--- description: Learn more about FeedbackFive price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: FeedbackFive Cost & Reviews - Capterra Australia 2026 --- Breadcrumb: [Home](/) > [Customer Experience Software](/directory/30671/customer-experience/software) > [FeedbackFive](/software/127529/feedbackfive) # FeedbackFive Canonical: https://www.capterra.com.au/software/127529/feedbackfive Page: 1 / 2\ Next: [Next page](https://www.capterra.com.au/software/127529/feedbackfive?page=2) > Amazon feedback and review software trusted by tens of thousands of sellers in over 100 countries and across 17 Amazon marketplaces. > > Verdict: Rated **4.3/5** by 12 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses FeedbackFive? Brands and 3P sellers of all sizes use FeedbackFive to manage their reputations on Amazon. Standalone ASIN monitoring is available for 1P sellers. Agency pricing is also available. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 12 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.1/5 | Based on overall reviews | | Value for Money | 3.8/5 | Based on overall reviews | | Features | 3.8/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: eComEngine - **Founded**: 2006 ## Commercial Context - **Starting Price**: USD 10.00 - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: Pricing starts at $10/month for standalone review monitoring, $34/month for 2,000 emails, monitoring 50 ASINs, and Listing alerts. Free trial. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Afghanistan, Albania, Andorra, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Bermuda, Bhutan, Bolivia and 131 more ## Features - Customizable Templates - Dashboard - Feedback Management - Negative Feedback Management - Reporting/Analytics - Review Monitoring - Review Notification - Review Request ## Support Options - Email/Help Desk - FAQs/Forum - Phone Support - Chat ## Category - [Customer Experience Software](https://www.capterra.com.au/directory/30671/customer-experience/software) ## Related Categories - [Customer Experience Software](https://www.capterra.com.au/directory/30671/customer-experience/software) - [Customer Satisfaction Software](https://www.capterra.com.au/directory/30541/customer-satisfaction/software) - [360 Degree Feedback Software](https://www.capterra.com.au/directory/30666/360-degree-feedback/software) - [Review Management Software](https://www.capterra.com.au/directory/31024/review-management/software) ## Alternatives 1. [Survicate](https://www.capterra.com.au/software/132914/survicate) — 4.6/5 (99 reviews) 2. [XM for Customer Experience](https://www.capterra.com.au/software/152924/customer-frontlines) — 4.6/5 (255 reviews) 3. [Weave](https://www.capterra.com.au/software/141842/weave) — 4.3/5 (668 reviews) 4. [Birdeye](https://www.capterra.com.au/software/152997/birdeye) — 4.7/5 (702 reviews) 5. [ReviewInc](https://www.capterra.com.au/software/141023/reviewinc) — 4.8/5 (35 reviews) ## Reviews ### "Great, easy to use product for Amazon feedback requests and followup." — 5.0/5 > **Verified Reviewer** | *13 October 2017* | Recommendation rating: 8.0/10 > > **Pros**: Very simple to sign up and get started. Within just a few minutes I had signed up and all of my Amazon orders began to be imported. This can take quite some time, but in the meantime you can check you account and change the settings to your needs. It is very easy to choose a template, change the text, insert links, and just customize it to your liking. It's fairly easy to use. Once your orders are imported, you can begin sending out feedback request emails to all of your orders in the past X amount of days. You can also set up rules to send the emails out at a specific time of day, a set number of days after an order is received, etc. The features are pretty handy. > > **Cons**: It's not the most aesthetically appealing software I have used, but it's not bad. Probably the worst thing is the available templates. They are so ugly and remind me of emails sent from the late '90s to early 2000s. The emails work just fine, but aren't anything special. > > Ease-of-use with automatic feedback requests on Amazon. ----- ### "FeedbackFive is amazing" — 4.0/5 > **Verified Reviewer** | *19 January 2019* | Marketing & Advertising | Recommendation rating: 8.0/10 > > **Pros**: FeedbackFive is one of the few feedback management tools for Amazon merchants. I have used it multiple times for different clients and it always works like a charm. 1. It provides you insights and shows you trend in terms of Amazon reviews and ratings which is very helpful for planning. 2. You can send automated emails to reviewers. 3. Create and customize campaigns that help you improve your reviews. 4. You can use it for free. > > **Cons**: 1. The software isn’t easy-to-use for some reason. 2. Needs improvement and regular product updates. > > I have recommended FeedbackFive to several Amazon merchants and my clients. If you want to manage your Amazon feedback, especially negative feedback, you should definitely get it. Keep in mind, FeedbackFive won’t change negative feedback or remove them rather it helps you with managing your reviews, analyzing them, contacting customers, etc. ----- ### "Be careful using this junk" — 1.0/5 > **Louis** | *3 December 2019* | Retail | Recommendation rating: 0.0/10 > > **Pros**: Free stuff that will hurt you. Don't trust them. > > **Cons**: I got lure by all the great reviews they have on the blog's websites. I sign up for the free trial and connect my Amazon account. Next day, this app starts sending tons of poor quality generic review request spam to all my buyers even though it never asks me which product to send or when to send or what message to send. Even customers that refunded my items got these review spam. As a result, one of my refund customers got confused and review my item with low rating. I got a major business lost as a result. I complain to feedback five customer service and got absolute silence. I got negative reviews thanks to them, I am returning a favor to them here. > > Stay Away and use more trusted products like Feedback Genius, which makes sure you fill out all the necessary information and design your perfect message before the mailing campaign starts. ----- ### "FeedBackFive High-Five\!" — 5.0/5 > **Pritesh** | *12 March 2021* | Retail | Recommendation rating: 9.0/10 > > **Pros**: We use it for our Amazon US and Canadian marketplace store. It's very easy to setup, no technical knowledge required and can be integrated in minutes. To create email templated will take sometime but it's very easy. They have excellent customer service and are always there to help you. Always keeps themselves updated with Amazon's constantly changing communications policy. Once you setup and turn the automation on, you're set. > > **Cons**: We find it a little expensive mostly because to track reviews if you have a lot of ASINS you have to pay extra. > > Overall if you sell on Amazon and want help with reviews and feedback, use FeedbackFive. ----- ### "Notifies with negative reviews" — 4.0/5 > **Verified Reviewer** | *7 September 2018* | Marketing & Advertising | Recommendation rating: 9.0/10 > > **Pros**: My favorite use of FeedbackFive is the ability to track negative/neutral product reviews left on listings. This would take hours to check through listings manually and it sends out an email for any negative review within a day. > > **Cons**: I dislike that you aren't able to strictly pay for negative product review service, you have to have it attached to a plan that I don't use the features on the plan. > > Overall FeedbackFive is a real time saver and instantly notifies you. ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.com.au/software/127529/feedbackfive?page=2) ## Links - [View on Capterra](https://www.capterra.com.au/software/127529/feedbackfive) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | ----- ## Structured Data