ClearCare

Who Uses ClearCare?

North American private duty home care and private pay non-medical home care providers.

What Is ClearCare?

ClearCare offers non-medical home care agencies an easy-to-use, web-based software. It includes easy scheduling, integrated telephony, two-way communication with caregivers, and marketing tools for the on-the-go marketer. Hundreds of private pay home care customers report that it has enabled more efficient operations and business growth.

ClearCare Details

ClearCare

http://clearcareonline.com/

Founded 2010

Support

  • Business Hours
  • Online

Deployment

  • Cloud, SaaS, Web

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

ClearCare pricing overview

ClearCare does not have a free version and does not offer a free trial.


Free Version

No

Free Trial

No

ClearCare Features

  • Billing & Invoicing
  • Care Plan Management
  • Caregiver Management
  • Client Management
  • Field Communication
  • Insurance Management
  • Payroll Management
  • Scheduling
  • Visit Verification

View full list of Home Care Software

  • Billing & Invoicing
  • Care Plan Management
  • Claims Management
  • Compliance Management
  • Electronic Signature
  • Mobile Access
  • Patient Records Management
  • Payroll Management
  • Scheduling
  • Time Tracking by Client

View full list of Home Health Care Software

ClearCare Alternatives

More ClearCare alternatives

ClearCare Reviews

Showing 5 of 238 reviews

Overall
4.5/5
Ease of Use
4.6/5
Customer Service
4.4/5
Features
4.3/5
Value for Money
4/5
Melanie U.
Recruitment Coordinator
Individual & Family Services, 201-500 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 25/05/2018

"Love this system and it's always updating and getting better."

Pros: There are too many features that I like about it. It's easy to use, easy to navigate through, easy to correct your mistakes. Positive changes are always being presented. I love the way it can keep track of time accruals to prevent overtime and the feature that helps find the perfect CAREGiver for open shifts.

Cons: If you have a new user or someone does not pay close attention when changing a shift, they may change every shift that was scheduled at the same time instead of just that specific shift.

  • Reviewer Source 
  • Reviewed on 25/05/2018
Kelli T.
Human Resources Coordinator
Health, Wellness & Fitness, 201-500 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 13/12/2019

"Recruitment Review of Product"

Pros: I enjoy being able to have full access to my clients, caregivers, admin staff profiles in one place. Along with the billing and payroll. We are able to use multiple reports for any project and we can even generate our own personal reports and save them to use the next time.

Cons: I have not had any issues with this program.

  • Reviewer Source 
  • Reviewed on 13/12/2019
Mary M.
Director of Operations
Public Safety, 10,000+ Employees
Used the Software for: 1-5 months
  • Overall Rating
    2/5
  • Ease of Use
    4/5
  • Features & Functionality
    1/5
  • Customer Support
    2/5
  • Value for Money
    2/5
  • Likelihood to Recommend
    1/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 10/03/2017

"Large California Agency - WE DO NOT recommend ClearCare - Terrible Reporting/No Valuable Revenue Tracking for Multiple Reps"

Comments: We left Generations to Clearcare, because the staffing and payroll side of Clearcare was appealing. In retrospect, we regret the move. We own multiple businesses, and we use CRMs like Clearcare for all of them, and Clearcare fails in reporting and functionality. If you care about tracking your Sales Reps and their sales successfully and getting real numbers, DON'T USE CLEARCARE! Reasons:
1) if a referral source (person) moves from one organization to another, IF YOU MOVE THEM IN CLEARCARE TO A NEW COMPANY, ALL PAST REVENUE MOVES WITH THEM TO THEIR NEW COMPANY. This is a simple solution, and is crippling for revenue tracking. As everyone knows, referral source (persons) move ALL the time to different hospitals, ALFS, etc, and even work at more than one at a time. You have no options to inactivate a referral source (person) and then add a new one
2) You can not track Revenue by marketer, it is all linked back to the REFFERING ORG/PERSON, which can ONLY HAVE ONE OWNER. SO sales repA gets a referral from sales repB's source, ONLY SALES REP B gets the revenue credit.
3) Reporting for marekting is terrible - this is NO CRM, it is a glorified scheduling program. You can't use reporting elelments from different parts (for example, a field for Clients can't be reported with certain items related to the Referral source...the list goes on and on).
4) search capabilities have major bugs, which leads to MULTIPLE DUPLICATION of clients, caregivers, applicants, referral sources, etc, and causes a nightmare for larger agencies
5) Onboarding - ANDRIA IS AWESOME. Support if so-so, I give it a 2 out of 5, most are quite lacking in knowledge and know nothing about home care industry processes, databases, and offering solutions to the software downfalls. The support has obviously had little training and does not go through onboarding to understand the issues that new users will have, and which would give them a more robust view of Clearcare. Most of the time we just have to hangup because the support is so frustrating, and the emails...they just don't comprehend.

Pros: The staffing/scheduling module is awesome, but most are.

Cons: TERRIBLE reporting (especially marketing), restrictive customization (practically none), and just terrible customer service (outside of one gentleman and a lady, who was our onboarder).

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 10/03/2017
Jean-marc M.
Owner
Hospital & Health Care, 51-200 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    4/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    4/5
  • Likelihood to Recommend
    7/10
  • Reviewer Source 
  • Reviewed on 20/02/2020

"Review of ClearCafre"

Comments: Overall I am satisfied with Clearcare but if they keep having outages and do not compensate the user for the inconvenience then this will cause me to switch software in the future.

Pros: My business depends extensively on this software and we consider it our main business operating software. It is good that it is all web based so that our data which consists of clients and caregivers information is kept safe. You can access the system anywhere there is internet connection. Clearcare has excellent features and numerous reports to many to mention which can help you run your business effectively.

Cons: Clearcare is quite expensive. Also, recently we have had the system go down several times and for up to a couple of hours on one occasion which means that my office staff cannot conduct business as usual. It is especially frustrating when Clearcare keeps on apologizing but does not prorate the monthly bill for this huge inconvenience. I have complained to their management but they do not budge.

  • Reviewer Source 
  • Reviewed on 20/02/2020
Bruce A.
Owner
Health, Wellness & Fitness, 51-200 Employees
Used the Software for: 1+ year
  • Overall Rating
    4/5
  • Ease of Use
    3/5
  • Features & Functionality
    4/5
  • Customer Support
    2/5
  • Value for Money
    3/5
  • Likelihood to Recommend
    6/10
  • Reviewer Source 
  • Reviewed on 22/02/2020

"Good, comprehensive tool, but support for all billing features lacking"

Comments: I'm at a 6 out of 10, because the company doesn't seem to know, nor support all its features. They have a Community feature that allows for favorable billing for small community clients - but they can't quite seem to know how to operationalize the billing for that feature. I've called their billing department - and I have never, ever had anyone answer the phone over there. This is very different from other companies, and tech companies I've dealt with. In my experience, their tech support is way more responsive, and is actually pretty good.

Pros: Comprehensive approach to our Home Care business. I like having everything in one place. The reminder and notifications options are fairly robust. Their Mobile app, is important, and works decently well.

Cons: The interfaces can be kludgy, and slow. Adding to the slowness have been once or twice/quarter sporadic outages that last 2-4 hours, or so.

  • Reviewer Source 
  • Reviewed on 22/02/2020