MyRec.com

MyRec.com

by MyRec.com

Who Uses This Software?

Recreation management solution for small and medium-sized businesses which helps with improved customer service, reduction of operation costs, real-time program information and more.

Average Ratings

62 reviews
  • Overall 4.7/5
  • Ease of Use 4.5/5
  • Customer Service 5/5
  • Features 4.5/5
  • Value for Money 4.8/5

Product Details

  • Starting Price USD 2,995.00
  • Pricing Details Contract is based on your yearly revenue. Contact MyRec.com for details.
  • Free Version No
  • Free Trial No
  • Deployment Cloud, SaaS, Web
    Mobile - iOS Native
    Mobile - Android Native
  • Training Live Online
    Webinars
    Documentation
  • Support Business Hours
    Online

Vendor Details

  • MyRec.com
  • http://www.myrec.com
  • Founded 2003

About MyRec.com

MyRec.com is an all-inclusive web-based software that will simplify your recreation management. It includes program management, facility reservation, point of sale, membership, online registration, robust reporting, and a top-notch support staff consisting of parks and recreation professionals.

MyRec.com Features

  • Billing & Invoicing
  • Check-in / Check-out
  • Child Care
  • Contract Management
  • Employee Management
  • Event Management
  • Facility Management
  • League / Team Management
  • Membership Management
  • Registration Management
  • Rental Management
  • Attendee Tracking
  • Badge Management
  • Calendar Management
  • Class Registration
  • Contact Management
  • Custom Forms
  • Event Registration
  • Group Registration
  • Marketing Management
  • Online Registration
  • Onsite Registration
  • Payment Processing
  • Refund Processing
  • Self Check-in
  • Surveys & Feedback

MyRec.com Most Helpful Reviews

MyRec has been a wonderful program for our department!

Reviewed on 25/10/2017
Andrew S.
Recreation Director
Used the Software for: 6-12 months
Reviewer Source 
5/5
Overall
5/5
Ease of Use
5/5
Features & Functionality
5/5
Customer Support
5/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Ease of use for myself and the public, lots of customization options, digital sign in and sign out creates a permanant record that can be accessed by all my instructors.

Pros: The software allows for quick and easy creation of simple activities, while still allowing you to really customize activities when it is required. Our old software got so many complaints from our users. With MyRec, the most common thing that I get is that someone forgot a password. We surveyed our customers from our summer program, and on a scale of 1-5 (with 1 being the worst) MyRec got all 3-5 and not a single 1 or 2. I highly recommend the software to other departments. Customer service is top notch and has been able to answer all my questions, even if they are complicated and abstract.

Cons: While there are a lot of options to apply discounts to programs or people, there have been a few times where they way I wanted to apply a discount didn't work (ie, a discount for signing up for multiple days of a program). There have been work arounds and customer service has always been great with helping me.

Vendor Response

by MyRec.com on 01/11/2017

Thanks for the great comments Andrew!

Great software to support recreation programming

Reviewed on 23/12/2019
Erika D.
Deputy Director
Recreational Facilities & Services, 51-200 Employees
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
4/5
Ease of Use
5/5
Features & Functionality
5/5
Customer Support
5/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: We originally purchased MyRec as a way to input registration payments and create attendance lists, essentially to streamline our internal processes. In the last 8 years, our use of the system has gone well beyond that. As our programs have grown, this system has allowed us to grow our marketing and communications and consider the best way to offer registrations to customers in a world that is mostly digital.

Pros: What I like best about MyRec is how customizable the features are. The recreation industry is so diverse, not just in the type of programs offered but in the way each department administers them. In our experience using MyRec, we have found ways to adapt the system to accommodate all of our programming and reporting needs. If a particular function does not exist, the programmers at MyRec have been responsive in developing solutions. The programmers all have a good sense of the software needs for this industry and are easy to work with, whether it is helping us to identify a solution ourselves or a resolve an issue for us.

