Who Uses This Software?

Utility sector, water companies, sewer companies, electric companies, gas companies

Average Ratings

157 reviews
  • Overall 4.6/5
  • Ease of Use 4.6/5
  • Customer Service 4.6/5
  • Features 5/5
  • Value for Money 4.6/5

Product Details

  • Free Version No
  • Free Trial No
  • Deployment Cloud, SaaS, Web
    Installed - Windows
  • Training In Person
    Live Online
    Webinars
    Documentation
  • Support Business Hours
    Online

Vendor Details

  • Continental Utility Solutions
  • http://www.cusi.com
  • Founded 1984

About CBSW / UMS.net

CUSI delivers Customer Information Systems, Utility Billing, Accounting and Work Asset Management worldwide. CUSI develops, implements and supports a comprehensive line of technology solutions for managing the operational requirements of utilities and local governments. Today over 1100 water, sewer, gas, electric and waste management companies utilize CUSI's Windows, SQL, and .Net applications to fulfill their operational needs.

CBSW / UMS.net Features

  • ACH Payment Processing
  • Account Management
  • Billing & Invoicing
  • Cable
  • Collections Management
  • Customer Management
  • Electricity
  • Meter Management
  • Metered Billing
  • Move In / Move Out
  • Natural Gas
  • Non-Metered Billing
  • Online Payment Processing
  • Penalty / Cut-Off Processing
  • Rate Management
  • Service Call Management
  • Trash
  • Water
  • Work Order Management

CBSW / UMS.net Most Helpful Reviews

Excellent Utility Billing Software

Reviewed on 13/04/2018
Verified Reviewer
IT Specialist at Continental Utility Solutions, Inc.
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
5/5
Ease of Use
5/5
Features & Functionality
5/5
Customer Support
4/5
Value for Money

Pros: The technical support staff is AMAZING! Very knowledgeable and professional. There are so many options and functions with this software. It is very detailed and there are so many different modules to help manage every aspect of the business. It also has very detailed reporting functions.

Cons: Sometimes the program takes a little longer to load information, specifically during memory intensive processes such as calculating bills or running detailed reporting with a lot of criteria.

One of the best decisions we have made! Wish we had made it sooner!

Reviewed on 15/03/2016
Pam K.
Principal Account Clerk
Reviewer Source 
5/5
Overall
5/5
Ease of Use
Features & Functionality
5/5
Customer Support
Value for Money

Comments: I work for a small municipal water utility with about 1700 accounts. After having used an older billing system, with very high maintenance fees, for 15 years it was time to make a change. I did my homework and recommended to the Board the change to CUSI. I could not be happier that they agreed. The conversion process was painless. This was due to solid preparation and CUSI's own Steve Romine, who led the project.

Besides the very knowledgeable staff that did the conversion CUSI has very capable, patient and pleasant people on the customer service and tech side. I have made calls for assistance and they made it a breeze. In 9 months I have called 2 times and the issue was resolved immediately. Another important thing to mention regarding their help line is that if you have another person waiting with you, perhaps an IT person that you are paying, CUSI will move you to the front of the queue so that the person you have waiting is not waiting long and you are not paying more than you have to. Sounds like a small thing but it's that understanding of their customers that impresses me.
The cost of this software is very reasonable, more than reasonable I think when you consider the ease of use and what it is capable of. I would urge anyone considering new billing software to look at CUSI. I not only looked at it I went out and visited other municipalities and spoke to the people that use it. Every single one was on board with this software for the same reasons I have stated above. We will be implementing the web portal and web payments in the 2nd quarter and I am looking forward to doing that. I have every confidence that it will go smoothly.

Best company ever!

Reviewed on 09/12/2016
Tanya S.
Sec/Tres
Utilities, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
5/5
Ease of Use
5/5
Features & Functionality
5/5
Customer Support
5/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: I have been at NDWS for 20 years and CUSI was the billing system when I started. I had no training from the person before me and I was the only one in the office at that time. So needless to say I was on the phone with them a lot back then. Over the years CUSI has done nothing but gotten better and better. I am thankful that I have gotten to grow with such awesome people that are willing to stay on the phone with you for as long as it takes to get things right. Would not want them to change a thing! Thanksfor everything CUSI!

Less than stellar

Reviewed on 17/05/2017
Steve K.
Executive General Manager
Used the Software for: 2+ years
Reviewer Source 
1/5
Overall
3/5
Ease of Use
5/5
Features & Functionality
1/5
Customer Support
4/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Pros: Product tracks accounts very well and includes a plethora of options for customer information. The software is relatively easy to use and priced well.

Cons: Their payment system integration was not compliant with PCI DSS standards at the time we used this product. Big problem!

IF IT AIN'T BROKE, DON'T FIX IT!!!

Reviewed on 02/03/2010
Raelene M.
Manager
Reviewer Source 
5/5
Overall
5/5
Ease of Use
Features & Functionality
5/5
Customer Support
Value for Money

Comments: We highly recommend CUSI to any utility company looking to streamline their billing system.

Pros: Our water district is eleven years young. After demonstrations from two other software providers, it was clear that CUSI was the group to go with! In the early days of implementation, customer and service/account set up, we were put at ease and led through the various functions of the software by a very friendly and competent technical support staff. We remember fondly Marvin, Jonathan, Jennifer and especially Lori, (the real-live receptionist) who recognized my voice before I could even say what company I was with. The CUSI tech support has always been courteous and exceptional while showing a good sense of humor by entertaining my somewhat quirky sense of humor.
We have been approached by software companies wanting to lure us away from our happy home with CUSI but there has never been a reason to even read their literature. As the saying goes, "If it ain't broke, don fix it!"

Cons: We really have had no bad experience with the software or the tech support group. Although that "date sensitive" thing was hard to accept in the beginning!

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