoicing
  • Client Portal
  • Commercial Property Management Software
  • Communication Management
  • Contact Database
  • Contact Management
  • Credit Check
  • Customer Database
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Document Management
  • Document Storage
  • Electronic Payments
  • Financial Management
  • Inspection Management
  • Insurance Management
  • Invoice Management
  • Late Fee Calculation
  • Lead Management
  • Lease Management
  • Maintenance Management
  • Maintenance Scheduling
  • Owner Portal
  • Payment Processing
  • Portfolio Management
  • Property Database
  • Recurring/Subscription Billing
  • Reminders
  • Rent Tracking
  • Reporting & Statistics
  • Residential Properties
  • Self Service Portal
  • Task Management
  • Tax Management
  • Tenant Portal
  • Tenant Tracking
  • Third Party Integrations
  • Vacancy Management
  • Vendor Management
  • Website Management
  • Work Order Management

View full list of Real Estate Property Management Software

Palace Alternatives

More Palace alternatives

Palace Reviews

Read all reviews

Overall rating

4.1/5

Average score

Ease of Use 4.1
Customer Service 4.5
Features 4
Value for Money 4.1

Review software

Share your experiences with other software buyers.

Write a Review!
Michelle B.
Property Investment Manager
Real Estate, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support
  • Value for Money
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 10/03/2021

"The way forward with Property Management is Palace"

Comments: Really good. Great support centre when emailing. Could do with more training and prefer in person training over webinar.

Pros: The banking side of it is so easy and referring back to things to check has been very straight forward and easily assessible. We also like that fact that you can open another tab to work in another area, always useful when needing to double check something and not have to leave the current tab.

Cons: the feature missing is rent due to vacate doesn't show up when you entering the banking. But later on it will say the tenant is overpaid.

Vendor Response

by Realbase Software on 15/03/2021

Thanks so much for the review, Michelle. We do have an online voting section in case there are others that have voted for similar items.
We do offer onsite training and online. Most onsite trainings was postponed due to the various Alert Levels. If you would like more information regarding onsite training you can visit our website for more information.

  • Reviewer Source 
  • Reviewed on 10/03/2021
Anita A.
CEO
Real Estate, Self Employed
Used the Software for: 1-5 months
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support
  • Value for Money
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 10/03/2021

"Shifted with ease from Live to Liquid"

Comments: Currently I'm changing my business name and I have found them very communicative on getting this organised. My experience with Palace since I started 2013 till now has always been excellent, I can't fault them on the efficiency of speed on their support team , they are really patient and don't leave until they are sure you understand everything . I changed to liquid 24 th February 2021 and love it.

Pros: The dashboard is great everything right there at your finger tips. The inspection app is way more quicker now than having to scroll for the room, you just click on the picture for the room and go from there its a breeze . You can just navigate and process everything faster with Live. I'm positive there's way more I can learn , but I'm happy with the system

Cons: The shift from Live to Liquid was great, I had no issues as far as my information transferring went. Just a glitch with the integration information coming in from others. I probably don't like the invoicing side as much as live , with live you could upload them in the work orders and hit process and then just generate payment, via liquid its a little more technical , I believe practise makes perfect.

  • Reviewer Source 
  • Reviewed on 10/03/2021
Jenny K.
Office Manager
Real Estate, 11-50 Employees
Used the Software for: 2+ years
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support
  • Value for Money
    Unrated
  • Likelihood to Recommend
    7/10
  • Reviewer Source 
  • Reviewed on 12/02/2019

"Palace Review"

Comments: Palace is usually really good. They just have alot of glitches that need to be sorted out in Palace Liquid as at the moment its very frustrating for everyone.

Pros: Loved Live. But then we swapped to Liquid.
When working correctly it is easy to use & usually does exactly what I want it to do. If the glitches could get ironed out quickly I would love it.

Cons: Feel quite frustrated with Palace Liquid.
Things dont work when they should work. Lots of little glitches in it.
Cannot export to excell in liquid.
PMs cannot view things they want to view & should be able to view, but to give them access means they have access to a whole lot of other things that we dont want them to have access to.
When processing an invoice you cannot attach the invoice then check to ensure you have attached the right one. You have to precheck first then attach. Just takes a bit longer. When you save the invoice it doesnt pull the amount forward so it still looks like it is still a work order. But once you select it & process, then it pulls it all forward as normal.
When going to history to view or reverse a transaction & hide it, you have to keep going back in & refreshing it to get back to where you want to be.
When you check a key back in, it sometimes still sends out a reminder to the person to bring it back.
When I load a property on the last day of the month it should come up when I put the won dates in for the month - as in 01/01/19 to 31/01/19, it should bring the property up. But sometimes it doesnt you have to put 01/01/19 to 01/02/19.
When you change a reason you have lost a property, it reverts back to Personal Referral. Even if you just want to change the comments on an inactive property it still changes the reason back to Personal Referral. This makes the Lost Report wrong for out HO reports & we have to lodge a help request.

Vendor Response

by Realbase Software on 01/03/2019

Hi Jenny - thanks for you post. We are working quickly through some of the issues you've raised.

  • Reviewer Source 
  • Reviewed on 12/02/2019
Adele W.
General Manager
Management Consulting, 2-10 Employees
Used the Software for: 6-12 months
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support
  • Value for Money
    Unrated
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 15/02/2021

"The Pleasure of Palace"

Comments: Palace has made the business a lot more streamlined and efficient, which is what we were hoping to achieve.

Pros: It hasn't been the easiest of jobs to transition our last software into Palace, however, the support team has been absolutely amazing in helping when we hit any difficulties. The programme seems to be working very well but we are still in the early stages of learning all there is to know. As previously stated, we can not stress how wonderful the support team is with their efficiency, knowledge and time management.

Cons: The problem with this software is that I have to learn a new programme, always a challenge.
I do find that I have switch back and forward in the system on occasions to get what I need, but that may just be another thing that I need to learn

Vendor Response

by Realbase Software on 18/02/2021

Thanks Adele. We appreciate the feedback.

  • Reviewer Source 
  • Reviewed on 15/02/2021
Sylvia H.
Property Manager
Real Estate, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support
  • Value for Money
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 16/02/2021

"The right Software for you"

Comments: The overall experience with Palace has been great. The support is awesome. Prompt response and very patient and helpful.

Pros: I find Palace to have everything required to run an efficient property management business . Has great reports for both tenants and owners.

Cons: One thing I would like to see changed is the additional tenants details to be able to click on them to open rather than having to go to the end to edit them. It is frustrating.

Vendor Response

by Realbase Software on 15/03/2021

Thank you, Sylvia. Your review is greatly appreciated.

  • Reviewer Source 
  • Reviewed on 16/02/2021