Cons: For all the years we have been utilizing MyRec and the changes that have been made to make it more mobile-friendly, we still receive a fair amount of feedback from the public site that our customers find it difficult to use. A large part of this has to do with memberships, as several of our programs require a membership to exist in the account in order to register. All memberships in our department are entered by the office and not available for public purchase; however the message to purchase a membership on the public side seems to exist as a system default, even if this option is actually not available. Memberships are also challenging for our staff to create if they don't have much experience with this side of the software - it might be more simple if you could create the types and lengths of memberships while you are creating the membership itself. Going back to the public side of the system, it would be nice to be able to customize the navigation tools so they better relate to what we are using them for. Our department often uses news pages as a place for info on large programs and the word "news" does not lend itself as the first place for customers to look. Lastly, it would be great if a "reply to" feature could be added to email blasts. Our staff always include their email in the message for responses but if the customer hits "reply" instead, it goes to the system administrator instead.

Vendor Response

by MyRec.com on 30/12/2019

Thanks for the review- glad the software is doing what you need and more. As far as the messaging for memberships, and labeling of the public side navigation- there have been updates to allow for the changes you stated. Please call into client services and we can go over them with you.

Supports our needs

Reviewed on 11/12/2019
Melanie D.
Parks & Recreation Director
Recreational Facilities & Services, 13-50 Employees
Used the Software for: 1+ year
Reviewer Source 
5/5
Overall
4/5
Ease of Use
4/5
Features & Functionality
5/5
Customer Support
4/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: For the first time, we are able to register folks for programs and reserve/rent facilities all through our website. This has cut down on our phone requests, office visits, etc and helped us be more efficient. Having the platform to accept online payments has been a "giant step" for us.

Pros: It was fairly easy to apply to our needs and to tailor it for all our applications. The support team has been fabulous to work with. They are responsive and willing to find answers and solutions to your issues.

Cons: There seems to be quite the delay when moving from one page to another...not sure if the delay is on our end or MyRec's.

Vendor Response

by MyRec.com on 16/12/2019

Happy you and your clients are finding the software meets your needs. As far as the timing of page loads- definitely check your internet speed- there should not be a delay in loading. Give a call in to client services and we can assist in this if needed.

Allowed us to transition from paper to online!

Reviewed on 11/12/2019
Laura S.
Recreation Coordinator
Recreational Facilities & Services, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source 
3/5
Overall
3/5
Ease of Use
4/5
Features & Functionality
5/5
Customer Support
4/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Pros: We really enjoy running programs through MyRec. It has allowed us to switch from paper to online registrations. The financial reports have been super helpful as well as giving us an easy option to use credit cards. Automated receipts sent to the customers emails have been really convenient too.

Cons: The user side visual appearance tends to add confusion for our customers. They have a hard time finding certain items and we find ourselves walking them through the site a lot. If this was cleaned up a bit and more visually appealing it would be great.

Vendor Response

by MyRec.com on 22/01/2020

Would love to chat about the public facing side- specifically what they are finding difficulty with? Give a call into client services and we will gladly provide any assistance if needed!

We love MyRec

Reviewed on 11/12/2019
Jessica D.
Recreation Leader
Recreational Facilities & Services, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
5/5
Ease of Use
5/5
Features & Functionality
5/5
Customer Support
5/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: MyRec.com has literally made our jobs easier and safer. We originally started using this to implement a security and safety measure at our outdoor pools in the summer which serves over 16,000 patrons in a six week period. We are able to take a photo of the patrons and allow or disallow them into our facilities. This feature has dramatically reduced crime at our pools and has made these aquatics facilities safer and more family friendly.
We have also used the system to register for all of our programs which has made our lives much easier. Online registration is so much easier than paper and pencil. Also, having the ability to take attendance and digitally sign in and out our participants is wonderful.
The entire staff at MyRec is friendly and attentive to our needs. The are also upgrading their product on a daily basis which is fantastic because they are presenting us with options that we didn't even know we needed but will use daily.

Pros: We love the ease of use of this software. Most things can be figured out on your own and if not its a quick phone call and they are there to answer your questions right away. We also love all of the options of reports that can be run for facilities, finance, and activities.

Cons: There is not much that we don't like about the software.

Vendor Response

by MyRec.com on 12/12/2019

Thank you, thank you- you have been a pleasure to work with!

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